HP Insight Remote Support 7.0.9 Installation and Configuration Guide

In the Choosing to optimize my environment section, do one of the following:
l To allow HP and HP Authorized Resellers to contact your organization, select the Yes, I consent to
having HP or my HP authorized reseller contact me to discuss optimizing my environment
check box.
l To deny HP and HP Authorized Resellers from contacting your organization, clear the Yes, I consent
to having HP or my HP authorized reseller contact me to discuss optimizing my environment
check box.
Note: Click the more Info link to read details about the different communications HP and HP
Authorized Resellers send to clients.
This setting can be updated at any time on the Application Settings → Settings screen.
Remote Support Software Updates
Choose how you want to receive software updates. The following table describes the available options:
Option Action
Automatically
Download and Install
Select Automatically Download and Install to automatically download
and install a group's packages. This is the default setting, and is the
recommended setting because new product support and product
improvements are installed automatically.
Automatically
Download
Select Automatically Download to automatically download a group's
packages without installing them. These packages can be installed on the
Downloaded Version tab.
Manually Apply Select Manually Apply to manually download and install a group's
packages. Install packages on the Available Version tab.
This setting can be updated at any time on the Application Settings → Software Updates screen.
Contact Information
On the Contact Information screen, configure the default contact for your environment. This contact is
assigned to newly discovered devices.
Additional contacts, or updates to the default contact, can be configured on the Company Information →
Contacts screen.
Important: Provide correct contact details
To optimize the handling of incidents, it is important that customers supply and maintain
complete, accurate, and up-to-date contact information in HP Insight RS for the monitored
HP Insight Remote Support 7.0.9:Installation and Configuration Guide Page 44 of 81
Chapter 3: Completing the Setup Wizards