7.0.8 Insight Remote Support Release Notes

HP Insight Remote Support 7.0.8 Release Notes

HP Insight Online Integration

HP Insight Online is an addition to the HP Support Center portal for one stop, secure access to product and HP support

information personalized to your IT environment. It is available at no additional cost as part of your warranty, HP Care Pack

Service, or contractual support agreement with HP.

You can configure automatic integration into the HP Insight Online portal when installing HP Insight Remote Support or

subsequently, by entering your HP Passport ID and password. On login into HP Support Center, within the My IT Environment

view, you will automatically see all devices that are registered with HP Insight Remote Support 7.x.

If all HP Insight Remote Support registered devices do not appear automatically in HP Insight Online, it may be possible that

the device was already registered to another person in your company. To see this device in your view, you need them to

share or transfer ownership to yourself. For details and prerequisites, please see the Getting Started with HP Insight Online

Guide at www.hp.com/go/insightremotesupport/docs for details.

Product support

It is always advisable that you read the HP Insight Remote Support Quick Installation Guide before installation. This

document is designed to help and guide you through a successful installation and configuration. However, if you need

further support for HP Insight Remote Support then this is available through your HP’s local Response Centers. Please refer

to www.hp.com/go/rstechsupport, where you will find a wealth of information on HP Insight Remote Support. This includes

access to FAQ’s, peer to peer forums, and the contact details of HP Support.

HP Insight Remote Support supported versions

The support policy is to support the current and previous major versions of the HP Insight Remote Support solution and its

software components. To this end, HP strongly advises that customers always upgrade to the latest HP Insight Remote

Support version and its components when made available through the embedded software update capability.

Issues and suggested actions

Microsoft Internet Explorer window may hang or display black screen

When using the 64-bit version of Internet Explorer 8.x, rapid selections of the main menu drop-down list can cause the user

interface to hang and display a black screen. If you encounter this behavior, HP recommends using the 32-bit version of

Internet Explorer 8.x or using Internet Explorer 9.x.

HP ProLiant Gen8 servers are displayed by their serial number

The HP ProLiant Gen8 server device name may be displayed as a serial number (indicated by an S/N prefix) in the Insight

Remote Support Console in the System Name column. This will happen if remote support for the server is enabled while the

server’s operating system is not running or the Agentless Management Service (AMS) is not installed and enabled. To

enable the IP address to be displayed instead of the serial number, the following steps can be taken:

 Before registering for Insight Remote Support via the iLO 4, or before initiating the discovery of the HP ProLiant Gen8

server’s iLO 4 from the Insight RS console:

 Ensure that the minimum supported firmware version (1.10 or later) is installed to register Insight RS through the

iLO 4

 Ensure that the Agentless Management Service (AMS) is enabled, and the operating system is running

 Ensure that the Remote Insight Board Common Language Protocol (RIBCL) credentials for the server are entered in

the Insight Remote Support Console

 If you have already successfully registered or discovered the HP ProLiant Gen8 server in Insight RS:

 Ensure that the Agentless Management Service (AMS) is enabled, and the operating system is running

 Ensure that the Remote Insight Board Common Language Protocol (RIBCL) credentials for the server are entered in

the Insight Remote Support Console

 Click on the serial number in the System Name column and then choose Discover Device. The re-discovery of the device

will result in the IP address being displayed.