7.0.8 Insight Remote Support Quick Installation Guide

CONTENTS
LEGAL NOTICES .................................................................................................................................. 2
CONTENTS ......................................................................................................................................... 3
1 ABOUT HP INSIGHT REMOTE SUPPORT ...................................................................................... 4
1.1 HOW TO USE THIS GUIDE ........................................................................................... 4
1.2 INSTALLATION OVERVIEW ......................................................................................... 4
2 FULFILLING PRE-INSTALLATION SYSTEM REQUIREMENTS .......................................................... 5
2.1 FULFILL HARDWARE REQUIREMENTS ......................................................................... 5
2.2 FULFILL SOFTWARE REQUIREMENTS .......................................................................... 6
2.3 IDENTIFY REQUIRED INSIGHT RS CONFIGURATION INFORMATION.................................. 7
3 INSTALLING AND CONFIGURING INSIGHT REMOTE SUPPORT ....................................................... 8
3.1 DOWNLOAD AND INSTALL INSIGHT RS SOFTWARE ....................................................... 8
4 COMPLETING THE SETUP WIZARDS ............................................................................................ 9
4.1 CONFIGURE MONITORED DEVICES .............................................................................. 9
4.2 COMPLETE MONITORED DEVICE SETUP WIZARD .......................................................... 9
4.3 COMPLETE THE HOSTING DEVICE SETUP WIZARD ...................................................... 10
5 COMPLETING POST-INSTALLATION CONFIGURATION ............................................................... 11
5.1 INSTALL THE INSIGHT REMOTE SUPPORT CONTENT LEVEL UPDATE ............................ 11
5.2 VERIFY HOSTING DEVICE HEALTH ............................................................................. 11
5.3 VERIFY MONITORED DEVICE HEALTH ........................................................................ 11
5.4 ENABLE INTEGRATION ADAPTERS AND SETTINGS ...................................................... 12
5.5 CONFIGURE ADDITIONAL INFORMATION .................................................................... 13
5.6 MAINTAIN HOSTING DEVICE HEALTH ......................................................................... 13
5.7 MAINTAIN MONITORED DEVICE HEALTH .................................................................... 14
6 CONTACTING SUPPORT AND ACCESSING ADDITIONAL RESOURCES ............................................ 15
6.1 CONTACT SUPPORT................................................................................................. 15
6.2 ACCESS IMPORTANT RESOURCES ............................................................................. 15
6.3 SUBMIT DOCUMENTATION FEEDBACK ....................................................................... 15
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