HP Insight Remote Support 7.0.9 Installation and Configuration Guide

Note: Support for Microsoft Windows Server 2008, Windows Server 2008 R2 and Windows
Server 2012 is limited to the full server version only and is not available for the core version as
much of the required functionality is unavailable in this version. This also excludes Windows
Server core versions running the Hyper-V role.
Microsoft Windows Operating System Support when Using
Hyper-V
Virtual machines created through the Hyper-V role are supported, where the Microsoft Windows virtual
guest operating system is a supported Hosting Device operating system.
The following Microsoft Windows versions are supported:
l Microsoft Windows Server 2012 R2 using Hyper-V role
l Microsoft Windows Server 2012 using Hyper-V role
l Microsoft Windows Server 2008 R2 using Hyper-V role
Supported VMware Operating Systems
The following VMware versions are supported:
l VMware ESX 4.0 and 4.1 including Update versions
l VMware ESXi 4.0, 4.1, 5.0, 5.1 and 5.5 including Update versions
Support is provided on a VMware ESX or ESXi supported HP ProLiant server utilizing 32-bit or 64-bit
VMware Guests running Windows Server 2008 or 2012 variants as described in "Supported Microsoft
Windows Operating Systems" on the previous page.
Support is provided for the following VMware vSphere capabilities when the Hosting Device is installed in
a VMware Windows virtual machine:
l VMware vSphere vMotion when the Hosting Device is moved to another server in the same cluster
l VMware vSphere Fault Tolerance to provide Hosting Device hardware resilience using two servers
running in parallel for continuous fault tolerance for an Insight Remote Support installation. For details
of this capability please refer to http://www.vmware.com/products/vsphere/features/fault-
tolerance.html
Important: VMware vCenter features that are not supported on a Virtual Machine based
Hosting Device includes VMware Distributed Resource Scheduler (DRS), VMware High
Availability (HA), VM cloning, VM copying and Physical to Virtual (P2V) Migrations with the
VMware vCenter Converter.
Supported Citrix XenServer Operating Systems
The following Citrix XenServer versions are supported:
HP Insight Remote Support 7.0.9:Installation and Configuration Guide Page 18 of 81
Chapter 1: Understanding Installation Process and Requirements