7.0.8 Insight Remote Support Quick Installation Guide

Fulfilling Pre-Installation System Requirements
2.2 FULFILL SOFTWARE REQUIREMENTS
Before installing Insight RS, complete the following software requirements:
Software Requirement Required/
Optional
Completed?
Make sure the Hosting Device is running a supported Microsoft Windows operating
system.
Required
Make sure a supported web browser is installed:
• Microsoft Internet Explorer 8.x, 9.x and 10.x
• Mozilla Firefox 17.x and 18.x
• Google Chrome 18.x
Required
Install Microsoft .Net 3.5 or later. Required
Before installing Insight RS perform a Windows update, and restart the system. Required
Make sure you have access to the local administrative account on the Hosting Device
using either a local or remote desktop console.
Required
Disable IPv6 on the Hosting Device. Insight RS only supports the IPv4 networking
protocol.
Required
Make sure your Hosting Device has a valid static IP address, and that it is connected
to your network.
Required
Configure communication from your web browser to Insight RS:
• Open port 7906 (HTTPS). This enables you to access the browser remotely.
This port should be opened inbound into the Hosting Device.
Required
Configure communication from the Hosting Device to HP:
• Open port 443 (HTTPS). This enables Insight RS to submit incidents to and
retrieve warranty and contract information from the HP Data Center.
• Set firewall rules to allow access to HP using the alias services.isee.hp.com.
All data sent to HP is through an HTTPS connection to this destination.
• Configure Domain Name System (DNS) on the Hosting Device. Hostname
resolution is required.
Required
Configure communication between the Hosting Device and your monitored devices:
• Open firewall settings between the Hosting Device and your monitored
devices.
• Install SNMP on the Hosting Device.
Required
Install and enable SNMP on the Hosting Device. Required
Install and configure the required software to monitor the Hosting Device with
Insight RS. Refer to the HP Insight Remote Support Monitored Devices Configuration
Guide for information about configuring your Hosting Device.
Required
HP Insight Remote Support: Quick Installation Guide Page 6 of 15