HP Insight Remote Support Installation and Configuration Guide Software Version: 7.0.
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Contents Contents 3 Preface 7 Document Purpose and Audience 7 Product Overview 7 Related Documents 8 Document Revision History 8 Sign Up to Receive Insight Remote Support Communications 9 HP Support Information 9 We Appreciate Your Feedback! 9 Chapter 1: Understanding Installation Process and Requirements 11 Upgrade Insight Remote Support 11 Fulfill Hosting Device System Requirements 12 Fulfilling Hardware Requirements 13 Number of Monitored Devices Supported 14 Configuration Col
Contents Configuring Communication Between the Hosting Device and Monitored Devices Install SNMP on the Hosting Device 24 24 Configure Traps 25 Set SNMP Trap Service Startup Type 25 Monitor the Hosting Device Chapter 2: Installing Insight Remote Support for the First Time Download and Install Insight Remote Support Locating Log Files Logging On To the Insight RS Console 25 26 26 28 29 Known Issue: Cannot Log On To the Insight RS Console as an Administrator 29 Resolve Certificate Warning 30 In
Contents HP Authorized Channel Partners Chapter 4: Completing Post-Installation Configuration Tasks 48 50 Verify Hosting Device Health 50 Verify Warranty and Contract Information 50 Verify Device Status 51 Resolve Monitored Device Status Issues 52 Send Test Events and Generate Collections 53 Clear Status Errors 53 Configure the Backup Settings 54 Set the Backup Target Location 54 Set the Number of Backup Versions 55 Integrate with HP SIM 55 Install the HP SIM Adapter 56 Configure
Contents Export a Bulk CSV File 70 Import a Bulk CSV File 70 Edit a Bulk CSV File 71 Glossary 75 Index 80 HP Insight Remote Support 7.0.
Preface Document Purpose and Audience This document provides the necessary information to install and configure HP Insight Remote Support (RS) on a Hosting Device and provides steps to troubleshoot the installation. Important: This document only covers installing and configuring Insight RS on the Hosting Device. Your monitored devices may require additional software components and configuration that needs to be completed separately.
Preface Related Documents For additional Insight RS documentation, go to: http://www.hp.com/go/insightremotesupport/docs. l HP Insight Remote Support Release Notes This document provides product details and information about which monitored devices and Hosting Devices are supported for use with the Insight RS solution. l HP Insight Remote Support Quick Installation Guide This document provides a checklist for installing and configuring Insight RS.
Preface Edition Software Version Publication Date Change Summary 1.1 7.0.9 March 2014 Updated supported Hosting Device operating systems; removed: 1.0 7.0.9 March 2014 l Microsoft Windows Small Business Server 2008 l Microsoft Windows Storage Server 2008 Initial release.
Preface Just add your feedback to the email and click send. If no email client is available, copy the information above to a new message in a web mail client, and send your feedback to techdocs_feedback@hp.com. HP Insight Remote Support 7.0.
Chapter 1: Understanding Installation Process and Requirements This chapter provides an overview of the Insight RS installation process and identifies the system requirements for the Hosting Device. Perform the following steps for a first time installation of Insight RS on your Hosting Device. Upgrade Insight Remote Support If Insight RS is installed on your Hosting Device, see the upgrade instructions provided in the HP Insight Remote Support Upgrade Guide at: http://www.hp.
Chapter 1: Understanding Installation Process and Requirements Table 1.1 Insight RS 5.x Functionality Not Available in Insight RS 7.0.9, continued Functionality Details Mission Critical Service Delivery (Insight RSA only) Capabilities to deliver mission critical services such as: Products that will not be supported by any 7.
Chapter 1: Understanding Installation Process and Requirements Fulfilling Hardware Requirements Insight RS is supported only on the following HP ProLiant servers: l Any HP ProLiant G4 or above (x86 system) with Insight Management Agent or Web-Based Enterprise Management (WBEM) Provider support l Any HP ProLiant G4 or above (x64 system) with Insight Management Agent or WBEM Provider support See the HP Insight Remote Support Release Notes for more details about Insight Management Agent and WBEM Provider
Chapter 1: Understanding Installation Process and Requirements Number of Monitored Devices Supported This solution has been optimized to support up to 2,500 monitored devices per Hosting Device. If you need to monitor more than 2,500 devices, HP recommends that you use multiple Insight Remote Support installations, either on multiple physical servers or installed on its own supported virtual machine. Normally, each physical device counts as one device when calculating the overall maximum device number, e.
Chapter 1: Understanding Installation Process and Requirements when they are retained but consideration for disk space should be given if multiple collections are run at the same time. The only exception is Active Health System (AHS) Collections that are not compressed. Please see "Collection Types and Disk Space Requirements" below for details on how to calculate the required disk space. Table 1.
Chapter 1: Understanding Installation Process and Requirements Schedule Frequency (default schedule) Average size by collection (compressed) Number of collections retained P6000 Enterprise Virtual Arrays Weekly 250 Kbytes 5 HP StoreFabric SAN switches Weekly 100 Kbytes 5 HP StoreEasy Storage (Commercial NAS) Monthly 450 Kbytes 5 HP ESL/HP StoreEver EML/HP StoreEver MSL Weekly 25 Kbytes 5 HP 2000 (Modular Smart Arrays) Weekly 100 Kbytes 5 Storage Configuration Collection SAN Configur
Chapter 1: Understanding Installation Process and Requirements Device operating system is supported by both HP SIM and Insight RS. For HP SIM operating system support, see the HP Insight Management Support Matrix at: http://www.hp.com/go/insightmanagement/docs.
Chapter 1: Understanding Installation Process and Requirements Note: Support for Microsoft Windows Server 2008, Windows Server 2008 R2 and Windows Server 2012 is limited to the full server version only and is not available for the core version as much of the required functionality is unavailable in this version. This also excludes Windows Server core versions running the Hyper-V role.
Chapter 1: Understanding Installation Process and Requirements l Citrix XenServer 5.5 and 5.6 including Update versions l Citrix XenServer 6.0, 6.1 and 6.2 including Update versions Fulfilling Software Requirements Important: Make sure the system date is set correctly on the Hosting Device. Install Web Browsers The following web browsers are supported for Insight RS: l Microsoft Internet Explorer, versions 8.x, 9.x and 10.x l Firefox, versions 24.x Extended Support Release (ESR) and 26.
Chapter 1: Understanding Installation Process and Requirements 6. In the Confirm Installation Selections screen, review the selections and click Install. 7. When the installation completes, click Close. Perform a Windows Update HP recommends performing a Windows Update on the Hosting Device before installing Insight RS. Make sure you restart the Hosting Device after the updates are installed.
Chapter 1: Understanding Installation Process and Requirements Configuring Communication from a Web Browser to Insight RS Port 7906 (HTTPS)—Open port 7906 on the Hosting Device to access the Insight RS user interface on the Hosting Device from other systems inside of the same network. Also make sure that Windows firewall allows the connection to port 7906.
Chapter 1: Understanding Installation Process and Requirements To configure the Hosting Device to use Domain Name System (DNS), complete the following steps: 1. Log on to the system as a member of the Administrators group. 2. Click Start → Control Panel. 3. In the Network and Internet category, click the View network status and tasks link. 4. Click the link for Connections, for example: Local Area Connection, Ethernet. 5. Click Properties. The Properties screen appears. 6.
Chapter 1: Understanding Installation Process and Requirements 7. Click one of the following options: n Obtain an IP address automatically (if appropriate for the your environment) n Use the following IP address 8. Specify the Hosting Device's IP address fields and the DNS server(s) available in your environment. 9. Click OK, click OK, and then click Close. Close the Network and Sharing Center. 10. Verify the settings by performing the nslookup command in a DOS window: nslookup services.isee.hp.
Chapter 1: Understanding Installation Process and Requirements Important: This test does not verify that the Hosting Device or Insight RS configurations will actually submit collections or events, but it does validate that the Hosting Device itself can communicate to HP's servers before you continue configuring the Hosting Device. l services.isee.hp.
Chapter 1: Understanding Installation Process and Requirements n For Windows 2008, go to Action → Add Features. n For Windows 2012, go to Manage → Add Roles and Features. 3. Scroll down to SNMP Service. If it is not selected, select the check box and click Next. Follow the wizard to install the service. Configure Traps Once you have SNMP installed on your Hosting Device, configure it to receive packets from your monitored devices by completing the following steps: 1.
Chapter 2: Installing Insight Remote Support for the First Time This chapter guides you through the Insight RS installation process. At this point, step 1 below is complete. Perform step 2 to install and configure Insight RS on your Hosting Device. If a previous version of Insight RS is installed on your Hosting Device and you want to upgrade, see the HP Insight Remote Support Upgrade Guide.
Chapter 2: Installing Insight Remote Support for the First Time 2. If all of the prerequisites are met, click Next. If any prerequisites are not met, do one of the following: n If the problem is a critical failure, exit the installer, resolve the issue, and then restart the installer. n If the problem is a warning, either exit the installer to resolve the issue or check the Confirm to continue check box and click Next. 3. On the Welcome screen, click Next. 4.
Chapter 2: Installing Insight Remote Support for the First Time 5. On the Destination Folder screen, you can change the default locations for program files, configuration files, database files, and log files. Do one of the following: n To install Insight RS to the default destination folders, click Next. n To install files to other folders, click Change, select a new destination folder, and click OK. Repeat for any install folder you want to change, and when finished, click Next.
Chapter 2: Installing Insight Remote Support for the First Time Note: The C:\ProgramData folder is a hidden folder, so you may need to set your folder options to show hidden folders. Logging On To the Insight RS Console After installation, wait a few minutes before attempting to log on to the Insight RS Console to make sure the hosting device is ready for registration. If you try to log on immediately, you will be prompted by a message informing you that the system is starting up and to try again later.
Chapter 2: Installing Insight Remote Support for the First Time l Turn off UAC on the Hosting Device. l Add your user account to a local Administrators group on the Hosting Device. For example, add MYDOMAIN\myusername to the local HostingDevice\Administrators group. l Add your user account directly to the domain Administrators group. For example, add MYDOMAIN\myusername to the MYDOMAIN\Administrators group directly.
Chapter 2: Installing Insight Remote Support for the First Time 8. Select Trusted Root Certification Authorities and click OK. 9. Click Next and Finish. The Security Warning dialog box appears. 10. Click Yes to confirm you want to install the certificate. Mozilla Firefox 1. Click the I Understand the Risks link to expand the section and click Add Exception. 2.
Chapter 2: Installing Insight Remote Support for the First Time 3. Click Confirm Security Exception to resolve the security warning. Google Chrome 1. Click Proceed Anyway on the Chrome warning, then click the “lock with the red X” icon in the menu bar, and choose “Certificate information”. 2. In the Certificate dialog box, click the Details tab and then click Copy to File. The Certificate Export Wizard appears. 3. Proceed through the wizard and save the certificate.
Chapter 2: Installing Insight Remote Support for the First Time Certificate dialog box. 4. Use the Microsoft Management Console to import the certificate as a trusted root certificate: a. On the Start menu, click Run, type MMC, and then click OK. Microsoft Management Console opens with an empty console. b. From the console, choose File → Add/Remove Snap-in. c. In the Available snap-ins pane, select Certificates and click Add. d.
Chapter 2: Installing Insight Remote Support for the First Time f. In the Certificate Import Wizard, import the certificate you saved in step 3. Place the certificate in the Trusted Root Certification Authorities store. g. Click Finish. HP Insight Remote Support 7.0.
Chapter 3: Completing the Setup Wizards This chapter guides you through the Insight RS setup process. At this point, steps 1 and 2 below are complete. Perform step 3 to complete the setup wizards. When you first open the Insight RS Console, you must complete the Setup Wizards. There are two Setup Wizards: the Monitored Device Setup Wizard checks the readiness of the devices you want to monitor, and the Hosting Device Setup Wizard allows you to enter default settings about your environment.
Chapter 3: Completing the Setup Wizards Insight RS checks every device’s warranty and contract to make sure it has a valid HP warranty, CarePack or contract. If a device has no HP warranty or contract, the monitoring health indicator in the Insight RS Console will be red. If this is red, then no service events will be analyzed or sent to HP. Configure Your Devices Before your devices can be monitored by Insight RS, they need to be configured to communicate with the Hosting Device.
Chapter 3: Completing the Setup Wizards n To choose from a list of all available protocols (regardless of device), select All Device Types in the Select Type drop-down list. n To filter the list of available protocols, select the type of device for which you want to configure access credentials in the Select Type drop-down list. You can also identify a sub device type in the Select Sub-Type drop-down list to further filter the list of protocols.
Chapter 3: Completing the Setup Wizards Credential Field Description Use default Clear this check box if you do not want to use the default port number. Type the appropriate port number in the Port field. Named Credential If you have created a named credential for the device type, you can select it here. Insight Remote Support populates the access fields with the login details specified in the named credential. By default, the protocol uses the Named Credential that is assigned to the selected device.
Chapter 3: Completing the Setup Wizards To configure discovery sources, complete the following steps: 1. Add IP addresses to be discovered. You can discover a single device by typing its IP address or discover multiple devices by typing a range or list of IP addresses. To discover devices by IP address, complete the following steps: a. Click the IP Addresses pane. b. Click New. The IP Address dialog box appears. c.
Chapter 3: Completing the Setup Wizards e. In the Domain field, type the domain name. f. In the User field, type the username of the domain administrator. g. In the Password field, type the domain administrator's password. h. Click Add. The domain and the administrator's user name appear in the table. i. Make sure the Discover check box is selected for the domain. 3. Add local networks to be discovered. You can discover devices by typing local network information and subnet information.
Chapter 3: Completing the Setup Wizards The local network and subnet information appears in the table. g. Make sure the Discover check box is selected for the local network. 4. Click Next. Discover Devices On the Discover Devices screen, start discovery of the devices you want Insight Remote Support to monitor. Note: You can add a large number of devices and pre-configured data such as contact and site information to Insight Remote Support by using the bulk upload functionality.
Chapter 3: Completing the Setup Wizards than expected with your current settings. 1. Click Finish to close the wizard. Verification is complete, and successfully discovered devices are ready to be monitored. Export Health Report You can export a health report of the devices in your environment to determine how many are ready to be monitored by Insight RS, and also let HP or your Channel Partner to determine the effort it would take to configure your devices and deploy Insight RS in your environment.
Chapter 3: Completing the Setup Wizards Troubleshooting Discovery If the Discovery Status displays Error, Unable To Start Discovery, or Unable To Stop Discovery, restart the HPRSMAIN (HP Insight Remote Support) service and attempt discovery again. Complete the Hosting Device Setup Wizard The Hosting Device Setup Wizard guides you through the initial configuration of Insight Remote Support.
Chapter 3: Completing the Setup Wizards In the Choosing to optimize my environment section, do one of the following: l To allow HP and HP Authorized Resellers to contact your organization, select the Yes, I consent to having HP or my HP authorized reseller contact me to discuss optimizing my environment check box.
Chapter 3: Completing the Setup Wizards devices. Once an incident is automatically submitted and logged, HP uses the specified contact information for further troubleshooting or for initiating on-site intervention, which always involves contacting the customer.
Chapter 3: Completing the Setup Wizards here is used as the default site information for your environment and is assigned to newly discovered devices. Keep the site information current because this specifies the location where support services will be delivered. Additional sites can be configured on the Company Information → Sites screen. Important: Make sure you type the correct address details, as the service is delivered to the address details provided.
Chapter 3: Completing the Setup Wizards n Web Proxy Server n Web Proxy Port n Web Proxy User Name n Web Proxy Password 3. Click Test Connection. Note: Clicking Test Connection saves the web proxy settings. Register With HP Registration confirms that the Hosting Device can reach HP. If for some reason HP cannot be reached, Insight Remote Support will continue to retry registration until HP can be reached.
Chapter 3: Completing the Setup Wizards To enable Insight Remote Support to send data to HP Insight Online, complete the following steps: 1. Type your HP Passport user name and password in the provided fields. Note: If you do not have an HP Passport Account, click Do not have a HP Passport Account? and create one. These settings can be updated at any time on the Application Settings → HP Insight Online screen. 2. Click Register With HP Insight Online.
Chapter 3: Completing the Setup Wizards 4. Repeat steps 1 - 3 for each section. The system saves the default channel partner information. 5. Click Next. HP Insight Remote Support 7.0.
Chapter 4: Completing Post-Installation Configuration Tasks This chapter guides you through optional configuration tasks you may want to perform after installing Insight RS. Perform these tasks after the Hosting Device Setup Wizard device discovery is complete. Verify Hosting Device Health Make sure the installation is successful by confirming your Hosting Device is healthy. A green check mark appears at the top of the screen when the Hosting Device is healthy.
Chapter 4: Completing Post-Installation Configuration Tasks 4. Expand the Hardware section and verify the Acquired Serial Number and Acquired Product Number are correct for your device. With the exception of EVA, P4000 and multivendor devices, the serial number and product number should be returned correctly from your device during discovery. For other devices, if these values are not correct, check the protocol credentials assigned to the device on the Credentials tab.
Chapter 4: Completing Post-Installation Configuration Tasks Resolve Monitored Device Status Issues Insight RS checks every device’s warranty and contract to make sure it has a valid HP warranty, CarePack or contract. If a device has no HP warranty or contract, the monitoring health indicator in the Insight RS Console will be red. If this is red, then no service events will be analyzed or sent to HP. To resolve the status issue, complete the following steps: 1. In the main menu, select Devices. 2.
Chapter 4: Completing Post-Installation Configuration Tasks i. Click the Monitoring & Collections tab and hover over the error icon in Monitoring, Basic Collection, or SAN/Storage Collection column for details or click the error icon for more information about why the failure occurred. ii. Resolve the failures shown in the information window. iii. If the device still displays an error icon in one of its status columns, the failures may need to be cleared.
Chapter 4: Completing Post-Installation Configuration Tasks 3. For each failure message, click Clear. All of the failure messages must be cleared before the error icon will be replaced by a success icon. Note: If only Unknown status messages remain in the window after the failure messages are cleared, a gray box icon ( ) appears instead of a success or error icon. Configure the Backup Settings If you want to change the default settings, configure the backup target location and number of backups to retain.
Chapter 4: Completing Post-Installation Configuration Tasks Set the Number of Backup Versions The default number of backups Insight RS retains, and the recommended setting, is 2. To change the number of backups retained, run the following command from a command prompt: rsadmin backup –versions where is the number of backup data sets to be retained at the target location.
Chapter 4: Completing Post-Installation Configuration Tasks Install the HP SIM Adapter To install the HP SIM Adapter, complete the following steps: 1. Log on to the Insight RS Console. 2. In the main menu, select Administrator Settings. 3. Click the Software Updates tab. 4. Click the HP Systems Insight Manager (HP SIM) Adapter link in the table. 5. Click the Available Version tab in the lower pane. 6. Click Install. The HP SIM Adapter downloads and installs onto the Hosting Device. 7.
Chapter 4: Completing Post-Installation Configuration Tasks 1. In the main menu, select Administrator Settings. 2. Click the Integration Adapters tab. 3. Click the HP SIM Adapter heading to expand the HP SIM Adapter pane. The pane is divided into three sections: HP SIM Connection Information, Additional Settings, and Perform Manual Device Synchronization. 4. Select the Enable HP SIM Adapter check box. 5. In the HP SIM Connection Information section, type the HP SIM username and password.
Chapter 4: Completing Post-Installation Configuration Tasks Check Box Description Automatically sync new/deleted credentials from HP SIM Select this check box to automatically a) add any protocol credentials that have been added to HP SIM to Insight Remote Support and b) delete or change any credentials in Insight Remote Support that have been deleted or changed in HP SIM.
Chapter 4: Completing Post-Installation Configuration Tasks To enable email notifications, complete the following steps: 1. In the main menu, select Administrator Settings. 2. Click the Integration Adapters tab. 3. Click the Email Adapter heading to expand the Email Adapter pane. 4. Select the Enable Email Notifications check box to activate the Notification States check boxes. 5.
Chapter 4: Completing Post-Installation Configuration Tasks Notification State Description Application Failure Default contact notified when Insight Remote Support fails. Software Management Updates Default contact notified whenever there is a new software update available. Entitlement Expiration Default and backup contacts notified when a warranty or contract is about to expire. Notifications are sent at 90, 60, 30, and 0 days before expiration.
Chapter 4: Completing Post-Installation Configuration Tasks application when a service event is sent to HP. The SNMP Service Event Adapter only forwards events that need intervention to stop failures, which have already automatically been logged at HP. The information in the receiving application is identical to the information displayed in the Insight RS Console. Insight RS sends the SNMP trap in the SNMP MIB Type 3 format. You must configure your receiving application to accept this format.
Chapter 4: Completing Post-Installation Configuration Tasks Administrator Settings and Discovery. Operator-level users cannot access Administrator Settings, Discovery, or the setup wizards, but have access to the rest of Insight Remote Support. To enable operator-level access, complete the following steps: 1. In the main menu, select Administrator Settings. 2. Click the Settings tab. 3.
Chapter 4: Completing Post-Installation Configuration Tasks Note: You can clear this check box at any time to disable automatic operator-level user authentication. 4. Click Save Settings. Automatic operator-level user authentication is enabled or disabled. Add Device Groups You can group the devices in your environment into logical categories to make administration of settings easier. Insight RS contains default device groups created when devices are discovered.
Chapter 5: Restoring from Backup Insight Remote Support provides a built-in capability to backup the Insight RS application and associated data and configuration files. The built-in Insight RS backup capability is intended to provide non-disruptive backups of the running Insight RS system using minimal resources.
Chapter 5: Restoring from Backup Note: To run the schedule at a different time, select the required time from the Time field and click Save. 4. In the Application Backup Schedule dialog box, click Start Now. Insight Remote Support runs the schedule. Viewing Successful Backup Information You can view the date and time of the last successful backup on the About Insight Remote Support screen of the Insight RS Console.
Chapter 5: Restoring from Backup net stop hprsreceivers net stop hprsmain 3. Restore your backup data set: rsadmin restore –source where backup_data_set is the location of your backup data set. The default backup location is C:\ProgramData\HP\RS\DATA\backup. If you change the source location, then make sure you include the time stamp folder name, for example, E:\backup\1350683403365. 4.
Chapter 6: Uninstalling Insight RS You can use the Windows Programs and Features control panel to uninstall Insight RS. Insight RS leaves behind configuration, monitored device, and log file information when it is uninstalled. This allows the application to be uninstalled and reinstalled under the guidance of HP Support without losing data. Deleting this data recovers the disk space and allows a clean re-installation of Insight RS. The default locations for the data files are shown in the figure on page 28.
Chapter 6: Uninstalling Insight RS Delete Devices from Insight RS Console Uninstalling the Insight RS software does not remove your devices from HP Insight Online. You must manually delete your devices in the Insight RS Console, which also removes the devices from HP Insight Online. Deleting a device removes all event and configuration collection history from the Hosting Device and disables the device in HP Insight Online, if configured. To delete a device, complete the following steps: 1.
Chapter 6: Uninstalling Insight RS Uninstall the Insight RS Software To uninstall Insight RS, complete the following steps: 1. On the Hosting Device, navigate to Start → Control Panel → Programs and Features. 2. Select HP Insight RS, v7.0.x and click Uninstall. 3. Click Yes to confirm that you want to uninstall Insight RS. The HP Insight RS, v7.0.x uninstall window appears showing the progress of the uninstall. When it completes, Insight RS is removed from the Programs and Features window. 4.
Appendix A: Export and Import of Device Information The bulk upload functionality allows you to submit monitored device configuration information for multiple devices through a scripted process, rather than updating each individual system through the Insight RS Console. The bulk upload file stores the required information for selected monitored devices. When the file is imported, this information is used to supply unique information (including warranty and contract information) for each monitored device.
Appendix A: Export and Import of Device Information Note: If attempting to use the rsadmin command right after installing Insight RS, the path environment may not immediately be updated. If the rsadmin command is not found, and you just completed the installation, you may need to log off and then log on to the Hosting Device to make sure the needed environment variables have been updated. Edit a Bulk CSV File You can edit the bulk CSV file that you exported from Insight RS and then import the information.
Appendix A: Export and Import of Device Information Table A.1 CSV File Data Fields (in the order in which they should be provided), continued Field Description SITE_NAME The location where the monitored device is located. If you have a large campus it might be a facility nickname or other identifying factor for the site location. SITE_ADDRESS1 Address for the site of the monitored device. SITE_ADDRESS2 Suite for the site of the monitored device. SITE_CITY City for the site of the monitored device.
Appendix A: Export and Import of Device Information Table A.1 CSV File Data Fields (in the order in which they should be provided), continued Field Description CONTACT1_OTHER Free text notes about the primary contact. CONTACT2_ROLE Role of secondary contact supporting this monitored device. Must be text 'Secondary Contact.' CONTACT2_FIRSTNAME Secondary contact's first name. CONTACT2_LASTNAME Secondary contact's last name. CONTACT2_EMAIL Secondary contact's email address.
Appendix A: Export and Import of Device Information Table A.1 CSV File Data Fields (in the order in which they should be provided), continued Field Description ENTITLEMENT_OFFER_START_DATE The start date of the device's warranty or contract. ENTITLEMENT_OFFER_END_DATE The expiration date of the device's warranty or contract. ENTITLEMENT_COVERAGE_DAYS Days covered in a week. ENTITLEMENT_COVERAGE_HOURS_DAY_1_TO_5 Coverage hours for days 1 to 5, Monday through Friday.
Glossary collections The term within HP SIM for grouping system or event searches. While HP SIM uses the term collection in reference to a group of monitored devices, Insight Remote Support uses the term configuration collection in reference to data collected from a monitored device. This data is communicated to HP for proactive analysis. A Agentless Management Service (AMS) iLO 4 Agentless Management uses out-ofband communication for increased security and stability.
Glossary: Enterprise Virtual Array (EVA) - iLO Systems Insight Manager, the Hosting Device can act as a Central Management Server (CMS). E Enterprise Virtual Array (EVA) An EVA is a high performance, high capacity and high availability virtual RAID storage solution for high-end enterprise environments. Hosting Device Setup Wizard Step-by-step screens that helps users with the initial configuration of their Hosting Device.
Glossary: iLO Remote Insight Board Command Language (RIBCL) - P4000 CLI iLO Remote Insight Board Command Language (RIBCL) Communication protocol required for Insight Remote Support to communicate with ProLiant Gen8 servers. remote monitoring, diagnostics, and troubleshooting of devices. M management group Insight Online HP Insight Online provides one-stop personalized, secure access to support the devices in your IT environment.
Glossary: Remote Support Eligible Systems - System Management Homepage (SMH) SNMP trap R Remote Support Eligible Systems Systems that are eligible for Remote Support, and when enabled will submit events to the HP Data Center for incident resolution. Systems must also be entitled to Remote Support, otherwise submitted events will be closed. You can verify that an eligible system is actually supported by using the Remote Support Entitlement Check.
Glossary: Systems Insight Manager (SIM) - workflow case Systems Insight Manager (SIM) SIM is a unified server and storage management platform. From a single management console, administrators can manage their complete HP server and storage environment with a secure management tool set. V virtual node The P4000 Virtual SAN Appliance uses captive server disk drives to build a virtual iSCSI SAN consisting of Virtual Nodes that create the storage pool from which virtualized volumes are created.
Index system requirements 12 verifying connectivity 23 B Hosting Device Setup Wizard 43 backup and restore 64 contact information 44 restoring Insight RS from backup 65 HP Authorized Channel Partners 48 run schedule 64 Integrate with Insight Online 47 bulk CSV file receiving remote support 43 edit a bulk CSV file 71 registering Insight Remote Support 46 export a bulk CSV file 70 site information 45 import a bulk CSV file 70 HP SIM Adapter 55-56 C configure 56 certificate warning 30 inst
Index: software requirements – upgrade Insight Remote Support software requirements 19 .NET framework 19 web browsers 19 system requirements 12 disk space requirements 13 hardware requirements 13 memory requirements 13 operating system requirements 16 software requirements 19 U uninstalling 67 upgrade Insight Remote Support 11 HP Insight Remote Support 7.0.
