7.0.8 Insight Remote Support Security White Paper

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IPSec VPN
With IPSec VPN, HP establishes an IPSec VPN with a customer-managed VPN device. HP’s RDA VPN routers are
successfully inter-operating with ProCurve, Cisco IOS, Cisco PIX, Check Point, Juniper, Linux and other IPSec VPN-capable
devices at customer sites. IPSec VPN connections can be configured according to a customer’s unique configuration
requirements. With the IPSec VPN remote access option, the customer’s network administrators are responsible for
configuring and maintaining the IPSec configuration on their end of this B2B connection. HP is responsible for
maintaining the HP side configuration. HP Support specialists can assist with troubleshooting any connection issues with
this solution.
Connectivity Method for Integrated Service Digital Network (ISDN)
In some countries, HP offers the option of ISDN connectivity. As with VPN solutions, SSH port-forwarding is used over
ISDN to provide secure remote access.
CustomerHP
Customer target
systems or devices
Customer Access
Server
Public Telephone
Network
HP Support
Specialist
Tunneled application traffic to target system Application specific – inbound
Raw application traffic to target system Application specific – inbound
SSH tunnel from HP to CAS TCP/22 (SSH) – inbound
ISDN Connection Integrated Services Digital Network (ISDN)
Customer
Firewall
HP
Firewall
Support
Specialist
Workstation
Remote Access
Connection System
ISDN Routing
device
ISDN routing
device
Figure 11: ISDN
Attended RDA via Virtual Support Room
Virtual Support Room (VSR) is a lightweight, web-hosted meeting place that enables HP support specialists to connect to
a customer enterprise covered under warranty or contractual agreement. Attended RDA is an ad-hoc connection method
that can be used without any complex configuration or hardware setup.
VSR is based on HP Virtual Rooms and offers web collaboration functionality such as desktop sharing, file transfer, and
desktop control. Like a real private meeting room securely locked with doors, the HP Virtual Support Room is a secure
private protected online meeting place for two or more meeting participants.
The VSR meeting session involves two or more users virtually meeting in a Virtual Support Room and sharing a desktop
for collaboration purposes. The collaboration session is initiated by the HP support specialist.