7.0.8 Insight Remote Support Upgrade Guide

Preface
Document Purpose and Audience
This document provides the necessary information to upgrade Insight Remote Support (RS) from version
5.x to version 7.0.8.
This document is intended for HP's Business Customers, HP Business Partners, and HP Account teams.
This document is intended to guide both HP Customers and HP Support Personnel through the upgrade of
Insight Remote Support.
Product Overview
Insight RS is a software solution that enables reactive and proactive remote support to improve the
availability of supported servers, storage systems, and other devices in your data center. Insight RS relies
on several HP components and communication between various software applications within the
customer enterprise and between the customer enterprise and HP to deliver support services. Software
components may be installed on the Hosting Device or on monitored devices depending on their purpose.
Insight RS can be used on its own or can be integrated with HP Systems Insight Manager (SIM).
For more information about Insight RS, go to: http://www.hp.com/go/insightremotesupport.
Important: To configure Insight RS correctly, it is essential that you read this document
thoroughly before proceeding with the installation of Insight RS.
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