7.0.8 Insight Remote Support Release Notes

HP Insight Remote Support 7.0.8 Release Notes
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Product architecture
HP Insight Remote Support leverages a distributed architecture that is divided into two types of systems: Hosting Device and
Monitored Device.
 Hosting Device: This is a Windows ProLiant server or Windows VMware Guest that hosts the HP Insight Remote Support
application and initiates all central remote support operations. This includes the collection of events and configuration
information from the monitored devices, and transmission of this information securely to HP for fast and effective
problem resolution.
 Monitored Device: These are the supported hardware devices that are monitored for hardware events and from which
configuration information is collected. The events and collections are gathered by the Insight Remote Support
application on the Hosting Device and then securely transferred to HP. Response from HP or your preferred HP
Authorized Channel Partner will be delivered in line with the warranty, HP Care Pack Service or contractual support
agreement purchased for the device reporting a failure.
Installation process and prerequisites
Installation management and software version control
The latest HP Insight Remote Support software is always available for download from HP Software Depot. All subsequent
updates will continue to be managed as you have defined during installation, but can be altered through the Administrator
Settings  Version Control page. HP always recommends installing the latest software available by enabling the
Automatically Download and Install option from the Automatic Update Level drop-down list to benefit from the latest
features and product support.
Content Level Updates
HP Insight Remote Support 7.0.8 includes a feature to be able to introduce new product support and new intelligent analysis
rules on a regular basis. These automatic updates, where just these capabilities are updated, are known as Content Level
Updates and are made available through the Administrator Settings  Version Control page.
Content Level Updates (CLUs) are provided as additional content to a current release and are always incorporated into the
next major release. If available, Content Level Updates are automatically applied to a new installation of a release and when
two or several subsequent CLUs are made available, the latest version will automatically include any of the previous Content
Level Updates.
Application Patch
Known issues are addressed with an Application Patch to a current release when required via the embedded software
management capability. These updates are also incorporated into the next major release of HP Insight Remote Support.
Manual Version Control
Insight Remote Support 7.0.8 or later offers optional manual version control. This is applicable for customers, who have
very specific requirements for controlling the source of any software in a production environment, it is possible to download
and store a particular version of HP Insight Remote Support and disable the automatic software updates.
Important
HP strongly recommends that manual version control is not enabled for any customer who does not have a legal or strong
audit requirement to do so, since updates enable HP to automatically supply new software components that contain new
product support, improved capabilities and fixes for any known issues including security. Also, software updates to these
systems will require a re-installation of a new Software Depot image of all the components (configuration details are
retained) rather than just accepting the new software made available through the embedded software management
capabilities.
Only major versions of HP Insight Remote Support are made available for download and install from HP Software Depot.
The intermediate updates that address known issues (Application Patch) and that add new device coverage (Content Level
Updates) are only made available via the embedded software management capability. These are included in the next major
version for those wishing to do manual version control.