HP Insight Remote Support 7.0.9 Monitored Devices Configuration Guide

Fulfilling Hardware and Software Requirements
l Processor architecture:
n Integrity (Itanium) Server
n HP AlphaServer
l Operating system:
n OpenVMS Itanium (Integrity) — 8.3-1H1 or higher.
Note: Some supported OpenVMS platforms require a minimum version of 8.4. See
http://h71000.www7.hp.com/openvms/hw_supportchart.html.
Note: HP Sustaining Engineering maintains a schedule of support for the OpenVMS
operating system. HP does not commit to supporting Insight Remote Support when
installed on an operating system version that has exceeded its end-of-support date. For
more information, go to: http://www.hp.com/hps/os/os_pvs_amap.html.
n OpenVMS AlphaServer — 7.3-2 or higher
l Minimum 20,000 blocks free disk space.
l Connectivity: TCP/IP must be installed and running.
Even if TCP/IP traffic to other machines has been disabled, the ability to resolve the local host name
into an IP address must be enabled. Otherwise, the Director cannot handle ELMC message traffic
correctly and fails to start.
ELMC officially supports only one TCP/IP product for OpenVMS: HP TCP/IP Services for OpenVMS,
version 5.4 or higher.
Note: Other TCP/IP products may work as is, so the Insight Remote Support installation
always completes regardless of what, if any, TCP/IP product is installed.
l LOCALHOST entry: For ELMC to operate correctly, the LOCALHOST entry must be defined in the
OpenVMS TCP/IP HOSTS database. It is defined correctly by default, but it can be removed, which
causes Insight Remote Support to fail.
Type the following command:
$ TCPIP SHOW HOST /LOCAL
Look for LOCALHOST, which should have an IP address of 127.0.0.1. If LOCALHOST does not
appear in the list, type the following command:
$ TCPIP SET HOST LOCALHOST /ADDRESS=127.0.0.1 /ALIAS=LOCALHOST
Type a ping command to verify that LOCALHOST was added:
$ TCPIP PING LOCALHOST
PING LOCALHOST (127.0.0.1): 56 data bytes
64 bytes from 127.0.0.1: icmp_seq=0 ttl=64 time=0 ms
HP Insight Remote Support 7.0.9:Monitored Devices Configuration Guide Page 113 of 267
Chapter 13: Configuring OpenVMS Servers