7.0.8 Insight Remote Support Security White Paper

31
GLOSSARY
Terms
API
Application Programming Interface
DCOM
Distributed Component Object Module
EDW
Enterprise Data Warehouse
ELMC
Event Log Monitoring Collector
ESP
Encapsulating Security Payload
GDID
Global Support Identifier
GUI
Graphical User Interface (same as UI)
HTTP
Hyper Text Transfer Protocol
HTTPS
Hyper Text Transfer Protocol Secure
IKEv2
Internet Key Exchange version 2
IP
Internet Protocol
IPSEC
Internet Protocol Security
LAN
Local Area Network
OSCP
Online Certificate Status Protocol
RDA
Remote Device Access
RDC
Remote Data Collection
RDM
Remote Device Management
RIBCL
Remote Insight Board Control Language
RS
Remote Support
RSDB
Remote Support Database
SADB
Support Automation Database
SLA
Service Level Agreement
SNMPv1
Simple Network Management Protocol Version 1
SNMPv2
Simple Network Management Protocol Version 2
SNMPv3
Simple Network Management Protocol Version 3
SSL
Secure Sockets Layer
TCP
Transmission Control Protocol
TLS
Transport Layer Security
UDP
Unified Datagram Protocol
UI
User Interface
WEBM
Web-Based Enterprise Management
WMI
Windows Measurement Instrumentation