7.0.8 Insight Remote Support Security White Paper

HP Insight Online

HP Support Center

HP Insight Online is a new capability with Insight Remote Support version 7.0. It is a cloud-based IT Management and

support solution. HP Insight Online lets you provision, monitor, and remotely support devices in your enterprise from a

single online portal. Data collected from your devices can be viewed online using HP Support Center. HP Insight Online

allows customers (and optionally, HP Authorized Resellers and Authorized Support Providers) with Insight Remote

Support version 7.0 or later to monitor the status and support details of devices in their enterprise. Enabling HP Insight

Online can be done from the onsite Insight Remote Support Setup Wizard by checking the Optional Settings box “View

your IT environment data via HP Insight Online” on the Register Hosting Device page and entering your HP Passport user

account information. Insight RS Administrators can also enable or disable HP Insight Online by selecting “Administrator

Settings” from the drop-down menu and clicking on the “settings” tab. To enable HP Insight Online, check the box “View

Data in HP Support Center”. To disable HP Insight Online, uncheck the box. This will prevent further device configuration

data from being sent to HP. Administrators can verify access to HP Support Center from the Insight RS Console by

entering their HP Passport Username and Password in the setup wizard or on the Administrator Settings tab. The HP

Passport username is retained in the Insight RS Console settings; however the HP Passport password is passed to HP

Passport for authentication only and is not retained in the Insight RS Console.

HP Passport

Access authentication for HP Insight Online is managed by HP Passport.

HP Passport maintains access information for most HP online applications, HP Passport stores basic personal

information (e.g., user id, password, name, e-mail address, country, and language preferences) in an encrypted

database. This information is managed according to HP’s strict privacy policies. These policies have been reviewed by

TRUSTe and have received the “TRUSTed Web Privacy - Cloud Certification”.