7.0.8 Insight Remote Support Monitored Devices Configuration Guide

Chapter 1
Understanding Monitored Devices Prerequisites
To use Insight Remote Support (RS) you need at least two pieces of hardware: a supported Windows
ProLiant server to be used as the Hosting Device and one or more devices to be monitored by Insight RS.
Use the table below to identify what protocols and software components are necessary for your monitored
devices and then go to the information for your specific devices for complete configuration details. Before
you get started, verify Insight RS supports your monitored devices by consulting the HP Insight Remote
Support Release Notes.
Insight RS checks every device’s warranty and contract to make sure it has a valid HP warranty,
CarePack or contract. If a device has no HP warranty or contract, the monitoring health indicator in the
Insight RS Console will be red. If this is red, then no service events will be analyzed or sent to HP.
Identify Required Communication Protocols and
Software Components
Monitored devices can communicate with the Hosting Device using one or more of the following
communication protocols and software components:
l Event Log Monitoring Collector (ELMC)
l HP P6000 Command View
l Hypertext Transfer Protocol Secure (https)
l Hypertext Transport Protocol (http)
l iLO Remote Insight Board Command Language Protocol (RIBCL)
l P4000 SAN Solution (SAN/iQ)
l Printer Credentials
l Secure Shell (SSH)
l Simple Network Management Protocol Version 1 (SNMPv1)
l Simple Network Management Protocol Version 2 (SNMPv2)
l Simple Network Management Protocol Version 3 (SNMPv3)
l Telnet
l VMWare VirtualCenter Web Service Interface
l Web Services Management Protocol (WSMAN)
l Web-Based Enterprise Management (WBEM)
l Windows Management Instrumentation (WMI)
If you do not configure the required protocols and software for your monitored devices, the devices will not
communicate with the Hosting Device and your events and configuration collections will not be sent to HP
for support.
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