HP Insight Remote Support 7.0.9 Installation and Configuration Guide
devices. Once an incident is automatically submitted and logged, HP uses the specified contact
information for further troubleshooting or for initiating on-site intervention, which always involves
contacting the customer.
HP will make reasonable efforts to establish contact as per the specified information, however if
no contact is possible HP shall not be liable for any delays resulting from incomplete,
inaccurate, or out-of-date information; unavailability of the designated customer contact; or any
other related causes outside of HP’s responsibility.
Make sure that all your contact information for all monitored devices is correct and kept up to
date at all times. This will enable HP to promptly react to any reported incidents, speed up
troubleshooting and expedite necessary corrective actions in the quickest possible time.
To add a default contact, complete the following steps:
1. Complete the following fields:
Note: Required fields are marked by an asterisk (*).
Field Action
Company Name Type the company name.
First Name Type the contact's first name.
Last Name Type the contact's last name.
Email Address Type the contact's email address. The character denotes that
emails will be sent in the chosen language if the Email Adapter is
enabled. See "Enable and Configure Email Notifications" on page 58.
Preferred Language Select the contact's language from the drop-down list.
Primary Phone Number Type the contact's primary phone number.
Alt Phone Number Type the contact's secondary phone number (optional).
Special instructions for
support delivery
Type special support delivery instructions in this free form text field.
Text typed here is included with service events and is visible to
people working cases that Insight RS submits to HP.
Example of a message that could be typed in this field: If you get an
event from my site on New Year's Day, call my pager instead, at +1-
555-555-5555.
2. Click Next.
The system creates the default contact.
Site Information
On the Site Information screen, configure site details for your environment. The information configured
HP Insight Remote Support 7.0.9:Installation and Configuration Guide Page 45 of 81
Chapter 3: Completing the Setup Wizards