7.0.8 Insight Remote Support Quick Installation Guide

Completing Post-Installation Configuration
The system enables basic configuration collections by default and sends the
collections to HP for enhanced information during troubleshooting or to receive
proactive recommendations. Verify a basic collection was sent as part of the device
discovery on the Collection Services Basic Collection Results tab.
Note: A success icon ( ) indicates a successful collection; an error icon ( )
indicates an error occurred. If no collections exist, click the Collection
Schedules tab, select an appropriate collection type (AHS or Server Basic) and
click Run Now.
After the collection completes, the page refreshes and displays the results.
HP does not collect information related to your business. HP manages data
according to the HP Data Privacy policy. For details on the collected configuration
information, see the HP Insight Remote Support Security White Paper.
Required
Send a test event from the monitored devices to check end-to-end connectivity to
HP. See the HP Insight Remote Support Monitored Devices Configuration Guide for
detailed steps.
Note: Not all devices have the ability to send a test event.
Required
5.4 ENABLE INTEGRATION ADAPTERS AND SETTINGS
To enable Integration Adapters and enable other settings, complete the following tasks:
Task Required/
Optional
Completed?
Configure Insight RS to interface with HP SIM through the included adapter to
forward Insight RS service events to HP SIM, or have discovered devices and their
credentials synchronized from HP SIM to Insight RS.
In the Insight RS Console, install the HP Systems Insight Manager (HP SIM) Adapter
from the Administrator Settings Version Control tab. After installation, enable and
configure the HP SIM Adapter on the Administrator Settings Integration Adapters
tab.
Note: A supported version of HP SIM must be installed first.
Optional
Enable the Email Adapter on the Administrator Settings Integration Adapters tab.
HP highly recommends you enable the Email Adapter and, at the minimum, select
the following notifications: Case Opened, Application Failure, Entitlement Expiration,
and Device Change.
Optional
Enable the SNMP Service Event Adapter on the Administrator Settings Integration
Adapters tab to forward service events from Insight RS to another management
application.
Optional
Grant operator-level access to any user authenticated by the operating system,
regardless of group membership on the Administrator Settings Settings tab.
Optional
HP Insight Remote Support: Quick Installation Guide Page 12 of 15