HP Insight Remote Support Quick Installation Guide Software Version: 7.0.
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CONTENTS LEGAL NOTICES .................................................................................................................................. 2 CONTENTS ......................................................................................................................................... 3 1 ABOUT HP INSIGHT REMOTE SUPPORT ...................................................................................... 4 1.1 HOW TO USE THIS GUIDE .........................................................
About HP Insight Remote Support 1 ABOUT HP INSIGHT REMOTE SUPPORT HP Insight Remote Support (RS) 7.0.8 software is a centralized and standalone remote monitoring solution that enables intelligent event diagnosis and automatic, secure submission of hardware event notifications to HP. Insight RS can be installed on a Microsoft® Windows® ProLiant server or VMware guest. HP Insight RS 7.0.8 supports HP servers, storage, network devices, and printers.
Fulfilling Pre-Installation System Requirements 2 FULFILLING PRE-INSTALLATION SYSTEM REQUIREMENTS 2.1 FULFILL HARDWARE REQUIREMENTS Before installing Insight RS, complete the following hardware requirements: Hardware Requirement A supported 32-bit or 64-bit Microsoft® Windows® ProLiant server with a valid warranty or contract. Refer to the HP Insight Remote Support Release Notes to make sure your ProLiant server is supported as the Hosting Device.
Fulfilling Pre-Installation System Requirements 2.2 FULFILL SOFTWARE REQUIREMENTS Before installing Insight RS, complete the following software requirements: Software Requirement Required/ Optional Make sure the Hosting Device is running a supported Microsoft Windows operating system. Required Make sure a supported web browser is installed: Required • Microsoft Internet Explorer 8.x, 9.x and 10.x • Mozilla Firefox 17.x and 18.x • Google Chrome 18.x Install Microsoft .Net 3.5 or later.
Fulfilling Pre-Installation System Requirements 2.3 IDENTIFY REQUIRED INSIGHT RS CONFIGURATION INFORMATION Collect the following information for Insight RS configuration: Requirement Required/ Optional Collect your company contact’s information: company name, first and last name, email address, phone number, and language preference. Required Collect site information: site name, address, and time zone.
Installing and Configuring Insight Remote Support 3 INSTALLING AND CONFIGURING INSIGHT REMOTE SUPPORT 3.1 DOWNLOAD AND INSTALL INSIGHT RS SOFTWARE To download and install Insight RS, complete the following tasks: Task Required/ Optional Download Insight RS to the Hosting Device from the HP Software Depot at www.software.hp.com. Required On the Hosting Device, run the self-extracting executable file to install Insight RS.
Completing the Setup Wizards 4 COMPLETING THE SETUP WIZARDS After installation, you must complete the Setup Wizards to discover your devices, configure default settings and connect to HP. 4.1 CONFIGURE MONITORED DEVICES The tasks in the following table describe how to prepare your devices for remote support: Task Required/ Optional Make sure Insight RS supports the devices you want monitored by referring to the HP Insight Remote Support Release Notes.
Completing the Setup Wizards Task On the Discover Devices screen, click Start Discovery to discover and verify the readiness of your devices to be monitored. The discovery results appear in the All Devices table. Devices with an error icon need additional configuration before they are ready to be monitored. Required/ Optional Completed? Required After completing the Hosting Device Setup Wizard, you can troubleshoot any devices that have issues in the Insight RS Console.
Completing Post-Installation Configuration 5 COMPLETING POST-INSTALLATION CONFIGURATION After installing and configuring Insight RS and discovering your devices, you can complete the configuration of any monitored devices that are not ready to be monitored. There are also several optional tasks you can perform. 5.1 INSTALL THE INSIGHT REMOTE SUPPORT CONTENT LEVEL UPDATE For full details about updates in the Content Level Update, see the Insight Remote Support Release Notes.
Completing Post-Installation Configuration The system enables basic configuration collections by default and sends the collections to HP for enhanced information during troubleshooting or to receive proactive recommendations. Verify a basic collection was sent as part of the device discovery on the Collection Services → Basic Collection Results tab. Required Note: A success icon ( ) indicates a successful collection; an error icon ( ) indicates an error occurred.
Completing Post-Installation Configuration 5.5 CONFIGURE ADDITIONAL INFORMATION To add additional settings to the default Insight RS configuration, complete the following tasks: Task Required/ Optional Create device groups using the Device Groups menu. Optional Configure additional protocol credentials on the Company Information → Named Credentials tab. Optional Add additional contacts on the Company Information → Contacts tab.
Completing Post-Installation Configuration 5.7 MAINTAIN MONITORED DEVICE HEALTH To check the health of your monitored devices, complete the following tasks on a regular basis: Task Required/ Optional Regularly check the Devices → Device Summary tab to ensure collections are triggered and monitoring is still operational for the Hosting Device and each monitored device. A success icon ( ) indicates the device is working properly.
Contacting Support and Accessing Additional Resources 6 CONTACTING SUPPORT AND ACCESSING ADDITIONAL RESOURCES 6.1 CONTACT SUPPORT If you need support visit: www.hp.com/go/rstechsupport. On the support site you will find information about HP Insight RS, including access to FAQs, peer-to-peer forums, and HP Support contact details. Note: When you contact HP Support, refer to Insight Remote Support as the subject. 6.2 ACCESS IMPORTANT RESOURCES Resource Address Technical Documentation www.hp.
