HP Insight Remote Support Release Notes Software Version: 7.0.8 - Content Level Update 7.0.8.1 Contents Legal notices .................................................................................................................................................................................. 4 Document Revision History ......................................................................................................................................................... 4 About this document ..........
HP Insight Remote Support 7.0.8 Release Notes HP Server requirements and recommendations .................................................................................................................. 17 HP ProLiant Servers................................................................................................................................................................ 17 Microsoft Windows support ...............................................................................................
HP Insight Remote Support 7.0.8 Release Notes Management Platform Integration ......................................................................................................................................... 44 HP Systems Insight Manager ................................................................................................................................................ 44 HP SNMP Service Event Adapter .......................................................................................
HP Insight Remote Support 7.0.8 Release Notes Legal notices The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. The information contained herein is subject to change without notice.
HP Insight Remote Support 7.0.8 Release Notes Table 1. Document Revision History Edition 4.4 4.3 Software version Publication date 7.0.8 7.0.8 October, 2013 October, 2013 4.2 7.0.8 September, 2013 4.1 7.0.8 August, 2013 4.0 7.0.
HP Insight Remote Support 7.0.8 Release Notes Ability to perform actions against multiple devices (device deletion, warranty & contract refresh, device disablement, etc.
HP Insight Remote Support 7.0.8 Release Notes VMware vSphere capability support Support is provided for the following VMware vSphere capabilities when the Hosting Device is installed in a VMware Windows virtual machine: – VMware vSphere vMotion when the Hosting Device is moved to another server in the same cluster – VMware vSphere Fault Tolerance to provide the hardware resilience of two servers running in parallel Web Browser support Integration Adapters Microsoft Internet Explorer, versions 9.
HP Insight Remote Support 7.0.8 Release Notes Content Level Update 7.0.8.1 The following products are only support when the software package Content Level Update 7.0.8.1 has been installed. See the Content Level Updates chapter below for details. Table 4. New product support introduced with Content Level Update 7.0.8.
HP Insight Remote Support 7.0.8 Release Notes Overview This document is the Release Notes for the HP Insight Remote Support 7.0.8 software, which is a remote support solution that is scalable to meet your needs and all of the capabilities and product coverage found in HP Insight Remote Support Standard. See Appendix A for more details. HP Insight Remote Support 7.0.
HP Insight Remote Support 7.0.8 Release Notes Product architecture HP Insight Remote Support leverages a distributed architecture that is divided into two types of systems: Hosting Device and Monitored Device. Hosting Device: This is a Windows ProLiant server or Windows VMware Guest that hosts the HP Insight Remote Support application and initiates all central remote support operations.
HP Insight Remote Support 7.0.8 Release Notes Installation directory HP Insight Remote Support 7.0.8 can be installed in a location other than the default directory (C: \ drive). This includes the default location for program files, configuration files, database files, and log files. Note Installation directories must be seen by Microsoft Windows as local drives and not network drives. Insight RS cannot be executed from a single shared disk by multiple computers.
HP Insight Remote Support 7.0.8 Release Notes Any HP ProLiant G4 or above (x64 system) with Insight Management Agent or WBEM Provider support Refer to the ProLiant server section below for more details of Insight Management Agent or WBEM Provider support. Note ProLiant 100 Series servers, with the exception of the ProLiant G6 1x0 Series servers, are not supported as a Hosting Device to host HP Insight Remote Support since they do not offer a diagnostic monitor agent to monitor themselves.
HP Insight Remote Support 7.0.8 Release Notes Number of Monitored Devices supported This solution has been optimized to support up to 2,500 monitored devices per Hosting Device. If you need to manage more devices then HP strongly recommends that you leverage multiple Insight Remote Support installations, either on multiple physical servers or installed on its own VMware virtual machine. Normally, each physical device counts as one when calculating the overall maximum device number, e.g.
HP Insight Remote Support 7.0.8 Release Notes Table 6.
HP Insight Remote Support 7.0.8 Release Notes Table 6.
HP Insight Remote Support 7.0.8 Release Notes Important Microsoft Windows Server 2012 Essentials, Windows Server 2012 Foundation, Microsoft Windows 2000, Windows 2003, Windows XP, Windows Vista, Windows 7 and Windows 8 operating systems are not supported as operating systems for the Hosting Device. Installing or upgrading Insight Remote Support on a Microsoft Windows server configured as a domain controller is not supported.
HP Insight Remote Support 7.0.8 Release Notes Access Requirements You must have administrative rights to Microsoft Windows on the Hosting Device. HP requires using the same Windows account on the Hosting Device to install and configure Insight Remote Support. Important Due to enhanced security features in Windows 2008 and later, HP recommends that you run the installation as user administrator or as a user in the Administrators group.
HP Insight Remote Support 7.0.8 Release Notes HP ProLiant SL335 G7 servers HP ProLiant SL4545 G7 servers HP ProLiant 1000-series Multi Node Servers HP ProLiant Workstation Blades including HP ProLiant WS460c G6 Workstation Blades Important HP only provides limited remote support for customers using HP ProLiant servers prior to generation 4. As with standard support, HP Insight Remote Support version 7.
HP Insight Remote Support 7.0.8 Release Notes Microsoft Windows Server 2012 Datacenter Edition Microsoft Windows Storage Server 2012 Important Support for Windows 2008, Windows 2008 R2 and Windows 2012 is limited to the full server version only and is not available for the core version as much of the required functionality is unavailable for these versions. Linux support A compatibility support matrix for Linux operating systems on HP ProLiant servers can be found at http://h18004.www1.hp.
HP Insight Remote Support 7.0.8 Release Notes HP ProLiant Gen8 Servers The following HP ProLiant Gen8 servers are supported with this release: Table 7.
HP Insight Remote Support 7.0.8 Release Notes Important When setting up the iLO 4, it is important to set the time zone. If the time zone is not set, events sent to Insight Remote Support are displayed with a GMT offset. In iLO 4, browse to Administration Network SNTP Settings to set the correct time zone. 3. Install the appropriate diagnostic agents and then discover the HP ProLiant Gen8 itself (not the iLO 4) from the Insight Remote Support Console.
HP Insight Remote Support 7.0.8 Release Notes Note The Canonical Ubuntu operating system is supported for HP ProLiant Gen8 servers when using the iLO4 connectivity with or without the appropriate Agentless Management Service (AMS) installed. For a detailed list of supported Canonical Ubuntu operating system versions, see http://h18004.www1.hp.com/products/servers/linux/hplinuxcert-canonical.html.
HP Insight Remote Support 7.0.8 Release Notes HP Integrity BL890c i2 Blade servers (HP-UX 11i v3, OpenVMS 8.
HP Insight Remote Support 7.0.8 Release Notes Also ensure that you have the Event Log Monitoring Collector (ELMC) installed on the monitored device as this is required for event monitoring in addition to the agents or providers. Copy the appropriate (IA64 or x86/x86) ELMC client from the Insight Remote Support download folder %HP_RS_DATA%\ELMC on the Hosting Device. This folder defaults to C:\ProgramData\HP\RS\DATA\ELMC.
HP Insight Remote Support 7.0.8 Release Notes Table 8. Required software components for HP-UX 11i v2 (continued) Version required Operating System Patch Requirements BUNDLE11i patch bundle B.11.23.0409.3 (September, 2004) In addition, the following patches are required: Notes These six additional patches for HP-UX 11i v2 are not part of the Bundle11i and must be installed in addition to it. PHKL_36288 – 11.
HP Insight Remote Support 7.0.8 Release Notes Table 9. Required software components for HP-UX 11i v3 (continued) Version required Notes OpenSSL Secure Network Communications Protocol A.00.09.07e.013 or later Online Diagnostics: Diagnostic and Support Tools for HP-UX, including STM version A.49.10 or later and EMS version A.04.20 or later B.11.31.01.
HP Insight Remote Support 7.0.8 Release Notes 1. Onboard Administrator (OA) firmware level 3.60 or above (recommended) Register with an Insight Remote Support 7.0.8 Hosting Device through the Onboard Administrator (OA) to send service events to the Hosting Device for both the primary and standby OA Note If using OA firmware versions 3.55 or 3.56 HP recommends you upgrade to version 3.60. 2. Onboard Administrator (OA) firmware level prior to 3.
HP Insight Remote Support 7.0.8 Release Notes However, if there are issues with the operation of the remote monitoring features of HP Insight Remote Support version 7.x for these specific products, including the remote discovery or the reporting of failure events to HP, then HP will resolve such issues in a commercially reasonable manner but without guarantee of an immediate response or a resolution. If a failure event is successfully received at HP, it is managed according to the support level agreement.
HP Insight Remote Support 7.0.8 Release Notes Important For all P6000/EVA devices the minimum requirement is HP P6000 Command View 9.4 or higher. For specific requirements concerning HP P6000 Command View, see the HP P6000 Enterprise Virtual Array Compatibility Reference document, available from the HP Business Support Center web site at http://www.hp.com/support/manuals: 1. 2. 3.
HP Insight Remote Support 7.0.8 Release Notes Table 13.
HP Insight Remote Support 7.0.8 Release Notes P2000 G3 series (with T230, T240 or T250 firmware) HP MSA 2040 SAN Storage1 HP MSA 2040 SAS Storage1 Important MSA2xxx devices (2012fc, 2212fc, 2012i and 2012sa) do not support configuration collections, except when the MSA2xxx is part of a SAN collection. HP StoreAll Storage (formerly HP IBRIX Storage) SNMP needs to be configured and enabled on the File Serving Nodes to send hardware events to the Hosting Device.
HP Insight Remote Support 7.0.
HP Insight Remote Support 7.0.8 Release Notes HP StoreEver Tape Libraries HP Insight Remote Support 7.0.8 supports HP StoreEver Tape Libraries that use HP Command View for Tape Libraries software version 3.1 or above. A copy of the software can be downloaded from www.hp.com/support/cvtl. Note Insight RS does not support standalone (non-library) tape drives. SNMP v1 needs to be configured and enabled for the monitored devices to be able to send events to the Hosting Device.
HP Insight Remote Support 7.0.8 Release Notes Table 14. Supported HP StoreOnce (D2D) Backup Systems (continued) Gen 2 single-node products (continued) Gen 3 single-node products Product name Note HP D2D2502i Backup System/S-Buy HP D2D2504i Backup System/S-Buy These backup systems require firmware version 2.1.03 or above.
HP Insight Remote Support 7.0.8 Release Notes Table 15.
HP Insight Remote Support 7.0.8 Release Notes Table 15.
HP Insight Remote Support 7.0.8 Release Notes Table 15.
HP Insight Remote Support 7.0.8 Release Notes HP ComWare-based Switches (formerly A-Series or H3C/3Com) HP ComWare-based (formerly known as A-Series or H3C/3Com) networking switches require SNMP for discovery and remote monitoring. Ensure that public community credentials are configured for these devices to communicate with the Hosting Device. For configuration collections, please ensure that either TELNET or SSH service is enabled. TELNET is enabled on HP ComWare-based Switches by default.
HP Insight Remote Support 7.0.8 Release Notes Table 16.
HP Insight Remote Support 7.0.8 Release Notes Table 16.
HP Insight Remote Support 7.0.8 Release Notes HANA Scale Out 1.1 Business Suite on HANA – 2TB and 4TB Virtual HANA (Single Node Large with Virtualization) HP CloudSystem Matrix HP Converged Systems for Virtualization CS300 for Virtualization HP E5000 Messaging Systems HP E5000 G1 HP E5000 G2 For more information about solution support and solution component support, see the HP Insight Remote Support Solution Support FAQ document at: http://h20564.www2.hp.
HP Insight Remote Support 7.0.8 Release Notes SNMPv1 needs to be configured on the UPS Management Module to send traps to the Hosting Device. For setup instructions, see the see the HP UPS Management Module User Guide located at www.hp.com/go/rackandpower. Recommended service actions and automated event submission to HP are provided for whole unit, battery, and ERM (Extended Runtime Module) failures. Note Configuration collections are not supported for HP Rack-Mountable and Tower UPS units.
HP Insight Remote Support 7.0.8 Release Notes Printer products Important Notice Remote Support for printers will be moving to another application and their support will be discontinued in the next major Insight Remote Support release. Insight Remote Support 7.0.5 or higher communicates with printers using SNMP (v1, v2 or v3) and Printer credentials. Both are pre-installed on supported printers. For setup instructions, see the HP Insight Remote Support Monitored Devices Configuration Guide at www.hp.
HP Insight Remote Support 7.0.8 Release Notes Table 17.
HP Insight Remote Support 7.0.8 Release Notes Important HP SIM and Insight RS support different versions of the Microsoft Windows operating system. If you intend to synchronize Insight RS with HP SIM, make sure the Hosting Device operating system is supported by both HP SIM and Insight RS. For HP SIM operating system support, see the HP Insight Management Support Matrix at http://www.hp.com/go/insightmanagement/docs.
HP Insight Remote Support 7.0.8 Release Notes HP Insight Online Integration HP Insight Online is an addition to the HP Support Center portal for one stop, secure access to product and HP support information personalized to your IT environment. It is available at no additional cost as part of your warranty, HP Care Pack Service, or contractual support agreement with HP.
HP Insight Remote Support 7.0.8 Release Notes HP Authorized Channel Partner default settings may not be retained The default HP Authorized Channel Partner Provider ID, if entered in the Hosting Device Setup Wizard, may not be retained in this version. When the installation is completed, please check in the Main Menu, select Company Information -> Channel Partner tab and re-set the information if it has not been retained.
HP Insight Remote Support 7.0.8 Release Notes Multiple location ID and partner configured In a small percentage of cases, HP can store more than one partner location ID for the same partner user in our backend system. In most cases, if you are a partner user, you can determine your partner location ID by logging in to the HP Global Partner portal. The location ID you see in the top left hand corner of the screen is your location ID.
HP Insight Remote Support 7.0.8 Release Notes Appendix A – Updating existing Insight RS installations HP Insight Remote Support 7.0.8 replaces all of the capabilities and product coverage found in HP Insight Remote Support Standard. Additionally, Insight RS 7.0.8 can also be used as an alternative to Insight Remote Support Advanced with the exceptions listed in Table 19 below.
HP Insight Remote Support 7.0.8 Release Notes Port adjustments needed TCP/IP port 7905 needs to be opened for Insight RS 7.x to communicate with monitored devices that use WBEM/WMI. Insight RSS and RSA use TCP/IP port 7906 to communicate from the monitored devices to the Hosting Device/Central Management Server. Insight RS 7.x now uses port 7906 for the Insight RS Console and when using the Onboard Administrator and HP ProLiant Gen8 iLO 4 embedded Insight Remote Support capabilities. Insight RS 7.
HP Insight Remote Support 7.0.8 Release Notes Appendix B – Required Protocols and Components Table 20 below describes what protocols and software components need to be installed and configured to enable remote monitoring, basic configuration collections or SAN configuration collections for the devices monitored by Insight Remote Support.
HP Insight Remote Support 7.0.8 Release Notes Basic Collections SAN Collections Monitoring Required protocols and components Discovery Table 20. Required Communication Protocols and Components for HP Insight Remote Support Services (continued) Notes HP Servers Citrix Xen Server on ProLiant Simple Network Management Protocol (SNMPv1, SNMPv2 or SNMPv3) See the “Configuring ProLiant Citrix Xen Servers” chapter in the Monitored Devices Configuration Guide.
HP Insight Remote Support 7.0.8 Release Notes Monitoring SAN Collections Discovery Required protocols and components Basic Collections Table 20. Required Communication Protocols and Components for HP Insight Remote Support Services (continued) Configuration collections are not supported, except when the OpenVMS server is part of a SAN collection. See the “Configuring OpenVMS Servers” chapter in the Monitored Devices Configuration Guide and the special note on support for this platform.
HP Insight Remote Support 7.0.8 Release Notes Monitoring Basic Collections SAN Collections Required protocols and components Discovery Table 20.
HP Insight Remote Support 7.0.8 Release Notes Simple Network Management Protocol Version 1 (SNMPv1) Web-Based Enterprise HP ESL (formerly Management (WBEM) Enterprise Systems Library) Telnet Notes Basic configuration collections are not supported for HP ESL G3 Tape libraries. Customer can choose to use either Telnet or SSH to gather SAN Configuration Collections for all types of HP ESL Tape libraries including G3.
HP Insight Remote Support 7.0.8 Release Notes Monitoring HP Rackmountable and Tower UPS Simple Network Management Protocol Version 1 (SNMPv1) HP Modular Cooling System Simple Network Management Protocol Version 1 (SNMPv1) Simple Network Management Protocol Version (SNMPv1, SNMPv2 or SNMPv3) SAN Collections Discovery Required protocols and components Basic Collections Table 20.
HP Insight Remote Support 7.0.8 Release Notes Appendix C – Event Log Monitoring Collector The Event Log Monitoring Collector (ELMC) provides error condition detection of the event log of specific monitored endpoint system and communicates these events to HP Insight Remote Support for analysis. The ELMC software is made available on the Hosting Device by downloading it from the Administrators Version Control page.
HP Insight Remote Support 7.0.8 Release Notes HP Insight Online Reporting Guide This guide describes the Reports tab on the HP Insight Online main page, enabled through HP Insight Remote Support. Use this guide as an introduction to the available reports and as a reference for your reporting needs. HP Insight Remote Support forum at http://h30499.www3.hp.com/t5/Insight-Remote-Support/ct-p/itrc-302 for discussions about HP Insight Remote Support.
