7.0.8 Insight Remote Support Release Notes

HP Insight Remote Support 7.0.8 Release Notes
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Installation directory
HP Insight Remote Support 7.0.8 can be installed in a location other than the default directory (C: \ drive). This includes the
default location for program files, configuration files, database files, and log files.
Note
Installation directories must be seen by Microsoft Windows as local drives and not network drives. Insight RS cannot be
executed from a single shared disk by multiple computers.
Multi-byte character input is fully supported within the HP Insight Remote Support 7.0.8 software.
If you encounter any problems during installation, view the
C:\ProgramData\HP\RS\LOG\rsinstall.log
file. This is the default file location, and it will be different if you chose a different log file location during installation.
Note
The C:\ProgramData folder is a hidden folder, so you may need to set your folder options to show hidden folders.
Connectivity prerequisites
Please ensure that the correct firewall openings are configured to allow communication with HP. Insight Remote Support
communicates over HTTPS/443 to submit incidents to and retrieve entitlement information from HP Support. HP strongly
recommends configuring only the alias, see Table 4 below.
Table 4. Required Firewall Setting
Alias
Protocol
Description
Firewall
Setting
services.isee.hp.com
HTTPS
Used by the HP Insight Remote Support software to submit incidents
to and retrieve contract and warranty information from the HP data
center
If your company policies require IP addresses, please see the HP Insight Remote Support Security White Paper at
www.hp.com/go/insightremotesupport/docs for details.
You must open port 7906 on the Hosting Device to access the Insight Remote Support components on the Hosting Device
from other systems inside of the same network. Also make sure that Windows firewall allows the connection to port 7906.
Important
IPv4 networking protocol is the only supported version. Currently, IPv6 is not supported and needs to be disabled on the
Hosting Device.
The Hosting Device requires a static IP address. Dynamic IP addresses are not supported.
Hosting Device prerequisites
The HP Insight Remote Support software requires that the Hosting Device is an HP ProLiant Microsoft Windows based
system, to allow the monitoring of itself, since this device is critical for the management and monitoring of your whole IT
infrastructure. The Hosting Device can also be installed in a Windows Virtual Machine running on a VMware ESX or ESXi
operating environment.
In addition, the Hosting Device needs to monitor itself for potential problems. This requires the installation and configuration
of the appropriate HP Insight Management Agents or HP Insight Management WBEM Provider. Refer to the ProLiant servers
section for more details.
Although it is not mandatory, HP strongly recommends that the HP Insight Remote Support Hosting Device is covered by a
valid warranty or HP support contract obligation. The Hosting Device is a critical component of this solution so keeping it in a
healthy condition is of prime importance to ensure effective monitoring.
Operating system and hardware model support are specific to the Hosting Device as follows.28B
Supported Hosting Device hardware
HP Insight Remote support is supported only on HP ProLiant servers:
 Any HP ProLiant G4 or above (x86 system) with Insight Management Agent or WBEM Provider support