7.0.8 Insight Remote Support Monitored Devices Configuration Guide

Monitored Devices Configuration Guide
Chapter 16: Configuring Dell PowerEdge Servers
Configure Warranty and Contract Information
Monitoring support for non-HP servers requires special attention to server warranty and contract data. The
serial number and product numbers that is discovered usually does not match the serial number and
product number listed in the HP support contract.
To type the serial number and product number, complete the following steps:
1. In the Insight RS Console, verify the server appears on the Devices page.
Important: For Dell PowerEdge chassis the Product column is empty by default.
2. Click the Device Name and on the Device tab, type the following information:
Note: The HP Account Support team must configure the entitlement data for Dell Windows
servers in the Insight RS Console.
n Override Serial Number (as listed in the contract)
n Override Product Number (as listed in the contract)
n Support Type
n Support Identifier
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