7.0.8 Insight Remote Support Upgrade Guide
Upgrade Guide
Chapter 4: Upgrading Insight Remote Support Standard
Important: HP strongly recommends that you install Insight RS as an administrative user.
To upgrade from Insight RSS versions prior to 5.6, complete the following steps:
1. Uninstall Insight RSS:
a. Select the uninstall script at Start → All Programs → Hewlett-Packard → Remote Support
Software Manager → Uninstall Remote Support Software Manager.
b. When prompted, select Yes to remove both RSSWM and Insight RSS.
A window appears showing the progress of the uninstall. When the uninstall completes, click
Finish, and then reboot your computer.
2. Obtain the Insight Remote Support 7.0.8 software from the HP Software Depot at:
http://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?
productNumber=REMOTESUPPORT.
3. Run the Insight RS 7.0.5 installer.
Refer to the HP Insight Remote Support Installation and Configuration Guide for details about
installing Insight RS 7.0.8.
Important: After completing the upgrade, the Setup Wizards do not appear like during a normal
install. Insight RS uses the settings from your previous version. You can update the settings
elsewhere in the Insight RS Console if necessary. If you need to access the wizards again, use
the following URL: https://<hosting_device_ip_or_
fqdn>:7906/remotesupport/command/viewWizards/.
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