7.0.8 Insight Remote Support Quick Installation Guide

Completing Post-Installation Configuration
5.5 CONFIGURE ADDITIONAL INFORMATION
To add additional settings to the default Insight RS configuration, complete the following tasks:
Task Required/
Optional
Completed?
Create device groups using the Device Groups menu. Optional
Configure additional protocol credentials on the Company Information → Named
Credentials tab.
Optional
Add additional contacts on the Company Information → Contacts tab.
If you purchased contracts that cover non-regular business hours, make sure the
Special instructions for support delivery field specifies that HP can contact you
outside of regular business hours.
Important: Type correct contact details for each device to resolve any hardware
failures quickly and effectively. Keep this information current.
Optional
Add additional sites on the Company Information → Sites tab.
Important: Type correct site location for each device to resolve any hardware
failures quickly and effectively. Keep this information current.
Optional
Add additional Channel Partners on the Company Information → Channel Partners
tab. The HP Authorized Service Partner and HP Authorized Reseller IDs typed in the
Hosting Device Setup Wizard during the initial Insight RS configuration are set as the
defaults and are associated with all newly discovered devices.
Optional
5.6 MAINTAIN HOSTING DEVICE HEALTH
To check the health of your Hosting Devices, complete the following tasks on a regular basis:
Task Required/
Optional
Completed?
Regularly check the Administrator Settings → Version Control tab for any pending
software updates.
Required
Regularly check the Hosting Device Health status at the top of each screen to make
sure the status is healthy.
Required
HP Insight Remote Support: Quick Installation Guide Page 13 of 15