7.0.8 Insight Remote Support Release Notes

HP Insight Remote Support 7.0.8 Release Notes

Overview

This document is the Release Notes for the HP Insight Remote Support 7.0.8 software, which is a remote support solution

that is scalable to meet your needs and all of the capabilities and product coverage found in HP Insight Remote Support

Standard. See Appendix A for more details.

HP Insight Remote Support 7.0.8 supports HP servers, storage, and networking as well as printing devices, providing you

with many features and benefits, including:

 Automatically discovers and checks devices on your network to be monitored ahead of the installation

 Installed on your Windows Hosting Device or VMware Guest and easily configured to monitor your complete

environment

 Quicker and easier to install than any of the previous versions of HP Insight Remote Support

 Scalable to support up to 2,500 devices

 24x7 real-time hardware event monitoring and secure Internet event submission help you identify and prevent

potentially critical problems for your environment

 Automatic service request submission saves time monitoring and reporting issues

 Intelligent analysis of issues provides faster restoration of your monitored devices to operational status

 Collection of configuration information from your devices to help HP resolve problems more quickly and accurately.

Note, no business information is collected and the data is managed according to the HP Data Privacy policy

 HP or your Authorized Channel Partner can propose recommendations that may improve your environment if you give

us specific permission to do so

 Optional, integration into HP Systems Insight Manager and HP Insight Online is available

 Retains all configurations during upgrade for existing Insight RS customers (see Appendix A for details)

Insight RS checks every device’s warranty and contract to make sure it has a valid HP warranty, CarePack or contract. If a

device has no HP warranty or contract, the monitoring health indicator in the Insight RS Console will be red. If this is red,

then no service events will be analyzed or sent to HP.

For customers, who have purchased an HP-UX Mission Critical Partnership or Proactive 24 contract from HP, who are

monitoring NonStop or XP equipment, or require integration with SAP Solution Manager or HP Operations Manager, then

they should install the HP Insight Remote Support Advanced software, not this product. HP Insight Remote Support

Advanced will continue to work with HP Systems Insight Manager (HP SIM) and the features will be included in future version

of HP Insight Remote Support via an automatic upgrade.

See Appendix A for information on HP Insight Remote Support Advanced future upgrade. For more details, please see