HP Insight Remote Support 7.0.9 Installation and Configuration Guide

Field Description
CONTACT1_OTHER Free text notes about the primary contact.
CONTACT2_ROLE Role of secondary contact supporting this
monitored device. Must be text 'Secondary
Contact.'
CONTACT2_FIRSTNAME Secondary contact's first name.
CONTACT2_LASTNAME Secondary contact's last name.
CONTACT2_EMAIL Secondary contact's email address.
CONTACT2_PHONE Secondary contact's primary phone number.
CONTACT2_ALTPHONE Secondary contact's alternate phone
number.
CONTACT2_HOURS Available hours to reach secondary contact.
CONTACT2_SALUTATION Mr., Mrs., Ms., Dr., etc.
CONTACT2_LANGUAGE Secondary contact's preferred language.
CONTACT2_TIMEZONE Timezone for the area where the secondary
contact lives.
CONTACT2_OTHER Free text notes about the secondary
contact.
SUPPORT_CHANNEL_PARTNER_NAME Name of HP Authorized Service Partner.
SUPPORT_CHANNEL_PARTNER_ID ID of HP Authorized Service Partner.
SUPPORT_CHANNEL_PARTNER_CITY City of the HP Authorized Service Partner.
SUPPORT_CHANNEL_PARTNER_COUNTRY Country of the HP Authorized Service
Partner.
SERVICE_CHANNEL_PARTNER_NAME Name of Authorized Reseller.
SERVICE_CHANNEL_PARTNER_ID ID of Authorized Reseller.
SERVICE_CHANNEL_PARTNER_CITY City of the Authorized Reseller.
SERVICE_CHANNEL_PARTNER_COUNTRY Country of the Authorized Reseller.
ENTITLEMENT_IS_ENTITLED True or false value for whether the monitored
device is entitled for remote support.
ENTITLEMENT_PACKAGE The Service Level Agreement (SLA) that
covers the monitored device.
Table A.1 CSV File Data Fields (in the order in which they should be provided), continued
HP Insight Remote Support 7.0.9:Installation and Configuration Guide Page 73 of 81
Appendix A: Export and Import of Device Information