HP Insight Remote Support 7.0.9 Installation and Configuration Guide

HP Authorized Channel Partners 48
Chapter 4: Completing Post-Installation Configuration Tasks 50
Verify Hosting Device Health 50
Verify Warranty and Contract Information 50
Verify Device Status 51
Resolve Monitored Device Status Issues 52
Send Test Events and Generate Collections 53
Clear Status Errors 53
Configure the Backup Settings 54
Set the Backup Target Location 54
Set the Number of Backup Versions 55
Integrate with HPSIM 55
Install the HP SIM Adapter 56
Configure the HP SIM Adapter 56
Enable and Configure Email Notifications 58
Forward Service Events to Another Management Application 60
Enable Operator-level User Authentication 61
Add Device Groups 63
Chapter 5: Restoring from Backup 64
Manually Run Backup Schedules 64
Viewing Successful Backup Information 65
Identifying Backup Failures 65
Restoring Insight RS from Backup 65
Chapter 6: Uninstalling Insight RS 67
Disable Insight Online 67
Close Support Cases 67
Delete Devices from Insight RS Console 68
Disable Connection to HP Insight Online 68
Uninstall the Insight RS Software 69
Cleanup Hosting Device 69
Appendix A: Export and Import of Device Information 70
HP Insight Remote Support 7.0.9:Installation and Configuration Guide Page 5 of 81
Contents