7.0.8 Insight Remote Support Upgrade Guide
Upgrade Guide
Chapter 3: Upgrading Insight Remote Support Advanced
Upgrading Insight RSA Versions 5.6 and Later
Important: HP strongly recommends that you install Insight RS as an administrative user.
To upgrade from Insight RSA versions prior to 5.6 and later, complete the following steps:
Note: If you are using HP SIM with Insight Remote Support, make sure that HP SIM 7.1, 7.2 or
7.3 is installed or upgraded before upgrading to Insight Remote Support 7.0.8.
1. If using HP SIM, make sure version 7.1, 7.2 or 7.3 is installed. If it is not, upgrade HP SIM to a
supported version.
Important: When upgrading to Insight Remote Support 7.0.8 and you are also upgrading
HP SIM, make sure you install or upgrade to HP SIM 7.1, 7.2 or 7.3 before you upgrade
Insight Remote Support to 7.0.8.
2. Obtain the Insight RS 7.0.8 software from the HP Software Depot at:
http://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?
productNumber=REMOTESUPPORT.
3. Run the installer to upgrade the 5.x version of Insight RSA to version 7.0.8 of Insight Remote
Support.
A prerequisite check runs as part of the Insight RS installer. The installer checks if your Hosting
Device meets the prerequisites, whether your version of Insight RSA can be directly upgraded,
whether version 7.0.8 supports all of your device types and number of devices, and, if applicable,
whether your version of HP SIM is supported.
If you are missing any of the prerequisites, stop the installer, fix the issue, and restart the installer. If
the failure is non-critical, confirm that you understand the warning and want to continue with the
upgrade.
Important: After completing the upgrade, the Setup Wizards do not appear like during a normal
install. Insight RS uses the settings from your previous version. You can update the settings
elsewhere in the Insight RS Console if necessary. If you need to access the wizards again, use
the following URL: https://<hosting_device_ip_or_
fqdn>:7906/remotesupport/command/viewWizards/.
Upgrading Insight RSA Versions Prior to 5.6
If you are upgrading from an Insight RSAversion prior to 5.6 please contact HPSupport for advice on the
best upgrade path suited to your environment. Support is available through your local HP Response
Center. Refer to www.hp.com/go/rstechsupport for contact details of HP Support.
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