HP Insight Remote Support 7.0.9 Installation and Configuration Guide

Troubleshooting Discovery
If the Discovery Status displays Error, Unable To Start Discovery, or Unable To Stop Discovery, restart
the HPRSMAIN (HP Insight Remote Support) service and attempt discovery again.
Complete the Hosting Device Setup Wizard
The Hosting Device Setup Wizard guides you through the initial configuration of Insight Remote Support.
In the Hosting Device Setup Wizard you set up default contact, site, and Channel Partner information,
connect to HP, and connect Insight Remote Support to Insight Online.
The left pane displays each step in the wizard and highlights the current step in green. Complete the
information in each step and click Next to continue. Required fields are marked by an asterisk (*). Return
to any step in the wizard by clicking Previous until you reach the desired step.
Receiving Remote Support
On the Receiving Remote Support screen, enable notifications and configure software updates.
Complete the following sections:
Optimize My Environment
Through Insight Remote Support, you can allow (or deny) HP and its partners to contact your organization
with products and services recommendations, pricing, and delivery information.
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Chapter 3: Completing the Setup Wizards