HP Insight Remote Support 7.0.9 Installation and Configuration Guide

To enable email notifications, complete the following steps:
1. In the main menu, select Administrator Settings.
2. Click the Integration Adapters tab.
3. Click the Email Adapter heading to expand the Email Adapter pane.
4. Select the Enable Email Notifications check box to activate the Notification States check boxes.
5. Under Notifications States, select one or more of the following check boxes:
Notification State Description
Case Opened Default and backup contacts notified when a case is opened in the HP
data center. Note that service events generated by test events are
never opened so an email will not be sent for test events.
Case Closed Default and backup contacts notified when a case is closed in the HP
data center. Emails are also sent for service events generated by test
events.
Collection Sent Default and backup contacts notified each time data collected about a
device is sent to HP.
HP Insight Remote Support 7.0.9:Installation and Configuration Guide Page 59 of 81
Chapter 4: Completing Post-Installation Configuration Tasks