7.0.8 Insight Remote Support Monitored Devices Configuration Guide

Monitored Devices Configuration Guide
Chapter 18: Configuring P6000 and Enterprise Virtual Arrays
3. On the General tab, click System Options.
4. On the System Options screen, under the Service heading, click Perform remote service test.
5. On the Perform Remote Service Test screen, click Perform Remote Service Test.
6. Click OK.
7. In the Insight RS Console, navigate to Devices → Service Events to verify that the event was
received.
Maintenance
Enable User-Initiated Service Mode in P6000 Command View
User-Initiated Service Mode (UISM) provides a means of allowing Remote Support Diagnostic Service
incidents to be suppressed or revealed only to the client, while allowing the Remote Support Diagnostic
Technology to continue to monitor the device by writing a 'User Initiated Service Event' into the Device
log. Using UISM will reduce the number of non-actionable events that are created when you are installing
software or performing maintenance.
UISM is enabled through P6000 Command View. UISM will automatically transition back to normal mode
after an adjustable time delay expires or by manually disabling the mode. Two new P6000 Command View
management events will be created when UISM is enabled. The first will indicate the beginning of UISM
and will contain a timeout value in minutes within the event description. The second will indicate the end of
UISM.
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