7.0.8 Insight Remote Support Release Notes

HP Insight Remote Support 7.0.8 Release Notes
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Access Requirements
You must have administrative rights to Microsoft Windows on the Hosting Device. HP requires using the same Windows
account on the Hosting Device to install and configure Insight Remote Support.
Important
Due to enhanced security features in Windows 2008 and later, HP recommends that you run the installation as user
administrator or as a user in the Administrators group.
Compatibility with other applications
The HP Insight Remote Support software is compatible with the following applications, being installed on the same Hosting
Device:
 HP Systems Insight Manager (HP SIM) 7.1, 7.2 or 7.3
HP SIM and Insight RS support different versions of the Microsoft Windows operating system. If you intend to synchronize
Insight RS with HP SIM, make sure the Hosting Device operating system is supported by both HP SIM and Insight RS. For HP
SIM operating system support, see the HP Insight Management Support Matrix at
www.hp.com/go/insightmanagement/docs.
For more details on the integration with Systems Insight Manager, please see the Management Platform Integration section
below.
Supported Web browsers
 Microsoft Internet Explorer, versions 8.x, 9.x and 10.x
Note
If you are using IE 8.x, during Insight RS installation, the prerequisite check will stop with a warning that you are not using a
supported browser. Click the Confirm to continue check box, and continue with the installation.
 Mozilla Firefox, versions 17.x and 18.x
 Google Chrome, version 18.x
HP Server requirements and recommendations
The following products are supported by HP Insight Remote Support 7.0.8 for monitoring and configuration collections.
Please see the table in Appendix B for the appropriate providers to be installed and configured by hardware and operating
system version.
HP ProLiant Servers
The following HP ProLiant servers and their attached devices including Modular Smart Arrays (MSA) are supported when HP
Insight Management (IM) Agents revision 7.1 or higher or HP Insight Management WBEM Providers revision 2.3.0.0 or higher
are installed on these servers. It is strongly recommended that you upgrade to the latest Insight IM Agent and WBEM
Provider versions as some models are only supported with a later version.
Note
Not all ProLiant models are supported by the WBEM (WMI) providers. Refer to the provider supported product list to
determine whether your model is supported; if it is not, use SNMP. The Service Pack for ProLiant (SPP) is a software bundle
that includes drivers, utilities, and management agents for ProLiant device(s). The most current version is also available at:
www.hp.com/go/spp/download. See the SPP Server Support Guide at www.hp.com/go/spp/documentation for specific
server and management agent support.
The following HP ProLiant servers are supported with HP SNMP Agent or HP WBEM Provider support (See the Important
note below):
 HP ProLiant BL Server Blades (p-class, c-class) including
 HP ProLiant BL685c G7 servers
 HP ProLiant DL 100, 300, 500, 700 and 900 Series Servers including
 HP ProLiant DL580s G7 servers
 HP ProLiant DL585 G7 servers
 HP ProLiant ML 100, 300 and 500 Series Servers
 HP ProLiant SL Scalable Systems including