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HP Insight Remote Support 7.0.9 Installation and Configuration Guide

ManualsBrandsHP ManualsSoftwareHP Insight Remote Support Next Gen Software
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Notification State Description
Application Failure Default contact notified when Insight Remote Support fails.
Software Management
Updates
Default contact notified whenever there is a new software update
available.
Entitlement Expiration Default and backup contacts notified when a warranty or contract is
about to expire. Notifications are sent at 90, 60, 30, and 0 days before
expiration.
New Device Discovered Default and backup contacts notified when a new device is
discovered.
Hosting Devices
Exceeds %
Default and backup contacts notified when the Hosting Device's
capacity exceeds the specified percentage of devices that Insight RS
can support.
Note: Case Opened, Case Closed, Collection Sent, Entitlement Expiration, and Device
Change notifications are sent to the user identified as the default Insight Remote Support
contact, as well as any configured backup contacts. Application Failure and Software
Management Updates notifications are sent to the user identified as the Hosting Device
contact.
6. Under Mail Server Settings, type the sender's email address, and the SMTP server name and port.
The sender's email address prevents the anonymous email from being classified as spam by your
email system.
7. From the Encryption drop-down list, do one of the following:
n If your company does not use an encryption method, select None.
n If your company uses an encryption method, select the appropriate encryption type: Secure
Sockets Layer (SSL) or Transport Layer Security (TLS).
8. Select the Send test email to default Hosting Device contact check box.
9. Click Save Adapter Settings.
Important: To install updates to the Email Adapter through the Software Updates tab, you
must first disable the Email Adapter on the Integration Adapters tab.
Insight Remote Support saves the email notification settings. (Enabled) appears in the Email Adapter
pane's heading. The Hosting Device contact receives a test email. If the contact does not receive the test
email, return to the Email Adapter pane and check the mail server settings for errors.
Forward Service Events to Another Management
Application
The SNMP Service Event Adapter allows you to forward a hardware event to another management
HP Insight Remote Support 7.0.9:Installation and Configuration Guide Page 60 of 81
Chapter 4: Completing Post-Installation Configuration Tasks