HP Insight Remote Support Upgrade Guide Software Version: 7.0.
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Contents Contents 3 Preface 4 Document Purpose and Audience 4 Product Overview 4 Related Documents 5 Document Revision History 5 Sign Up to Receive Insight Remote Support Communications 6 HP Support Information 6 We Appreciate Your Feedback! 6 Upgrade Overview 7 Choosing to upgrade Insight Remote Support 7 Upgrading Insight Remote Support Versions 8 Configuring Insight Remote Support 7.0.8 9 Upgrading Insight Remote Support 7.0.
Preface Document Purpose and Audience This document provides the necessary information to upgrade Insight Remote Support (RS) from version 5.x to version 7.0.8. This document is intended for HP's Business Customers, HP Business Partners, and HP Account teams. This document is intended to guide both HP Customers and HP Support Personnel through the upgrade of Insight Remote Support.
Upgrade Guide Preface Related Documents For additional Insight RS documentation, go to: http://www.hp.com/go/insightremotesupport/docs. l HP Insight Remote Support Release Notes This document provides product details and information about which monitored devices and Hosting Devices are supported for use with the Insight RS solution. l HP Insight Remote Support Quick Installation Guide This document provides a checklist for installing and configuring Insight RS.
Upgrade Guide Preface Sign Up to Receive Insight Remote Support Communications The HP Insight Remote Support product team uses HP’s Support Communication process to communicate important news such as Engineering Advisories, Customer Advisories, Engineering Notices, and Customer Notices. To sign up to receive Support Communications using HP Subscribers Choice, go to: https://h30046.www3.hp.com/SubChoice/country/us/en/signin.aspx. When you subscribe, search for Insight Remote Support.
Chapter 1 Upgrade Overview This chapter is an overview on upgrading HP Insight Remote Support (RS) to the new 7.0.8 version. Choosing to upgrade Insight Remote Support Insight Remote Support 7.0.8 replaces all of the capabilities and product coverage found in HP Insight Remote Support Standard. Additionally, Insight RS 7.0.8 can also be used as an alternative to Insight Remote Support Advanced with the exceptions listed in the table below.
Upgrade Guide Chapter 1: Upgrade Overview Functionality Details Mission Critical Service Delivery (Insight RSA only) Capabilities to deliver mission critical services such as: l l Products that will not be supported by any 7.
Upgrade Guide Chapter 1: Upgrade Overview Configuring Insight Remote Support 7.0.8 The Insight Remote Support 7.0.8 installer detects a previous version of Insight Remote Support, upgrades the version and migrates the configuration data. For more information on Insight Remote Support installation and configuration, refer to the HP Insight Remote Support Installation and Configuration Guide. Page 9 of 19 HP Insight Remote Support (7.0.
Chapter 2 Upgrading Insight Remote Support 7.0.5 Insight RS 7.0.5 can be upgraded to version 7.0.8 using one of the following methods: l Using the Version Control tool in the Insight RS Console. l Downloading 7.0.8 installer from the HP Software Depot. Upgrade Using Version Control The 7.0.8 upgrade package is available in the Version Control screen of the Insight RS Console. If using HP SIM, Insight RS supports versions 7.1, 7.2 and 7.3. HP recommends upgrading to the latest supported HP SIM version.
Upgrade Guide Chapter 2: Upgrading Insight Remote Support 7.0.5 1. If using HP SIM 7.0 or earlier, upgrade to the latest supported version of HP SIM. If you do not install a supported version of SIM first, the installer performs a prerequisite check before installing Insight RS 7.0.8, and if an unsupported version of SIM is installed, then you need to cancel the upgrade and install a supported version of SIM first. 2. Obtain the Insight RS 7.0.8 software from the HP Software Depot at: http://h20392.www2.
Chapter 3 Upgrading Insight Remote Support Advanced You can upgrade to version 7.0.8 of Insight Remote Support from Insight RSA versions 5.6 and later. These versions of Insight Remote Support will upgrade without any user interaction, but older versions of Insight Remote Support will require you to first upgrade to the most recent version before upgrading to version 7.0.8. Users of HP SIM can also upgrade to Insight Remote Support 7.0.8, but will need to ensure that they first upgrade HP SIM to version 7.
Upgrade Guide Chapter 3: Upgrading Insight Remote Support Advanced Functionality Details Monitored environment size Mission Critical Service Delivery (Insight RSA only) l Capabilities to deliver mission critical services such as: l l Products that will not be supported by any 7.
Upgrade Guide Chapter 3: Upgrading Insight Remote Support Advanced IF Insight RS Version is... AND your HP SIM version is... Prior to 5.60 Not relevant THEN... Upgrade to the latest version of Insight RSA before upgrading to 7.0.8. See "Upgrading Insight RSA Versions Prior to 5.6" on the next page. Administrative Rights in HP SIM For the upgrade to properly separate Insight RSA 5.x from HP SIM, the user must also have administrative rights in HP SIM.
Upgrade Guide Chapter 3: Upgrading Insight Remote Support Advanced Upgrading Insight RSA Versions 5.6 and Later Important: HP strongly recommends that you install Insight RS as an administrative user. To upgrade from Insight RSA versions prior to 5.6 and later, complete the following steps: Note: If you are using HP SIM with Insight Remote Support, make sure that HP SIM 7.1, 7.2 or 7.3 is installed or upgraded before upgrading to Insight Remote Support 7.0.8. 1. If using HP SIM, make sure version 7.1, 7.
Chapter 4 Upgrading Insight Remote Support Standard HP Insight Remote Support 7.0.5 software replaces all versions of Insight Remote Support Standard. This new technology leverages the benefits and product coverage from HP Insight Remote Support Standard but with a new and improved architecture.
Upgrade Guide Chapter 4: Upgrading Insight Remote Support Standard Table 4.1 Insight Remote Support Standard Upgrade Scenarios IF Insight RS Version is... THEN... 5.60 or later Directly upgrade to 7.0.8. See "Upgrading Insight RSS Versions 5.6 and Later" below. Prior to 5.60 Upgrade to 7.0.8 is not supported. See "Upgrading Insight RSS Versions Prior to 5.6" below. Upgrading Insight RSS Versions 5.6 and Later Important: HP strongly recommends that you install Insight RS as an administrative user.
Upgrade Guide Chapter 4: Upgrading Insight Remote Support Standard Important: HP strongly recommends that you install Insight RS as an administrative user. To upgrade from Insight RSS versions prior to 5.6, complete the following steps: 1. Uninstall Insight RSS: a. Select the uninstall script at Start → All Programs → Hewlett-Packard → Remote Support Software Manager → Uninstall Remote Support Software Manager. b. When prompted, select Yes to remove both RSSWM and Insight RSS.
Chapter 5 Rolling Back the Upgrade from 7.x to 5.x If you decide you want to go back to your previous 5.x version of Insight RS, you can roll back your upgrade to the 5.x version you used before the upgrade. Important: Rolling back to version 5.x does not roll back any data that was added to 7.0.8. The rollback will start 5.x in the state it was in when you performed the upgrade. To roll back to version 5.x of Insight RS, complete the following steps: 1.
