7.0.8 Insight Remote Support Monitored Devices Configuration Guide

Monitored Devices Configuration Guide
Chapter 18: Configuring P6000 and Enterprise Virtual Arrays
Being in this mode has no effect on the functionality of P6000 Command View or event handling within
P6000 Command View. This mode is solely for the benefit of external support tools, such as Insight
Remote Support.
To enable User-Initiated Service Mode, complete the following steps:
1. Open P6000 Command View and select a device in the left menu tree.
2. On the System Options page, under the Service heading, select Configure User-Initiated Service
Mode (UISM).
3. On the Configure User Initiated Service Mode page, type a reason for the UISM in the Reason text
area.
4. Modify the duration if necessary. The default is 30 minutes.
5. Click Start service mode.
6. In the pop-up window, click Start Service Mode to confirm that you want to enter UISM. The
Configure User Initiated Service Mode page will be updated to show that UISM is active, the Mode
will have changed, and the time left in the UISM will be displayed.
7. If you want to exit UISM before the duration has expired, you can click Stop service mode.
Perform a Remote Service Test in P6000 Command View
The Remote Service Test provides a method to confirm a successful remote support setup and to
troubleshoot software communications problems. When a Remote Service Test is performed, Insight
Remote Support will receive the event and pass it on to HP. HP will then send the event back to the user.
This provides an end-to-end test that can be used test or troubleshoot the remote support software
communication path. The remote service test has no other effect within P6000 Command View beyond
logging the event and sending any configured notifications.
To perform a remote service test, complete the following steps:
1. Open P6000 Command View and select a device in the left menu tree.
2. On the System Options page, under the Service heading, select Perform remote service test.
3. On the Perform Remote Service Test page, click Perform remote service test.
4. Verify the test event was received in the Insight RS Console.
Configuring P6000 and Enterprise Virtual Arrays Using
Array Based Management
EVA4400 and P6000 can be monitored using Array Based Management. The introduction of the EVA4400
included a new module to the HSV300 controller pair that installs Command View EVA on the array. This
is called Array Based Management (ABM) which has a network interface for access across the LAN. The
ABM is not capable of hosting SMI-S in the array, so SMI-S is required to be hosted elsewhere in the LAN
to serve as a proxy connection to the array.
The P6000 Command View installation kit allows for SMI-S to be installed independently on a designated
server. SMI-S can be installed on the Hosting Device or another supported server in the LAN.
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