7.0.8 Insight Remote Support Upgrade Guide

Upgrade Guide
Chapter 4: Upgrading Insight Remote Support Standard
IF Insight RS Version
is... THEN...
5.60 or later Directly upgrade to 7.0.8.
See "Upgrading Insight RSS Versions 5.6 and Later" below.
Prior to 5.60 Upgrade to 7.0.8 is not supported.
See "Upgrading Insight RSS Versions Prior to 5.6" below.
Table 4.1 Insight Remote Support Standard Upgrade Scenarios
Upgrading Insight RSS Versions 5.6 and Later
Important: HP strongly recommends that you install Insight RS as an administrative user.
To upgrade from Insight RSS versions 5.6 and later, complete the following steps:
1. Obtain the Insight RS 7.0.8 software from the HP Software Depot at:
http://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?
productNumber=REMOTESUPPORT.
2. Run the installer to upgrade the 5.x version of Insight RSS to version 7.0.8 of Insight Remote
Support.
A prerequisite check runs as part of the Insight RS installer. The installer checks if your Hosting
Device meets the prerequisites, whether your version of Insight RSS can be directly upgraded, and
whether version 7.0.8 supports all of your device types and number of devices.
If you are missing any of the prerequisites, stop the installer, fix the issue, and restart the installer. If
the failure is non-critical, confirm that you understand the warning and want to continue with the
upgrade.
Important: After completing the upgrade, the Setup Wizards do not appear like during a normal
install. Insight RS uses the settings from your previous version. You can update the settings
elsewhere in the Insight RS Console if necessary. If you need to access the wizards again, use
the following URL: https://<hosting_device_ip_or_
fqdn>:7906/remotesupport/command/viewWizards/.
Upgrading Insight RSS Versions Prior to 5.6
If you are using a version of Insight RSS prior to version 5.6, you cannot directly upgrade and need to
completely reinstall Insight RS. Because Insight RSS is no longer available from the HP Software Depot
or through the Remote Support Software Manager (RSSWM), you cannot upgrade to a supported version
of Insight RSS before then upgrading to Insight RS version 7.0.8. No configuration and history information
can be retained from your installation of Insight RSS.
Note: If you choose a manual software update strategy, make sure you update Insight RS
regularly to maintain support.
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