7.0.8 Insight Remote Support Security White Paper

2
HP Support Center 19
HP Passport 19
Remote Device Access (RDA) 20
Ad Hoc 20
Entitled 20
Service Value 20
Authentication 21
Access Control Overview 21
Secure Communications 21
Remote Device Access Using SSH 21
Customer Access System (CAS) 21
Customer-owned CAS 21
Virtual CAS 22
HP Instant Customer Access Server
(iCAS) 22
RDA Access Controls 24
Access Controls at HP 24
Access Controls Onsite 25
Connectivity Method: SSH-Direct –
Secure Shell over Internet 25
Connectivity Methods for VPN
Solutions 26
IPSec VPN 28
Connectivity Method for Integrated
Service Digital Network (ISDN) 28
Attended RDA via Virtual Support
Room 28
Data Privacy 29
Outbound Security 30
Inbound Security 30
Security Auditing 30
GLOSSARY 31
Terms 31
Appendix A: Summary of Network Ports
for Standard Operating System
Connectivity 32
A.1 Standard Operating System
Network Ports 32
Appendix B: Summary of Network Ports
for Servers 33
B.1 Hosting Device 33
B.2 HP-UX Monitored Systems 33