7.0.8 Insight Remote Support Upgrade Guide

Chapter 3
Upgrading Insight Remote Support Advanced
You can upgrade to version 7.0.8 of Insight Remote Support from Insight RSA versions 5.6 and later.
These versions of Insight Remote Support will upgrade without any user interaction, but older versions of
Insight Remote Support will require you to first upgrade to the most recent version before upgrading to
version 7.0.8. Users of HP SIM can also upgrade to Insight Remote Support 7.0.8, but will need to ensure
that they first upgrade HP SIM to version 7.1, 7.2 or 7.3. This ensures that HP SIM and Insight Remote
Support can communicate with each other.
Caution: Upgrading to Insight Remote Support 7.0.8 from Insight RSA will mean a loss of
support for some device types and features.
Important: TCP/IP port 7905 needs to be opened for Insight Remote Support7.0.8 to
communicate with monitored devices that use WBEM/WMI.
Insight RSS and RSA use TCP/IP port 7906 to communicate from the monitored devices to the
Hosting Device/Central Management Server. Insight Remote Support7.0.8 now uses port 7906
for the Insight RS Console and when using the Onboard Administrator and HP ProLiant Gen8
iLO 4 embedded Insight Remote Support capabilities.
Insight Remote Support7.0.8 uses port 7905 to communicate with monitored devices that use
WBEM/WMI, such as HP-UX, Linux and Windows servers. If you secured port 7905 when
using Insight RSS or RSA, you must now make sure TCP/IP port 7905 is open on your
monitored devices, the Hosting Device and any firewalls between the two. For more information
about specific port settings, see the HP Insight Remote Support Security White Paper.
Insight RS 7.0.8 does not support the certain features. Before you decide to upgrade, make sure that you
do not require support for the following features:
Functionality Details
Hosting Device l All Microsoft Windows 2003 operating system versions. Note that
this will not be supported on any Insight RS 7.x versions.
Product coverage for
monitored devices
l HP Superdome SD-A and SD-B (Insight RSA only)
l P9000/HP XP Disk Arrays (Insight RSA only)
l HP Enterprise Secure Key Manager (Insight RSA only)
l HP Secure Key Manager (Insight RSA only)
l HP NonStop servers (Insight RSA only)
l IBM AIX servers (Insight RSA only)
l Sun Solaris servers (Insight RSA only)
Table 3.1 Insight RS 5.x Functionality Not Available in Insight RS 7.0.8
HP Insight Remote Support (7.0.8)Page 12 of 19