7.0.8 Insight Remote Support Upgrade Guide

Chapter 2
Upgrading Insight Remote Support 7.0.5
Insight RS 7.0.5 can be upgraded to version 7.0.8 using one of the following methods:
l Using the Version Control tool in the Insight RS Console.
l Downloading 7.0.8 installer from the HPSoftware Depot.
Upgrade Using Version Control
The 7.0.8 upgrade package is available in the Version Control screen of the Insight RS Console.
If using HPSIM, Insight RS supports versions 7.1, 7.2 and 7.3. HP recommends upgrading to the latest
supported HP SIM version. When upgrading from Version Control, you will not be warned if you are using
an unsupported version of HPSIM. The installer will disable and uninstall the SIMAdapter, and you will
need to reinstall and re-enable the SIMAdapter after installing a supported version of HPSIM.
To upgrade Insight RS from Version Control, complete the following steps:
1. If using HPSIM7.0 or earlier, upgrade to the latest supported version of HPSIM.
If you do not install a supported version of SIMfirst, the SIMAdapter will be uninstalled and disabled
as part of the upgrade, and you will need to install and enable the SIMAdapter after installing a
supported version of HPSIM.
2. In the Insight RS Console, navigate to Administrator Settings → Version Control and install the
upgrade package.
3. If you did not upgrade HPSIMfirst, upgrade SIMto a supported version, then install and enable the
SIMAdapter.
Important: When upgrading from Insight RS 7.0.5 to Insight RS 7.0.8, the upgrade may appear
to be completed when it is not. The upgrade process disables the user interface during the
upgrade, but the user interface is re-enabled before the upgrade completes, and the user
interface cannot be accessed beyond the login screen. When the version number appears on the
login screen, the upgrade is finished. The upgrade takes approximately 10 minutes to complete,
but varies depending on how many devices you are monitoring.
Upgrade Using the Software Depot
The Insight RS 7.0.8 installer is available for download from the HPSoftware Depot and can be used to
upgrade version 7.0.5.
If using HPSIM, Insight RS supports versions 7.1, 7.2 and 7.3. HP recommends upgrading to the latest
supported HP SIM version.
To upgrade to Insight RS 7.0.8 using the Software Depot package, complete the following steps:
HP Insight Remote Support (7.0.8)Page 10 of 19