7.0.8 Insight Remote Support Release Notes

HP Insight Remote Support 7.0.8 Release Notes
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HP Authorized Channel Partner default settings may not be retained
The default HP Authorized Channel Partner Provider ID, if entered in the Hosting Device Setup Wizard, may not be retained in
this version. When the installation is completed, please check in the Main Menu, select Company Information -> Channel
Partner tab and re-set the information if it has not been retained. For details, please see the HP Insight Remote Support
Installation and Configuration Guide at www.hp.com/go/insightremotesupport/docs.
How to unregister a Gen8 server from Insight RS
If you wish to no longer temporarily monitor your HP ProLiant Gen8 server, you should clear the Enabled check box from the
Device Summary tab within the Devices section of the HP Insight RS Console. If you wish to no longer permanently monitor
your HP ProLiant Gen8 server, you should delete the device from the Insight RS Console by selecting the device from the
Device Summary view and then choose the Delete Device button from the Device tab.
Unregistering your server directly from the iL04 will also stop monitoring and collections but it will not be reflected correctly
in the Insight RS Console and hence is not recommended.
Service events display an incorrect timestamp in the Insight RS Console
When viewing events and collections in the HP Insight Remote Support Console using a web browser, then any time
displayed will convert to the time zone set in that browser. This is to ensure that the user can see the event timing using
their local time zone. If there are discrepancies between the event time and the event processed time, then you should
check the time and time zone setting on the monitored device. If this is being set externally from a time server or via DHCP,
please ensure that these are correctly connected and set to the appropriate time. Note, even if this issue is seen, it will not
affect the efficient delivery of service by HP or an HP Authorized Service Partner as the Hosting Device time is used as a
reference for service delivery.
A device appears without a discovery taking place
If a customer configures an SNMP diagnostic agent on a monitored device with the trap destination set to the Insight RS
Hosting Device, it is assumed that the intention is to have this device monitored. Hence, if this device sends an SNMP trap to
the Hosting Device, it will automatically initiate a discovery.
Note, that default credentials are applied and you should check to make sure that event monitoring and configuration
collections are working correctly for this device.
Another way that a device can be discovered without Hosting Device initiation is, if a customer registers a HP ProLiant Gen8
for remote monitoring through its iL0 4 registration process.
Duplicate records created in Insight Online when the same device is discovered twice
Two records can be created in HP Insight Online for a device in the following scenarios:
Scenario 1: A device is partially discovered by Insight RS, detecting OS and network information, but no serial number or
product number information. When discovered again, full information is discovered.
Scenario 2: A device has SNMP trap forwarding set to the Hosting Device and the device was not discovered by Insight RS
prior to receiving the event.
Unexpected device discovery
A larger group of devices can be discovered in the following situations:
When discovery settings are setup, a larger range of devices specified than expected.
When Insight RS 7.0.8 is installed on a server that uses the same IP address as the previous server Insight RS was
installed on. This happens when monitored devices in the IT environment still have the SNMP trap destination or
WMI/WBEM subscription in place that sends events to that IP address. When these events are sent, this will trigger a
discovery and that device will appear in the Insight RS Console.
Suggested action:
Duplicate records cannot be removed at this time.
Suggested action:
Delete or disable the devices that you don’t want Insight RS to monitor.