7.0.8 Insight Remote Support Quick Installation Guide

Completing Post-Installation Configuration
5 COMPLETING POST-INSTALLATION CONFIGURATION
After installing and configuring Insight RS and discovering your devices, you can complete the configuration of
any monitored devices that are not ready to be monitored. There are also several optional tasks you can perform.
5.1 INSTALL THE INSIGHT REMOTE SUPPORT CONTENT LEVEL UPDATE
For full details about updates in the Content Level Update, see the Insight Remote Support Release Notes.
To download and install the Insight Remote Support Content Level Update, complete the following tasks:
Task Required/
Optional
Completed?
In the Insight RS Console, install the Insight Remote Support Content Level Update
from the Administrator Settings → Version Control tab.
Optional
5.2 VERIFY HOSTING DEVICE HEALTH
To complete configuration for monitored devices after discovery, complete the following tasks:
Task Required/
Optional
Completed?
Regularly check the Hosting Device Health status at the top of each screen to make
sure the status is healthy.
Required
5.3 VERIFY MONITORED DEVICE HEALTH
To complete configuration for monitored devices after discovery, complete the following tasks:
Task Required/
Optional
Completed?
Make sure each monitored device is configured correctly by viewing the status of the
device on the Devices → Device Summary tab. A success icon ( ) indicates the
device is working properly.
Required
Make sure the system correctly detects the serial number and support details on the
Devices → Warranty & Contract tab. Details for most devices are automatically
detected during discovery. If a device’s details are missing or incorrect, navigate to
the device’s Device Details → Device tab and manually configure these details. To
update warranty information, type the Override Serial Number and Override Product
Number in the Hardware section. To update contract or HP Care Pack Service
information, type the Support Type and Support Identifier in the Warranty & Contract
section. Correct information is necessary for HP to deliver Remote Support services.
Required
HP Insight Remote Support: Quick Installation Guide Page 11 of 15