HP Insight Remote Support Monitored Devices Configuration Guide Software Version: 7.0.
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Contents Contents 3 Preface 15 Document Purpose and Audience 15 Product Overview 15 Related Documents 16 Document Revision History 16 Sign Up to Receive Insight Remote Support Communications 17 HP Support Information 17 We Appreciate Your Feedback! 17 Understanding Monitored Devices Prerequisites 18 Identify Required Communication Protocols and Software Components 18 Functionality Not Supported in Insight RS 7.0.
Monitored Devices Configuration Guide Contents Missing IP Address During Discovery 35 Warranty and Contract Discrepancy in Insight Online 36 Configuring ProLiant Windows Servers 37 Configuring ProLiant Windows Servers Using WMI 37 Fulfill Configuration Requirements 37 Install and Configure WMI 38 Install Service Pack for ProLiant 38 Install WMI 38 Install System Management Homepage 38 Disabling User Account Control in Windows 2008 39 Send a WBEM Test Indication to the Hosting Device 39
Monitored Devices Configuration Guide Contents Viewing Test Events In the Insight RS Console 57 Configuring ProLiant VMware ESXi Servers 58 Fulfill Configuration Requirements 58 Install an ESXi Distribution 58 Obtain the HP ESXi Distribution 58 Obtain and Configure the VMware ESXi Distribution 59 Add WBEM Credentials to Insight RS Console 59 Verify Communication 59 Configuring ProLiant Citrix Xen Servers 61 Fulfill Configuration Requirements 61 Install SNMP Agents for Citrix XenServer
Monitored Devices Configuration Guide Contents Fulfill Configuration Requirements 76 Verify HP WBEM Providers Installed 76 Send a Test Event to the Hosting Device 77 Viewing Test Events In the Insight RS Console 77 Configuring Integrity HP-UX Servers 78 Fulfill Configuration Requirements 78 Install System Fault Management 78 Fulfilling Software and Patch Requirements for HP-UX 11i v2 79 Fulfilling Software and Patch Requirements for HP-UX 11i v3 82 Verify System Fault Management is Operat
Monitored Devices Configuration Guide Contents Configuring OpenVMS Servers 99 Fulfill Configuration Requirements 99 Fulfill ELMC System Requirements 99 Fulfilling Hardware and Software Requirements 99 Fulfilling Required Permissions and Access 101 Grant Permissions Required to Install ELMC 101 Grant Permissions Required to Run ELMC 101 Grant Cluster Node Access to ELMC Install Directory 102 Archiving and Cleaning the Error Log 103 Verify Serial Number 103 Install the ELMC OpenVMS Softwa
Monitored Devices Configuration Guide Contents Configuring the Management Module of the IBM BladeCenter® Chassis 116 Install IBM Device Drivers and Service Processor Firmware 119 Configure Warranty and Contract Information 120 Configuring Dell PowerEdge Servers 121 Fulfill Configuration Requirements 121 Configure the Windows SNMP Service 121 Install and Configure SNMP 123 Installing Dell OpenManage Server Administrator 123 Configuring SNMP Traps in Dell OpenManage Server Administrator 124
Monitored Devices Configuration Guide Contents Restore Defaults to the wbemportlist.
Monitored Devices Configuration Guide Contents Configuring MSA15xx Modular Smart Arrays 164 Fulfill Configuration Requirements 164 Configure SNMP on Your MSA15xx Modular Smart Arrays 164 Create an SNMP Protocol Credential in Insight RS 165 Discover the Device in the Insight RS Console 166 Configuring MSA2xxx G1 Modular Smart Arrays 167 Fulfill Configuration Requirements 167 Configure SNMP on Your MSA2xxx G1 Modular Smart Arrays 167 Create an SNMP Protocol Credential in Insight RS 170 Disc
Monitored Devices Configuration Guide Contents Configuring StoreAll Network Storage Systems 184 Fulfill Configuration Requirements 184 Configure SNMP on the File Serving Nodes 184 Start or Restart Insight Remote Support Services 185 Create an SNMP Protocol Credential in Insight RS 186 Discover Nodes in Insight Remote Support or HP SIM 186 Configure Warranty and Contract Information 186 Test the Configuration 187 Configuring Virtual Library Systems 188 Fulfill Configuration Requirements 1
Monitored Devices Configuration Guide Contents Discover the Tape Libraries in Insight RS 201 Verify Warranty and Contract Information 201 Configuring StoreFabric B-Series Switches 202 Fulfill Configuration Requirements 202 Configure SNMP 202 Create an SNMP Protocol Credential in Insight RS 206 Discover the Device in the Insight RS Console 206 Verify Device Details 207 Send a Test Event 207 Configuring StoreFabric C-Series Switches 208 Fulfill Configuration Requirements 208 Configure S
Monitored Devices Configuration Guide Contents Prerequisites 215 Copy the Certificate to the Switch 215 Add the SSH Protocol Credential to the Insight RS Console 216 Option 2: Using Other Certificates 217 Prerequisites 217 Copy the Certificate to the Switch 217 Add the SSH Protocol Credential to the Insight RS Console 217 Discover the Device in the Insight RS Console Configuring ComWare-based Networking Switches 218 219 Fulfill Configuration Requirements 219 Configure Telnet or SSH 219
Monitored Devices Configuration Guide Contents Fulfill Configuration Requirements 229 Configure SNMP on the Modular Cooling System 229 Create an SNMP Protocol Credential in Insight RS 231 Discover the Device in the Insight RS Console 231 Send a Test Trap 231 Configuring Printers 232 Fulfill Configuration Requirements 232 Configure SNMP on the Printer 232 Configure SNMPv1/v2 on the Printer 232 Configure SNMPv3 on the Printer 234 Configure SNMP in the Insight RS Console 235 Configure Pr
Preface Document Purpose and Audience This document provides the necessary information to configure your monitored devices before discovering the devices with HP Insight Remote Support (RS). This document is for HP Customers and HP Support Personnel who are installing, configuring, and using Insight RS.
Monitored Devices Configuration Guide Preface Related Documents For additional Insight RS documentation, go to: http://www.hp.com/go/insightremotesupport/docs. l HP Insight Remote Support Release Notes This document provides product details and information about which monitored devices and Hosting Devices are supported for use with the Insight RS solution. l HP Insight Remote Support Quick Installation Guide This document provides a checklist for installing and configuring Insight RS.
Monitored Devices Configuration Guide Preface Edition Software Version Publication Date Change Summary 1.4 7.0.8 January 2014 Added HP SIM and P6000 Command View information to EVA chapter. 1.3 7.0.8 November 2013 Modified the MSA chapters, and added information to BladeSystem c-Class Enclosure OA chapter. 1.2 7.0.8 October 2013 Clarified configuration collection support for HP StoreEver ESL and MSL Tape Libraries. 1.1 7.0.
Chapter 1 Understanding Monitored Devices Prerequisites To use Insight Remote Support (RS) you need at least two pieces of hardware: a supported Windows ProLiant server to be used as the Hosting Device and one or more devices to be monitored by Insight RS. Use the table below to identify what protocols and software components are necessary for your monitored devices and then go to the information for your specific devices for complete configuration details.
Monitored Devices Configuration Guide Chapter 1: Understanding Monitored Devices Prerequisites Important: Not only do you need to configure the protocol on the monitored device, you must also add the protocol within the Insight RS Console so Insight Remote Support can access the device.
Monitored Devices Configuration Guide Chapter 1: Understanding Monitored Devices Prerequisites Hardware Platform Required Protocols and Components Notes ESX on ProLiant SNMPv1, SNMPv2 or SNMPv3 See "Configuring ProLiant VMware ESX Servers" on page 54. ESXi on ProLiant WBEM See "Configuring ProLiant VMware ESXi Servers" on page 58. Citrix Xen Server on ProLiant SNMPv1, SNMPv2 or SNMPv3 See "Configuring ProLiant Citrix Xen Servers" on page 61.
Monitored Devices Configuration Guide Chapter 1: Understanding Monitored Devices Prerequisites Hardware Platform OpenVMS on Integrity Required Protocols and Components Notes WBEM and Must install the OpenVMS WBEM provider. ELMC Configuration collections and discovery only work when the WBEM providers are installed and the credentials are properly configured. See "Configuring OpenVMS Servers" on page 99.
Monitored Devices Configuration Guide Chapter 1: Understanding Monitored Devices Prerequisites Hardware Platform Integrity BladeSystem Servers Required Protocols and Components (See Notes.) Notes Supported Integrity BladeSystem servers are monitored independent of the c-Class Enclosure in which they are installed. Integrity BladeSystem servers can be configured using the instructions for Integrity servers.
Monitored Devices Configuration Guide Chapter 1: Understanding Monitored Devices Prerequisites Hardware Platform Required Protocols and Components HP MSA23xx G2 SNMPv1 and WBEM Notes Install the SMI-S Proxy Provider on the host server and not the MSA itself. See "Configuring MSA23xx G2 Modular Smart Arrays" on page 171. HP P2000 G3 SNMPv1 and WBEM HP StoreEasy Storage See "Configuring P2000 G3 Modular Smart Arrays" on page 176. WMI See "Configuring StoreEasy Storage Systems" on page 180.
Monitored Devices Configuration Guide Chapter 1: Understanding Monitored Devices Prerequisites Hardware Platform Required Protocols and Components Notes B-Series SAN Switch SNMPv1 or SNMPv2 See "Configuring StoreFabric B-Series Switches" on page 202. C-Series SAN Switch SNMPv1 or SNMPv2 See "Configuring StoreFabric C-Series Switches" on page 208. H-Series SAN Switch SNMPv1 or SNMPv2 See "Configuring StoreFabric H-Series Switches" on page 211.
Monitored Devices Configuration Guide Chapter 1: Understanding Monitored Devices Prerequisites Hardware Platform Required Protocols and Components Notes Applications VMware vCenter on ProLiant VMware VirtualCenter Web Service Interface Gathers configuration collections on the ESX and ESXi virtual machines in the VMware vCenter cluster. See "Configuring VMware vCenter Servers" on page 240.
Monitored Devices Configuration Guide Chapter 1: Understanding Monitored Devices Prerequisites Hardware Platform Required Protocols and Components P2000 WBEM MSA15xx SNMPv1 MSA23xx G2 WBEM HP StoreEasy Storage WMI VLS SSH HP StoreEver Tape Libraries ESL Telnet or SSH EML SNMPv1 and Telnet or SSH StoreFabric SAN Switches B-Series SAN Switch Telnet or SSH C-Series SAN Switch SNMPv1 H-Series SAN Switch SNMPv1 Functionality Not Supported in Insight RS 7.0.
Monitored Devices Configuration Guide Chapter 1: Understanding Monitored Devices Prerequisites Functionality Details Monitored environment size l Mission Critical Service Delivery (Insight RSA only) Capabilities to deliver mission critical services such as: Products that will not be supported by any 7.
Chapter 2 Configuring ProLiant Gen8 Servers The HP Insight Remote Support (RS) feature available through the iLO 4 web interface provides intelligent event diagnosis and automatic secure submission of event notifications to HP and your HP Authorized Channel Partner through the Insight RS installation on the Hosting Device.
Monitored Devices Configuration Guide Chapter 2: Configuring ProLiant Gen8 Servers 3. Select iLO Remote Insight Board Command Language Protocol (RIBCL) from the Select and Configure Protocol drop-down list and click New. 4. Fill in the required fields. Use the Username and Password of the iLO 4 web interface on the ProLiant Gen8 server. 5. Click Add.
Monitored Devices Configuration Guide Chapter 2: Configuring ProLiant Gen8 Servers Important: When setting up your iLO 4 web interface, it is important to set the time zone. If the time zone is not set, events sent to Insight Remote Support are displayed with a GMT offset. In the iLO 4 web interface, browse to Administration → Network → SNTP Settings to set your time zone. Use the Remote Support → Registration screen to register and enable Remote Support.
Monitored Devices Configuration Guide Chapter 2: Configuring ProLiant Gen8 Servers Note: Sending SNMP test traps from the iLO 4 web interface Administration → Management page is not supported in Insight Remote Support. To send a test event, do so from the Remote Support → Service Events page as shown below. To send a test event, do the following: 1. Log on to the iLO 4 web interface (https://). 2. In the navigation menu, click Remote Support → Service Events.
Monitored Devices Configuration Guide Chapter 2: Configuring ProLiant Gen8 Servers 5. Check the Insight RS Console to verify that the test event arrived: a. Log on to the Insight RS Console. b. In the Main Menu, click Devices. c. Find the Gen8 ProLiant server and click the device name. d. Click the Service Events tab. All service events submitted against the system display in the Service Events screen (even if you clear the Service Event Log).
Monitored Devices Configuration Guide Chapter 2: Configuring ProLiant Gen8 Servers 1. Log on to the iLO 4 web interface (https://). 2. Navigate to Remote Support → Data Collections. The Data Collections screen displays. 3. Click Send Data Collection. 4. Click OK to confirm the action. When the transmission completes, the Last Data Collection Transmission date and time updates. iLO sends the data collection to Insight RS.
Monitored Devices Configuration Guide Chapter 2: Configuring ProLiant Gen8 Servers Sending an Active Health System Report from Insight Remote Support 1. Log on to the Insight RS Console. 2. Navigate to Collection Services → Collection Schedules. 3. In the List of Collection Schedules pane, select AHS Collection Schedule. 4. In the Schedule Information pane, click Run Now. Insight Remote Support runs the schedule. You can view the results on the Basic Collection Results tab.
Monitored Devices Configuration Guide Chapter 2: Configuring ProLiant Gen8 Servers 4. Click Apply. Note: Maintenance Mode ends once the specified time has elapsed. You can end maintenance mode early by selecting the Clear Maintenance Mode check box and clicking Apply. A confirmation message appears. Disable Monitoring of a ProLiant Gen8 Server There may be a reason that you need to disconnect a ProLiant Gen8 server so that is no longer recognized by Insight Remote Support.
Monitored Devices Configuration Guide Chapter 2: Configuring ProLiant Gen8 Servers After discovery of a ProLiant Gen8 server through iLO 4, the server might identify itself by its serial number (indicated by an S/N prefix) in the Insight RS Console Device Name column. To display the ProLiant Gen8 server by host name or IP address, complete the following steps: 1. Verify that the following prerequisites are met: n iLO firmware—iLO firmware version 1.10 or later is installed.
Chapter 3 Configuring ProLiant Windows Servers Insight Remote Support (RS) must be able to communicate with your ProLiant server before it can be monitored. Insight RS can communicate with ProLiant servers running Windows with either WMI or SNMP. The following information describes how to install and configure the communication protocols and other recommended software components so that it can be monitored by Insight RS.
Monitored Devices Configuration Guide Chapter 3: Configuring ProLiant Windows Servers Task Complete? Add the WBEM protocol to the Insight RS Console. Discover the ProLiant Windows server in the Insight RS Console. Send a test event to verify connectivity between your ProLiant Windows server and Insight RS. Install and Configure WMI Install Service Pack for ProLiant The Service Pack for ProLiant (SPP) is a software bundle that includes drivers, utilities, and management agents for ProLiant device(s).
Monitored Devices Configuration Guide Chapter 3: Configuring ProLiant Windows Servers Disabling User Account Control in Windows 2008 In Windows 2008, WMI fails to connect to the namespace root\WMI if User Account Control (UAC) is enabled. Use one of the following procedures to disable UAC, depending on which version of Windows 2008 you are using. To perform this procedure, you must be logged on as a local administrator or provide the credentials of a member of the local Administrators group.
Monitored Devices Configuration Guide Chapter 3: Configuring ProLiant Windows Servers 4. If you chose to install WBEM with SPP, it will be set as your Data Source. In the Test Indication pane, click Send Test Indication. 5. In the Send Test Indication screen, select an Event ID type (any will work) and click Send. Viewing Test Events In the Insight RS Console Some monitored device types allow you to send a test event to Insight Remote Support.
Monitored Devices Configuration Guide Chapter 3: Configuring ProLiant Windows Servers will appear in the Service Events Information pane. Troubleshooting Device Health in Insight Remote Support If you are using SNMP to support your Windows server, and the server has the WMI service turned on, the device health in the Insight RS Console can display an error icon ( ) if invalid WMI credentials have been associated with the server in the Insight RS Console.
Monitored Devices Configuration Guide Chapter 3: Configuring ProLiant Windows Servers Task Complete? Install SNMP on the ProLiant Windows server, available from the Service Pack for ProLiant (SPP). Configure SNMP on the ProLiant Windows server. Add the SNMP protocol to the Insight RS Console. Discover the ProLiant Windows server in the Insight RS Console. Send a test event to verify connectivity between your ProLiant Windows server and Insight RS.
Monitored Devices Configuration Guide Chapter 3: Configuring ProLiant Windows Servers Hosting Device over this connection. l All monitored devices need the Insight Management Agent software for problem detection and trap generation. The IM agents are distributed by HP and are designed to generate SNMP traps with information that allows for a more complete analysis. l All monitored devices need to have the IP address of the Hosting Device host defined as a trap destination.
Monitored Devices Configuration Guide Chapter 3: Configuring ProLiant Windows Servers c. In the top menu bar, click Settings. If you changed the data source to SNMP while logged into SMH remotely, you will have to log on again and click the Settings tab. 4. In the SNMP Webagent pane, click the SNMP & Agent Settings link. 5. In the left menu of the Management Agents Configuration screen, click the Security link. Page 44 of 248 HP Insight Remote Support (7.0.
Monitored Devices Configuration Guide Chapter 3: Configuring ProLiant Windows Servers 6. In the Security Configuration screen click one of the following options in the Selected Hosts section: n Accept SNMP packets from any host. or n Accept SNMP packets from these hosts and specify the IP address for your Hosting Device in the text area. Page 45 of 248 HP Insight Remote Support (7.0.
Monitored Devices Configuration Guide Chapter 3: Configuring ProLiant Windows Servers 7. In the left menu of the Security Configuration screen, click the Trap link. 8. In the Trap Configuration screen, do one of the following: n Add a Community Name that includes the Hosting Device as a Trap Destination. or n Edit the public Community Name to include the Hosting Device as a Trap Destination. Page 46 of 248 HP Insight Remote Support (7.0.
Monitored Devices Configuration Guide Chapter 3: Configuring ProLiant Windows Servers Complete the preceding steps for each ProLiant Windows monitored device that uses SNMP to communicate with the Hosting Device. Send an SNMP Test Trap to the Hosting Device To verify connectivity from the monitored device to the Hosting Device, send an SNMP test trap to the Hosting Device and then verify the test trap was received in the Insight RS Console. 1.
Monitored Devices Configuration Guide Chapter 3: Configuring ProLiant Windows Servers will appear in the Service Events Information pane. Page 48 of 248 HP Insight Remote Support (7.0.
Chapter 4 Configuring ProLiant Linux Servers ProLiant Linux monitored devices must include the following: l All monitored devices must have a working intranet connection, such as through an Ethernet adapter, with TCP/IP installed and running. Monitored devices must have two-way communication with the Hosting Device over this connection. l All monitored devices need the Insight Management Agent software for problem detection and trap generation.
Monitored Devices Configuration Guide Chapter 4: Configuring ProLiant Linux Servers To check the version of IM Agents installed, run the following command: rpm -q hp-snmp-agents Important: SNMP support (including IM Agents and Health Drivers) cannot be supported on the same monitored device as WBEM (including IM Providers and Health Drivers). WBEM, if installed, must be removed according to the SPP documentation available at: http://www.hp.com/go/spp/documentation/.
Monitored Devices Configuration Guide Chapter 4: Configuring ProLiant Linux Servers 5. In the SNMP Configuration File add a trapsink entry for the Hosting Device IP address, for example trapsink 1.2.3.4 public, and click Change. The trapsink command is required for events to be sent to Insight Remote Support for analysis. If the trapsink command is not configured, Insight Remote Support will not receive traps. A rocommunity directive allows SNMP GET and GETNEXT access.
Monitored Devices Configuration Guide Chapter 4: Configuring ProLiant Linux Servers 6. For those Linux installations (for example Red Hat 4 or 5) that support the added security of view statements, add a view systemview included entry. The view systemview included entry allows Insight Remote Support to read the entire .232 MIB tree and gather all of the analysis data when events occur. Make the following change to the default settings: a.
Monitored Devices Configuration Guide Chapter 4: Configuring ProLiant Linux Servers Verify Connectivity by Sending an SNMP Test Trap to the Hosting Device To verify connectivity from the monitored device to the Hosting Device, send an SNMP test trap to the Hosting Device and then verify the test trap was received in the Insight RS Console. Use one of the following methods to send an SNMP test trap to the Hosting Device. l In SMH: a. Click Settings. b. In the SNMP Webagent pane, click SNMP Configuration.
Chapter 5 Configuring ProLiant VMware ESX Servers Fulfill Configuration Requirements Complete the following steps to configure your ProLiant VMware ESX servers to be monitored by Insight RS. Table 5.1 ProLiant VMware ESX Server Configuration Steps Task Complete? Make sure Insight RS supports your ProLiant VMware ESX server by checking the HP Insight Remote Support Release Notes. Configure SNMP on the ProLiant VMware ESX server. Add the SNMP protocol credentials to the Insight RS Console.
Monitored Devices Configuration Guide Chapter 5: Configuring ProLiant VMware ESX Servers The Hosting Device must be able to communicate with the monitored device. To configure the monitored device to send traps to the Hosting Device, complete the following steps: 1. In a web browser, access System Management Homepage (SMH) on the monitored device: https://[ipaddress]:2381. 2. Log on using the monitored device root user name and password. 3. In the top menu bar, click Settings. 4.
Monitored Devices Configuration Guide Chapter 5: Configuring ProLiant VMware ESX Servers 6. For those Linux installations (for example Red Hat 4 or 5) that support the added security of view statements, add a view systemview included entry. The view systemview included entry allows Insight Remote Support to read the entire .232 MIB tree and gather all of the analysis data when events occur. Make the following change to the default settings: a.
Monitored Devices Configuration Guide Chapter 5: Configuring ProLiant VMware ESX Servers Verify Connectivity by Sending an SNMP Test Trap to the Hosting Device To verify connectivity from the monitored device to the Hosting Device, send an SNMP test trap to the Hosting Device and then verify the test trap was received in the Insight RS Console. Use one of the following methods to send an SNMP test trap to the Hosting Device. l In SMH: a. Click Settings. b.
Chapter 6 Configuring ProLiant VMware ESXi Servers Fulfill Configuration Requirements Complete the following steps to configure your ProLiant VMware ESXi servers to be monitored by Insight RS. Table 6.1 ProLiant VMware ESXi Server Configuration Steps Task Complete? Make sure Insight RS supports your ProLiant VMware ESXi server by checking the HP Insight Remote Support Release Notes. Install and configure WBEM providers on the ESXi server.
Monitored Devices Configuration Guide Chapter 6: Configuring ProLiant VMware ESXi Servers Download HP ESXi 5 distribution from the following link: https://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=HPVM09. Obtain and Configure the VMware ESXi Distribution HP has developed WBEM providers for VMware ESXi.
Monitored Devices Configuration Guide Chapter 6: Configuring ProLiant VMware ESXi Servers Insight RS Console. Note that there is a delay between when discovery finishes and when the collection runs. See the Insight RS Console Help for information about scheduling collections. Page 60 of 248 HP Insight Remote Support (7.0.
Chapter 7 Configuring ProLiant Citrix Xen Servers Fulfill Configuration Requirements Complete the following steps to configure your ProLiant Citrix Xen servers to be monitored by Insight RS. Table 7.1 ProLiant Citrix Xen Server Configuration Steps Task Complete? Make sure Insight RS supports your ProLiant Citrix Xen server by checking the HP Insight Remote Support Release Notes. Install HP SNMP Agents for Citrix XenServer on the ProLiant Citrix Xen server.
Monitored Devices Configuration Guide Chapter 7: Configuring ProLiant Citrix Xen Servers SNMP configuration. During your configuration of the installation script of SNMP Agents, watch for information about this file. When the script prompts you about Configuring SNMP access from remote Management Station(s), be sure to include the Hosting Device IP address. If you do not, you will need to reconfigure this on the monitored device.
Monitored Devices Configuration Guide Chapter 7: Configuring ProLiant Citrix Xen Servers public. The community string used must be the same read community string configured in the Insight RS Console SNMP protocol assigned to the ProLiant Citrix server. The rocommunity is used during analysis rules trap processing to retrieve additional information not supplied with traps. The rwcommunity directive allows SNMP GET, GETNEXT, and SET access.
Monitored Devices Configuration Guide Chapter 7: Configuring ProLiant Citrix Xen Servers a. Scroll down in the SNMP Configuration File to the view systemview included entries. b. Comment out the default entries with a # character. c. Add the following entry: view systemview included .1 80 d. Click Change.
Monitored Devices Configuration Guide Chapter 7: Configuring ProLiant Citrix Xen Servers Viewing Test Events In the Insight RS Console Some monitored device types allow you to send a test event to Insight Remote Support. After you configure your monitored device and send a test event, use the following process to verify the test event arrived. 1. Log on to the Insight RS Console. 2. In the Main Menu, select Service Events.
Chapter 8 Configuring Integrity Windows 2003 Servers This information applies only to Windows 2003 Integrity monitored devices. Event Log Monitoring Collector (ELMC) is responsible for remote support monitoring on Windows 2003 Integrity monitored devices. SNMP is necessary for Discovery, and WBEM is necessary for configuration collections. Fulfill Configuration Requirements Complete the following steps to configure your Integrity Windows 2003 servers to be monitored by Insight RS. Table 8.
Monitored Devices Configuration Guide Chapter 8: Configuring Integrity Windows 2003 Servers If ELMC is already installed on the Integrity Windows 2003 server, make sure it is version 6.2 or later. If it's older than version 6.2, it needs to be upgraded. To check the version of ELMC, run the following command: wccproxy version. Note: When upgrading to ELMC version 6.4, the incorrect version number is displayed in the upgrade window. After performing the upgrade, the correct version number of 6.
Monitored Devices Configuration Guide Chapter 8: Configuring Integrity Windows 2003 Servers Verify WBEM Provider Prerequisites on the Monitored Device For your Windows 2003 Integrity monitored device to support configuration collections, you must have HP Integrity WBEM Providers for Windows Server 2003 installed and fully configured on your monitored devices as directed in the HP Smart Setup product documentation for the appropriate package.
Monitored Devices Configuration Guide Chapter 8: Configuring Integrity Windows 2003 Servers 5. Enter the Community String you have configured on your device. 6. Click Add. Insight RS creates the protocol credential and it appears in the credentials table. Create a WMI Protocol Credential in Insight RS To configure WMI in the Insight RS Console, complete the following steps: 1. In a web browser, log on to the Insight RS Console. 2. In the main menu, select Discovery and click the Credentials tab. 3.
Monitored Devices Configuration Guide Chapter 8: Configuring Integrity Windows 2003 Servers 4. In the Select SMH Data Source box, click the Select link. 5. In the Select Data Source section choose the SNMP option, and then click Select. 6. Once your Data Source is set to SNMP, click the Settings option, and then select the SNMP & Agent Configuration setting. 7. In the Management Agents Configuration screen, click Send Test Trap. Page 70 of 248 HP Insight Remote Support (7.0.
Monitored Devices Configuration Guide Chapter 8: Configuring Integrity Windows 2003 Servers Sending a WBEM Test Indication to Verify Connectivity Use WBEM Providers to send WBEM Indications to verify connectivity. 1. In a web browser, access System Management Homepage (SMH) on the monitored device: https://[ipaddress]:2381. 2. Log on using the administrator user name and password for the monitored device.
Monitored Devices Configuration Guide Chapter 8: Configuring Integrity Windows 2003 Servers Viewing Test Events In the Insight RS Console Some monitored device types allow you to send a test event to Insight Remote Support. After you configure your monitored device and send a test event, use the following process to verify the test event arrived. 1. Log on to the Insight RS Console. 2. In the Main Menu, select Service Events.
Chapter 9 Configuring Integrity Windows 2008 Servers This information applies only to Windows 2008 Integrity monitored devices. Fulfill Configuration Requirements Complete the following steps to configure your Integrity Windows 2008 servers to be monitored by Insight RS. Table 9.1 Integrity Windows 2008 Server Configuration Steps Task Complete? Make sure Insight RS supports your Integrity Windows 2008 server by checking the HP Insight Remote Support Release Notes.
Monitored Devices Configuration Guide Chapter 9: Configuring Integrity Windows 2008 Servers Verify Connectivity by Sending a WBEM Test Indication WBEM Providers may be used to send WBEM Indications to verify connectivity. 1. In a web browser, access System Management Homepage (SMH) on the monitored device: https://ipaddress:2381. 2. Log on using the administrator user name and password for the monitored device.
Monitored Devices Configuration Guide Chapter 9: Configuring Integrity Windows 2008 Servers 5. In the Send Test Indication screen, select an Event ID type and click Send. Viewing Test Events In the Insight RS Console Some monitored device types allow you to send a test event to Insight Remote Support. After you configure your monitored device and send a test event, use the following process to verify the test event arrived. 1. Log on to the Insight RS Console. 2. In the Main Menu, select Service Events.
Chapter 10 Configuring Integrity Linux Servers Important: Configuration collections are not supported. Note: nPars are not supported on Linux Integrity servers. Fulfill Configuration Requirements Complete the following steps to configure your Integrity Linux servers to be monitored by Insight RS. Table 10.1 Integrity Linux Server Configuration Steps Task Complete? Make sure Insight RS supports your Integrity Linux server by checking the HP Insight Remote Support Release Notes.
Monitored Devices Configuration Guide Chapter 10: Configuring Integrity Linux Servers Send a Test Event to the Hosting Device To send a test event from the monitored device to the Hosting Device, from a command line on the monitored device type the following command: touch /tmp/SMX.test Note: This process is not supported for Red Hat Linux 4 or 5. This creates a zero-length file called SMX.test in the tmp directory.
Chapter 11 Configuring Integrity HP-UX Servers Before attempting to configure Insight Remote Support for your HP-UX monitored device, read the following information. Note: Insight Remote Support version 7.0.8 only supports HP-UX on Integrity servers. Fulfill Configuration Requirements Complete the following steps to configure your Integrity HP-UX servers to be monitored by Insight RS. Table 11.
Monitored Devices Configuration Guide Chapter 11: Configuring Integrity HP-UX Servers Note: You may be familiar with the variety of SFM providers available in the different SFM offerings. Insight Remote Support only requires the providers in the standard SFM package(s) as specified in section "Meeting HP-UX Operating System, Software, and Patch Requirements". Web-Based Enterprise Management (WBEM) is an industry initiative to standardize management information across different platforms.
Monitored Devices Configuration Guide Chapter 11: Configuring Integrity HP-UX Servers stable supported environment. The following table identifies the minimum required patches (required if QPKBASE is not installed). Note: Notes About the Following Table l WBEM Services, Online Diagnostics, and SysMgmtWeb are available on the Operating Environment (OE) media and can be selected for install during the SFM installation. l The listed software versions are the minimum supported requirements.
Monitored Devices Configuration Guide Chapter 11: Configuring Integrity HP-UX Servers Required Software Version Required How to Download or Access Software: Go to http://www.hp.com/go/hpsc and sign in using your HP Passport account. In the left menu, click the Patch management link. Type the patch name into the Patch Management search box and click GO. OpenSSL Secure Network Communications Protocol A.00.09.07i.
Monitored Devices Configuration Guide Chapter 11: Configuring Integrity HP-UX Servers Required Software Version Required System Management Web is recommended to take full advantage of SFM's EVWEB GUI component which allows viewing of events handled by SFM on the host. If only SysMgmtHomepage version 2.2.6.2 is present on the server, then the following patch must also be applied: For HP-UX 11i v2 (11.23) OE apply patch PHSS_36870 Patches can be obtained from the HP Support Center: Go to http://www.hp.
Monitored Devices Configuration Guide Chapter 11: Configuring Integrity HP-UX Servers l The listed versions of the software are the minimum supported requirements. Newer versions are supported unless otherwise noted. l System Management Homepage (SMH), bundled in SysMgmtWeb, is optional, but it allows you to use SFM’s EVWEB GUI component to view events handled by SFM on the host.
Monitored Devices Configuration Guide Chapter 11: Configuring Integrity HP-UX Servers Required Software Version Required How to Download or Access Software: l Available on Application Software Media from September 2007 onwards l Alternatively, go to the following HP Software Depot location for the latest version: https://h20392.www2.hp.com/portal/swdepot/try.do?productNumber=WBEMSvcs System Management Web (recommended for event monitoring, required for configuration collection) A.2.2.
Monitored Devices Configuration Guide Chapter 11: Configuring Integrity HP-UX Servers complete the following steps: 1. Run the following command to verify the HP WBEM Services for HP-UX component is installed: # swlist | grep –i WBEM The output should look similar to the following: 2. To list registered CIM providers and their current status to make sure that they are all enabled, run the following command: # cimprovider –l –s 3.
Monitored Devices Configuration Guide Chapter 11: Configuring Integrity HP-UX Servers 5. Select 'Q' to exit the EMS Monitoring Request Manager Main Menu. 6. Disable EMS hardware monitors for HP-UX 11i v2 and 11i v3. a. Check if SFM is used for hardware monitoring: # /opt/sfm/bin/sfmconfig -w –q b. If EMS is enabled for monitoring, switch to SFM using the command: # /opt/sfm/bin/sfmconfig –w –s 7.
Monitored Devices Configuration Guide Chapter 11: Configuring Integrity HP-UX Servers 8. Change the startup mode for SMH so that the autostart URL mode is set to OFF and start on boot mode is set to ON: # # # # /opt/hpsmh/lbin/hpsmh stop /opt/hpsmh/bin/smhstartconfig -a off -b on /opt/hpsmh/lbin/hpsmh start /opt/hpsmh/bin/smhstartconfig HPSMH 'autostart url' mode.........: OFF HPSMH 'start on boot' mode.........: ON Start Tomcat when HPSMH starts.....
Monitored Devices Configuration Guide Chapter 11: Configuring Integrity HP-UX Servers enableHttpsConnection=true enableHttpConnection=false 4. Based on the above output, set the following variables in the CIM planned configuration: # cimconfig –s enableSubscriptionsForNonprivilegedUsers=true –p # cimconfig –s enableNamespaceAuthorization=true –p 5. Stop and start the CIM Server to set the configuration changes in the CIM current configuration: # cimserver –s # cimserver 6.
Monitored Devices Configuration Guide Chapter 11: Configuring Integrity HP-UX Servers Creating WBEM Privileged Users with WBEM A.02.09.08 or Later Specifying privileged users in WBEM release A.02.09.08 for HP-UX 11iv2 and 11iv3 servers has changed and no longer requires the use of cimauth commands. HP WBEM Services version A.02.09.08 and later supports Insight Remote Support configuration on HP-UX 11i v2 and HP-UX 11i v3 operating systems. After installing WBEM version A.02.09.
Monitored Devices Configuration Guide Chapter 11: Configuring Integrity HP-UX Servers Once WBEM version A.02.09.08 is installed, update the WBEM credentials/protocols in Insight RS or HP SIM to reflect the new user hp_irs, or add the previously created users to the hp_irs_users.conf file. For more information about WBEM, see the HP WBEM Services for HP-UX System Administrator Guide.
Monitored Devices Configuration Guide Chapter 11: Configuring Integrity HP-UX Servers ftp> cd /etc/opt/hp/sslshare/cimserver_trust/ ftp> ASCII ftp> put UCACMS.pem ftp> quit 3. From the Hosting Device, remotely log on to the HP-UX server. 4. Browse to the following directory: cd /etc/opt/hp/sslshare/cimserver_trust/ 5. Type the following commands to set up the WBEM certificate authentication on the HP-UX server: a. Associate the Insight RS UCACMS.
Monitored Devices Configuration Guide Chapter 11: Configuring Integrity HP-UX Servers iv. Start the cimom daemon: # cimserver 6. In the Insight RS Console, add a WBEM certificate credential on the Discovery → Credentials tab. a. From the Select and Configure Protocol drop-down list, select Web-Based Enterprise Management (WBEM). b. Click New. The New Credential dialog box appears. c. Select Certificate Credential from the Type drop-down list. d.
Monitored Devices Configuration Guide Chapter 11: Configuring Integrity HP-UX Servers d. Click Add. 4. Click Start Discovery. Verify Connectivity by Sending an SNMP Test Trap to the Hosting Device Send a test event from the HP-UX server to verify communication between the HP-UX server and the Hosting Device.
Chapter 12 Configuring Integrity Superdome 2 Servers This section describes how to configure Insight Remote Support for the Superdome 2. The Superdome 2 system complex has two independent interfaces that report event indications: the HPUX partitions and the Superdome 2 Onboard Administrator (OA). HP-UX System Fault Manager (SFM) monitors the IO devices within the partition domain and generates WBEM indications when it determines an important event has occurred.
Monitored Devices Configuration Guide Chapter 12: Configuring Integrity Superdome 2 Servers Task Completed? Verify the Superdome 2 and the partitions were discovered correctly. Send a test event to verify connectivity to the Hosting Device. Superdome 2 OA Configuration Verification Connect to the Superdome 2 OA using Telnet, SSH or a web browser (HTTPS), and verify the network settings and protocol status of the OA.
Monitored Devices Configuration Guide Chapter 12: Configuring Integrity Superdome 2 Servers a. From the Select Type drop-down list, select Server. b. From the Select Sub-Type drop-down list, select HP Integrity HPUX. c. From the Select and Configure Protocol drop-down list, select Web-Based Enterprise Management (WBEM). 4. Click New. The New Credential dialog box appears. 5. Enter the Username and Password you have configured on your partitions.
Monitored Devices Configuration Guide Chapter 12: Configuring Integrity Superdome 2 Servers Note: If discovery is configured to discover standby OAs, it will populate the Devices screen with minimal information on these devices because although their network interfaces can be active and be reachable, they are not monitoring port 443 used for communication and therefore cannot provide Insight RS with information about themselves.
Monitored Devices Configuration Guide Chapter 12: Configuring Integrity Superdome 2 Servers complex. Each enclosure has a primary and a standby OA that manages and monitors that enclosure. Only one of the two active OAs in the Superdome 2 32s complex is the Monarch OA for the complex, and only it generates the WS-Man event indications produced by the Error Analysis Engine.
Chapter 13 Configuring OpenVMS Servers Important: Configuration collections are not supported on HP AlphaServer products. Important: HP only provides limited remote support for customers using HP Alpha servers. As with standard support, HP Insight Remote Support version 7.x will attempt to discover these products as remotely monitored HP products and send information about failure events to HP.
Monitored Devices Configuration Guide Chapter 13: Configuring OpenVMS Servers n OpenVMS Itanium (Integrity) — 8.3-1H1 or higher. Note: Some supported OpenVMS platforms require a minimum version of 8.4. See http://h71000.www7.hp.com/openvms/hw_supportchart.html. Note: HP Sustaining Engineering maintains a schedule of support for the OpenVMS operating system. HP does not commit to supporting Insight Remote Support when installed on an operating system version that has exceeded its end-of-support date.
Monitored Devices Configuration Guide Chapter 13: Configuring OpenVMS Servers tree processing. All DSxx and ES40 systems must have firmware V5.7–4 or higher. All other products supported by Insight Remote Support shipped with a compatible firmware version. In general, users should take advantage of the latest improvements by obtaining the most recent firmware version available for their platforms.
Monitored Devices Configuration Guide Chapter 13: Configuring OpenVMS Servers l ALTPRI l BUGCHK l CMKRNL l DIAGNOSE l IMPERSONATE l NETMBX l SYSPRV l TMPMBX Grant Cluster Node Access to ELMC Install Directory The installation package only can install itself on cluster nodes that have access to the target directory where you choose to install ELMC. Another way to explain this is that the nodes must mount the disk containing the target directory.
Monitored Devices Configuration Guide Chapter 13: Configuring OpenVMS Servers Archiving and Cleaning the Error Log After Insight Remote Support is installed on the Hosting Device, it uses ELMC to analyze all events stored in the error log, which can result in high CPU usage over an extended period. To control this operation, you are encouraged to archive and clean the error log before installing. This reduces the size of the log and the time required for the initial scan.
Monitored Devices Configuration Guide Chapter 13: Configuring OpenVMS Servers Note: Multiple partitions on the same AlphaServer always have the same serial number because they reside on the same machine. There are no Insight RS conflicts in this case, so do not attempt to assign unique serial numbers to different partitions on the same machine.
Monitored Devices Configuration Guide Chapter 13: Configuring OpenVMS Servers $ run ELMC[version]_OVMSI64.EXE 6. Run the installation command and follow the prompts: $ @wccproxy_install install Note: The command executes the DCL script wccproxy_install.com in the current directory. Do not run the product install wccproxy command that would normally be used to install a PCSI-based product. This command aborts and prompts you to run the wccproxy_install.com script instead.
Monitored Devices Configuration Guide Chapter 13: Configuring OpenVMS Servers Note: CPU 0 cannot be removed. If you wish to not have some CPU’s eligible, refer to the OpenVMS documentation for Indictment Service to learn how to modify this procedure to meet your needs. 2. Reboot the server for the changes to take effect. When the Indictment Server is started, there will be an INDICT_SERVER process shown in the SHOW SYS output: ES47S3_V8.3>>sho sys OpenVMS V8.3 on node ES47S3 17-NOV-2008 15:29:15.
Chapter 14 Configuring Tru64 UNIX Servers Important: Configuration collections are not supported on HP AlphaServer products. Important: HP only provides limited remote support for customers using HP Alpha servers. As with standard support, HP Insight Remote Support version 7.x will attempt to discover these products as remotely monitored HP products and send information about failure events to HP.
Monitored Devices Configuration Guide Chapter 14: Configuring Tru64 UNIX Servers l Minimum 20 MB free disk space for installation of all components. l TCP/IP services must be installed and running. l Upgrade to V1.22 or higher of the Emulex (EMX) driver if you have an EMX LP6000, LP7000, or LP8000 adapter (KGPSA–xx) using the SLI2 programming interface. Use of an EMX driver prior to V1.22 may result in data not being processed correctly.
Monitored Devices Configuration Guide Chapter 14: Configuring Tru64 UNIX Servers Tru64 UNIX Version 4.0G 1. Stop the binlogd process: # /sbin/init.d/binlog stop 2. If desired, move the original error log to any appropriate name, for example: # mv /var/adm/binary.errlog /var/adm/binary.errlog.2002_06_11 Saved logs can be analyzed at a later time. 3. If you skipped step 2, remove the original error log: # rm /var/adm/binary.errlog 4. Restart the binlogd process: # /sbin/init.
Monitored Devices Configuration Guide Chapter 14: Configuring Tru64 UNIX Servers # mv /var/cluster/members//adm/binary.errlog /var/cluster/members//adm/binary.errlog.2002_06_11 # mv /var/cluster/members//adm/binlog.saved/binary.errlog.saved /var/cluster/members//adm/binlog.saved/binary.errlog.saved.2002_06_11 4. Remove existing error logs, ignoring any No such file or directory errors: # rm /var/adm/binary.errlog # rm /var/cluster/members//adm/binary.
Monitored Devices Configuration Guide Chapter 14: Configuring Tru64 UNIX Servers At the SRM console firmware prompt (the prompt when you first power on the server), check the serial number with the following command: show sys_serial_num The serial number shown should match the actual serial number on the model/serial number tag located in the power cabinet.
Monitored Devices Configuration Guide Chapter 14: Configuring Tru64 UNIX Servers 1. In a web browser, log on to the Insight RS Console. 2. In the main menu, select Discovery and click the Credentials tab. 3. From the Select and Configure Protocol drop-down list, select Event Log Monitoring Collector (ELMC). 4. Click New. The New Credential dialog box appears. Insight RS creates the protocol credential and it appears in the credentials table. Page 112 of 248 HP Insight Remote Support (7.0.
Chapter 15 Configuring IBM Servers Insight Remote Support (RS) must be able to communicate with your IBM server before it can be monitored. Insight RS can communicate with IBM servers running Windows with SNMP. The following information describes how to install and configure the communication protocols and other recommended software components so that it can be monitored by Insight RS.
Monitored Devices Configuration Guide Chapter 15: Configuring IBM Servers 2. In the Community name field, type the SNMP community name and click Add to list. Important: The community name must match the community name as configured in the Insight RS Console. 3. In the trap destinations field, add the Hosting Device to the list: a. To open the SNMP Service Configuration window, click Add. b. Type the host name or IP address of the Hosting Device. c. Click Add. 4.
Monitored Devices Configuration Guide Chapter 15: Configuring IBM Servers 5. Select the Send authentication trap check box. 6. Click the Accept SNMP packets from any host option. 7. Click OK to save the settings. Install and Configure SNMP IBM Director Agent must be installed on the IBM server and the SNMP service must be configured. IBM Director Agent includes an SNMP agent. On a Windows 2008 and 2008 R2 server the solution was tested with IBM Systems Director Common Agent version 6.1.1.
Monitored Devices Configuration Guide Chapter 15: Configuring IBM Servers 1. To configure the service processor’s trap destination use the Management Processor Assistant task in the IBM Director console. 2. Add the IP address of the Hosting Device as a trap destination. 3. Restart the service processor. Configuring the Management Module of the IBM BladeCenter® Chassis 1. Login into to the BladeCenter Management Module web page. 2. Select Alerts in the MM Control section of the left menu.
Monitored Devices Configuration Guide Chapter 15: Configuring IBM Servers 4. On the Remote Alert Recipient page: a. From the Status drop-down list, select Enabled. b. In the Name field, type a Remote Alert Recipient name. For example: Remote Alert Recipient 1 c. From the Notification method drop-down list, select SNMPover LAN. d. In the IP address or host name field, type the Hosting Device IP address. e.
Monitored Devices Configuration Guide Chapter 15: Configuring IBM Servers i. PFA ii. Network change 8. Save your settings. 9. In the MM Control section of the left menu, select Network Protocol. The Network Protocol page appears. 10. Scroll down to SNMP. Page 118 of 248 HP Insight Remote Support (7.0.
Monitored Devices Configuration Guide Chapter 15: Configuring IBM Servers 11. From the SNMPv1 agent drop-down list, select Enabled. 12. Configure an SNMPv1 Community: a. In the Community Name field, type a SNMP community name. b. From the Access Type drop-down list, select Get. c. In the Host Name or IP Address field, type the Hosting Device host name or IP address. 13. Click Save. 14. Restart the BladeCenter Management Module: a. In the MM Control section of the left menu, select Restart MM. b.
Monitored Devices Configuration Guide Chapter 15: Configuring IBM Servers l To determine which service processors are installed on an IBM server, refer to the Implementing Systems Management Solutions using IBM Director document at: http://www.redbooks.ibm.com/redbooks/pdfs/sg246188.pdf l A combined device driver for all service processors is available for each operating system at: http://www.ibm.com/systems/support/.
Chapter 16 Configuring Dell PowerEdge Servers Insight Remote Support (RS) must be able to communicate with your Dell PowerEdge server before it can be monitored. Insight RS can communicate with Dell PowerEdge servers with SNMP. The following information describes how to install and configure the communication protocols and other recommended software components so that it can be monitored by Insight RS.
Monitored Devices Configuration Guide Chapter 16: Configuring Dell PowerEdge Servers 2. In the Community name field, type the SNMP community name and click Add to list. Important: The community name must match the community name as configured in the Insight RS Console. 3. In the trap destinations field, add the Hosting Device to the list: a. To open the SNMP Service Configuration window, click Add. b. Type the host name or IP address of the Hosting Device. c. Click Add. 4.
Monitored Devices Configuration Guide Chapter 16: Configuring Dell PowerEdge Servers 5. Select the Send authentication trap check box. 6. Click the Accept SNMP packets from any host option. 7. Click OK to save the settings. Install and Configure SNMP Dell OpenManage Server Administrator must be installed on the Dell PowerEdge server and SNMP service must be configured. On a Windows 2008 and 2008 R2 server the solution was tested with Dell OpenManage Server Administrator version 6.2.0.
Monitored Devices Configuration Guide Chapter 16: Configuring Dell PowerEdge Servers See also Dell OpenManage Installation and Security User’s Guide. Configuring SNMP Traps in Dell OpenManage Server Administrator 1. Open Dell OpenManage Server Administrator. 2. Click the Alert Management tab. 3. Click the SNMP Traps link. 4. Select the following options: n System n Critical n Temperatures n Voltages n Logs n Memory n Batteries 5. Click Apply Changes.
Monitored Devices Configuration Guide Chapter 16: Configuring Dell PowerEdge Servers Configure Warranty and Contract Information Monitoring support for non-HP servers requires special attention to server warranty and contract data. The serial number and product numbers that is discovered usually does not match the serial number and product number listed in the HP support contract. To type the serial number and product number, complete the following steps: 1.
Chapter 17 Configuring BladeSystem c-Class Enclosures HP BladeSystem c-Class Enclosures can be monitored by Insight Remote Support (RS). Configuring the BladeSystem c-Class Enclosure only enables Insight RS to monitor the enclosure itself. The blades installed in the BladeSystem c-Class Enclosure need to be configured separately to be monitored by Insight RS. See "Identify Required Communication Protocols and Software Components" on page 18 for information about configuring your individual blade types.
Monitored Devices Configuration Guide Chapter 17: Configuring BladeSystem c-Class Enclosures Device for both SNMP and service event submissions. The OA cannot be set up to send SNMP traps to one Hosting Device and service events to another Hosting Device. This is an unsupported configuration. Fulfill Configuration Requirements Complete the following steps to configure your BladeSystem c-Class Enclosures through the OA to be monitored by Insight RS. Table 17.
Monitored Devices Configuration Guide Chapter 17: Configuring BladeSystem c-Class Enclosures 5. Type a host name or IP address. 6. In the Port field, type 7906. 7. Click Register. Sending a Test Event After registering the c-Class enclosure with Insight Remote Support, send a test event to confirm the connection. 1. In the OA navigation menu, click Enclosure Settings → Remote Support → Service Events. The Service Events screen appears. 2. Click Send Test Event.
Monitored Devices Configuration Guide Chapter 17: Configuring BladeSystem c-Class Enclosures Maintenance Disable Monitoring of a BladeSystem c-Class Enclosure There may be a reason that you need to temporarily disable a BladeSystem c-Class Enclosure so that is no longer recognized by Insight Remote Support. For example, for routine maintenance of the device or if the enclosure's warranty has expired.
Monitored Devices Configuration Guide Chapter 17: Configuring BladeSystem c-Class Enclosures If using firmware version 3.60 or above, HP recommends registering your c-Class Enclosure through the OA. For more information, see "Configuring BladeSystem c-Class Enclosures Through the OA" on page 126. Fulfill Configuration Requirements Complete the following steps to configure your BladeSystem c-Class Enclosures using SNMP to be monitored by Insight RS. Table 17.
Monitored Devices Configuration Guide Chapter 17: Configuring BladeSystem c-Class Enclosures 5. In the System Information pane, select the Enable SNMP check box and complete the following: a. Add system location and contact information. b. Set Read and Write community strings. 6. Click Apply. 7. In the SNMP Alert Destinations pane, complete the following: a. In the Host field, type the IP address of the Hosting Device. b. In the Community String field, type the SNMP community string for the Hosting Device.
Monitored Devices Configuration Guide Chapter 17: Configuring BladeSystem c-Class Enclosures 5. Enter the Community String you have configured on your device. 6. Click Add. Insight RS creates the protocol credential and it appears in the credentials table. Maintenance Disable Monitoring of a BladeSystem c-Class Enclosure There may be a reason that you need to temporarily disable a BladeSystem c-Class Enclosure so that is no longer recognized by Insight Remote Support.
Chapter 18 Configuring P6000 and Enterprise Virtual Arrays The P6000 Command View server can be either a standalone server with the Command View and SMI-S software installed (referred to as Server Based Management - SBM) or it can be built in to the EVA device itself, referred to as Array Based Management ABM.
Monitored Devices Configuration Guide Chapter 18: Configuring P6000 and Enterprise Virtual Arrays Table 18.1 P6000 and Enterprise Virtual Array Using SBM Configuration Steps Task Complete? Make sure Insight RS supports your P6000 disk array by checking the HP Insight Remote Support Release Notes. Verify HP P6000 Command View is installed and configured on the Storage Management Server. Install ELMC on the Storage Management Server. Add ELMC to the Insight RS Console.
Monitored Devices Configuration Guide Chapter 18: Configuring P6000 and Enterprise Virtual Arrays Command View installation and is required because it serves as the communication path between Insight Remote Support and the array, using CIMOM for WBEM communications. If the required P6000 Command View components are not installed, see "Documentation for P6000 Command View" on page 141 for more details.
Monitored Devices Configuration Guide Chapter 18: Configuring P6000 and Enterprise Virtual Arrays To obtain a snapshot of the current port assignments in your environment, in a command window, execute the following command: C:\ netstat –anb >netstat.txt Installing HP SIM For the First Time When installing HP SIM for the first time, the First Time Wizard includes a step to configure WBEM/WMI Mapper Proxy. Keep the default setting of port 5989.
Monitored Devices Configuration Guide Chapter 18: Configuring P6000 and Enterprise Virtual Arrays 3. Save the wbemportlist.xml file. 4. Restart the HP SIM service: right click on the HP Systems Insight Manager service and select restart from the drop-down list.
Monitored Devices Configuration Guide Chapter 18: Configuring P6000 and Enterprise Virtual Arrays sslKeyFilePath=C:\hp\sslshare\file.pem httpsPort=5989 To change the WMI Mapper Proxy port in HP SIM: 1. Log in to HP SIM with Administrative privileges. 2. Verify the existing credentials for the Hosting Device are correct: a. Open the All Systems list and select the device serving as the HP SIM CMS from the list. b. Click the Tools & Links tab. c. Click the System Credentials link. d.
Monitored Devices Configuration Guide Chapter 18: Configuring P6000 and Enterprise Virtual Arrays The following example shows the complete file, with port number 60000 used as the HTTPS port for SMI-S:
Monitored Devices Configuration Guide Chapter 18: Configuring P6000 and Enterprise Virtual Arrays retains port 5988 if it does not conflict with another port number. SMI-S uses these ports when the HP CIM Object Manager (CIMOM) process starts. Note: This screen appears only if a port conflict is detected, which is why HP recommends installing HP SIM before installing Command View.
Monitored Devices Configuration Guide Chapter 18: Configuring P6000 and Enterprise Virtual Arrays 2. Locate the cxws.http.port and cxws.https.port entries and reset the to the following values: cxws.http.port=5988 cxws.https.port=60000 3. Restart the HP CIMOM service. Documentation for P6000 Command View P6000 Command View documentation is available at: http://h18006.www1.hp.com/products/storage/software/cmdvieweva/index.html.
Monitored Devices Configuration Guide Chapter 18: Configuring P6000 and Enterprise Virtual Arrays 4. Copy the appropriate Windows x86/x64 ELMC software package into a temporary directory on the P6000 Command View server. 5. Double-click the installer file to begin the install process. The kit will install and finish with no user prompting. No user configuration input is required to install the ELMC software package.
Monitored Devices Configuration Guide Chapter 18: Configuring P6000 and Enterprise Virtual Arrays a. In the Select and Configure Protocol drop-down list, select HP P6000 Command View. b. Click New. c. In the Named Credential drop-down list, select the Named Credential created earlier. d. Click Add. 3. Click the Sources tab. 4. Expand the IP Addresses section and add the IP address of the server running P6000 Command View that is managing the EVA. a. Click New. b.
Monitored Devices Configuration Guide Chapter 18: Configuring P6000 and Enterprise Virtual Arrays 3. On the General tab, click System Options. 4. On the System Options screen, under the Service heading, click Perform remote service test. 5. On the Perform Remote Service Test screen, click Perform Remote Service Test. 6. Click OK. 7. In the Insight RS Console, navigate to Devices → Service Events to verify that the event was received.
Monitored Devices Configuration Guide Chapter 18: Configuring P6000 and Enterprise Virtual Arrays Being in this mode has no effect on the functionality of P6000 Command View or event handling within P6000 Command View. This mode is solely for the benefit of external support tools, such as Insight Remote Support. To enable User-Initiated Service Mode, complete the following steps: 1. Open P6000 Command View and select a device in the left menu tree. 2.
Monitored Devices Configuration Guide Chapter 18: Configuring P6000 and Enterprise Virtual Arrays Important: The ABM Fully Qualified Domain Name must not be the same as the EVA array name. Insight RS has no way to differentiate between two devices that have the same name. Fulfill Configuration Requirements Complete the following steps to configure your P6000 and Enterprise Virtual Arrays using ABM to be monitored by Insight RS. Table 18.
Monitored Devices Configuration Guide Chapter 18: Configuring P6000 and Enterprise Virtual Arrays 3. From the Select and Configure Protocol drop-down list, select Event Log Monitoring Collector (ELMC). 4. Click New. The New Credential dialog box appears. Insight RS creates the protocol credential and it appears in the credentials table. Discover the ABM If you are managing the array from the P6000 Command View instance running on the Array Based Management (ABM), then you need to discover the ABM.
Chapter 19 Configuring StoreVirtual P4000 Storage Systems HP Insight Remote Support software delivers secure remote support for your HP servers, storage, network, and SAN environments, which includes the P4000 SAN. Note: HP StoreVirtual Storage is the new name for HP LeftHand Storage and HP P4000 SAN solutions. LeftHand Operating System (LeftHand OS) is the new name for SAN/iQ.
Monitored Devices Configuration Guide Chapter 19: Configuring StoreVirtual P4000 Storage Systems Insight RS supports CMC 9.0 and higher (CMC 11.0 is recommended) CMC 11.0 can be used to manage LeftHand OS 9.x, 10.x, and 11.0 storage nodes. CMC, Windows version has the following requirements: Table 19.
Monitored Devices Configuration Guide Chapter 19: Configuring StoreVirtual P4000 Storage Systems The found storage systems appear in the available category in the CMC. Upgrade LeftHand OS on the P4000 Storage Systems Note: LeftHand Operating System (LeftHand OS) is the new name for SAN/iQ. Use CMC to upgrade to LeftHand OS 9.0 or higher (LeftHand OS 11.0 is recommended) on the P4000 Storage Systems. If your P4000 Storage Systems already has LeftHand OS 9.
Monitored Devices Configuration Guide Chapter 19: Configuring StoreVirtual P4000 Storage Systems Note: For LeftHand OS 9.0 devices, Patch Set 07 is recommended and for LeftHand OS 9.5 devices, Patch Set 03 is recommended for all devices. For P4800 devices running LeftHand OS 9.0, Patch Set 05 is required for Insight Remote Support version 7.0.8. Note: P4800 Storage Systems running LeftHand OS 9.0 require 9.0 Patch Set 05 or greater installed on every P4000 node to work with Insight Remote Support 7.0.8.
Monitored Devices Configuration Guide Chapter 19: Configuring StoreVirtual P4000 Storage Systems Figure 19.1 Find the Storage Node Running the VIP l Remote Copy — If you are upgrading management groups with Remote Copy associations, you should upgrade the remote management groups first. If you upgrade the primary group first, Remote Copy may stop working temporarily, until both the primary management group and the remote group have finished upgrading.
Monitored Devices Configuration Guide Chapter 19: Configuring StoreVirtual P4000 Storage Systems Figure 19.2 Viewing the CMC Upgrade/Installation Window Increase the Size of the OS Disk on the VSAs Due to changes in the size of the VMware tools that get installed during software upgrades from pre-8.5 versions of LeftHand OS, you must increase the size of the OS disk before upgrading the VSA. Additional space requirements are necessary for future software releases, as well.
Monitored Devices Configuration Guide Chapter 19: Configuring StoreVirtual P4000 Storage Systems 7. Using the VI Client, power on the VSA. 8. Find the VSA in the CMC and apply the upgrade. Verify Management Group Version l When upgrading from version LeftHand OS 7.x to release 9.
Monitored Devices Configuration Guide Chapter 19: Configuring StoreVirtual P4000 Storage Systems Management Group level under CMC 10.0 and higher, you need to configure SNMP on the Hosting Device to allow traps from all LeftHand OS nodes. Note: For LeftHand OS Management Groups, users can configure the Hosting Device trap host destination P4000 CLI createSNMPTrapTarget command instead of using CMC.
Monitored Devices Configuration Guide Chapter 19: Configuring StoreVirtual P4000 Storage Systems 3. Select Alerts in the left menu tree, and verify that alerts are configured with the "trap" option for each storage system. Note: LeftHand OS ships by default with traps set for all alert cases. Page 156 of 248 HP Insight Remote Support (7.0.
Monitored Devices Configuration Guide Chapter 19: Configuring StoreVirtual P4000 Storage Systems 4. Add the Hosting Device IP address to the P4000 Storage System's SNMP trap send list. The Hosting Device IP address is needed to configure SNMP traps on each storage system. Note that in CMC 9.0 and higher, SNMP traps are configured at the Management Group level, not at the node level. a. Select SNMP in the left menu tree and open the SNMP Traps tab. b.
Monitored Devices Configuration Guide Chapter 19: Configuring StoreVirtual P4000 Storage Systems c. In the Edit SNMP Traps dialog, click Add. d. In the Add IP or Hostname dialog, type the IP address or host name into the IP or Hostname field. Verify that the Trap Version is v1, and click OK. 5. Repeat steps 3 to 4 for each P4000 Storage System. Alternatively, you could also configure one node using steps 3 to 4, then use the CMC copy node configuration option to copy the configuration to all other nodes.
Monitored Devices Configuration Guide Chapter 19: Configuring StoreVirtual P4000 Storage Systems a. Select Administration in the left menu tree. b. Create a user group with read-only access, if one does not already exist. Browse to Administrative Tasks → New Group. c. Create a new user. First select the group you created in the previous step, then go to Administrative Tasks → New User. Type the User Name, Password, and click Add to add this user to the read-only user group you created.
Monitored Devices Configuration Guide Chapter 19: Configuring StoreVirtual P4000 Storage Systems Add P4000 SAN Solution (SAN/iQ) Protocol to the Insight RS Console To add the P4000 SAN Solution (SAN/iQ) protocol, complete the following steps: 1. In a web browser, log on to the Insight RS Console (https://:7906.) 2. Create a Named Credential for every set of Management Group credentials: a. In the Insight RS Console, navigate to Company Information → Named Credentials. b.
Monitored Devices Configuration Guide Chapter 19: Configuring StoreVirtual P4000 Storage Systems Discover the P4000 To discover the P4000, complete the following steps: 1. In a web browser, log on to the Insight RS Console (https://:7906.) 2. Add the IP addresses for the P4000 devices to be discovered: Note: When discovering new P4000 devices, do not include any P4000 Management Group Virtual IP (VIP) addresses.
Monitored Devices Configuration Guide Chapter 19: Configuring StoreVirtual P4000 Storage Systems d. Click the Single device from HP SIM option and type the P4000 device's IP address or host name. Click Save Adapter Settings. 2. Verify that the appropriate protocols have been assigned to the P4000 device: a. In the Insight RS Console, navigate to Devices and click the P4000 Device Name. b.
Monitored Devices Configuration Guide Chapter 19: Configuring StoreVirtual P4000 Storage Systems Go to Hosting Device configurations to verify that the test event was posted to the Hosting Device logs. The CMC read-only credentials were verified during device discovery when each LeftHand OS device was added to Hosting Device monitored listed. Page 163 of 248 HP Insight Remote Support (7.0.
Chapter 20 Configuring MSA15xx Modular Smart Arrays Fulfill Configuration Requirements To configure your MSA15xx Modular Smart Arrays to be monitored by Insight RS, complete the following steps: Table 20.1 P2000 and Modular Smart Array Configuration Steps Task Complete? Make sure Insight RS supports your Modular Smart Array by checking the HP Insight Remote Support Release Notes. Configure SNMP on the MSA. Add the SNMP protocol to the Insight RS Console.
Monitored Devices Configuration Guide Chapter 20: Configuring MSA15xx Modular Smart Arrays 5. Modify any necessary configuration fields and make sure that the IP address of the Hosting Device is listed as a Trap Address. 6. Click OK to commit your changes. 7. Exit the utility and discover your 1510i in the Insight RS Console.
Monitored Devices Configuration Guide Chapter 20: Configuring MSA15xx Modular Smart Arrays 1. In a web browser, log on to the Insight RS Console. 2. In the main menu, select Discovery and click the Credentials tab. 3. From the Select and Configure Protocol drop-down list, select Simple Network Management Protocol Version 1. 4. Click New. The New Credential dialog box appears. 5. Enter the Community String you have configured on your device. 6. Click Add.
Chapter 21 Configuring MSA2xxx G1 Modular Smart Arrays Important: Configuration collections are not supported, except when the MSA2xxx G1 is part of a SAN collection. Fulfill Configuration Requirements To configure your MSA2xxx G1 Modular Smart Arrays to be monitored by Insight RS, complete the following steps: Table 21.1 P2000 and Modular Smart Array Configuration Steps Task Complete? Make sure Insight RS supports your Modular Smart Array by checking the HP Insight Remote Support Release Notes.
Monitored Devices Configuration Guide Chapter 21: Configuring MSA2xxx G1 Modular Smart Arrays 3. In the expanded list select the Event Notification link. Page 168 of 248 HP Insight Remote Support (7.0.
Monitored Devices Configuration Guide Chapter 21: Configuring MSA2xxx G1 Modular Smart Arrays 4. On the Event Notification Summary page, verify that the SNMP notification types (Visual Alerts, Email Alerts, and SNMP Traps) are enabled, and click Change Notification Settings to commit the changes. 5. Click the SNMP configuration link under the Event Notification heading in the left panel. 6.
Monitored Devices Configuration Guide Chapter 21: Configuring MSA2xxx G1 Modular Smart Arrays 7. Click Change SNMP Traps Configuration to commit your changes. Note: If your Insight Remote Support Hosting Device is fully configured, you can send the test event from this page. If the Hosting Device is not yet configured, you can return to this page later to send the Test Event. 8. Exit the utility and discover your 2012/2112 in the Insight RS Console.
Chapter 22 Configuring MSA23xx G2 Modular Smart Arrays Fulfill Configuration Requirements To configure your MSA23xx G2 Modular Smart Arrays to be monitored by Insight RS, complete the following steps: Table 22.1 P2000 and Modular Smart Array Configuration Steps Task Complete? Make sure Insight RS supports your Modular Smart Array by checking the HP Insight Remote Support Release Notes. Configure SNMP on the MSA. Configure WBEM on the MSA. Add the SNMP protocol to the Insight RS Console.
Monitored Devices Configuration Guide Chapter 22: Configuring MSA23xx G2 Modular Smart Arrays 4. From the menu select Configuration → Services → SNMP Notification. 5. On the Configure SNMP Notification page, modify the SNMP settings to include the Hosting Device as an SNMP Trap Host and select your Notification Level from the drop-down list (the Informational level is recommended). Page 172 of 248 HP Insight Remote Support (7.0.
Monitored Devices Configuration Guide Chapter 22: Configuring MSA23xx G2 Modular Smart Arrays 6. Click Apply to commit your changes. 7. Exit the utility and discover your 23xx in the Insight RS Console. Install WBEM SMI-S Proxy Provider Software The MSA2000 G2 SMI-S Proxy Provider software must be installed on a ProLiant host server that will manage your MSA23xx devices. It provides a WBEM-based management framework.
Monitored Devices Configuration Guide Chapter 22: Configuring MSA23xx G2 Modular Smart Arrays community string or use a nonstandard port, you must create an SNMPv1 protocol credential in the Insight RS Console. To configure SNMPv1 in the Insight RS Console, complete the following steps: 1. In a web browser, log on to the Insight RS Console. 2. In the main menu, select Discovery and click the Credentials tab. 3.
Monitored Devices Configuration Guide Chapter 22: Configuring MSA23xx G2 Modular Smart Arrays MSA23xx G2 devices to be discovered. d. Click Add. 4. Click Start Discovery. Page 175 of 248 HP Insight Remote Support (7.0.
Chapter 23 Configuring P2000 G3 Modular Smart Arrays Fulfill Configuration Requirements To configure your P2000 G3 Modular Smart Arrays to be monitored by Insight RS, complete the following steps: Table 23.1 P2000 and Modular Smart Array Configuration Steps Task Complete? Make sure Insight RS supports your Modular Smart Array by checking the HP Insight Remote Support Release Notes. Configure SNMP on the MSA. Configure WBEM on the MSA. Add the SNMP protocol to the Insight RS Console.
Monitored Devices Configuration Guide Chapter 23: Configuring P2000 G3 Modular Smart Arrays 4. From the menu select Configuration → Services → SNMP Notification. 5. On the Configure SNMP Notification page, modify the SNMP settings to include the Hosting Device as an SNMP Trap Host and select your Notification Level from the drop-down list (the Informational level is recommended). Page 177 of 248 HP Insight Remote Support (7.0.
Monitored Devices Configuration Guide Chapter 23: Configuring P2000 G3 Modular Smart Arrays 6. Click Apply to commit your changes. 7. Exit the utility and discover your P2000 G3 in the Insight RS Console. About WBEM on the P2000 G3 The SMI-S provider for the P2000 G3 MSA is integrated in the firmware and delivered with the P2000 G3 series disk arrays. It provides a WBEM-based management framework.
Monitored Devices Configuration Guide Chapter 23: Configuring P2000 G3 Modular Smart Arrays Discover the Device in the Insight RS Console To discover the device from the Insight RS Console, complete the following steps: 1. In a web browser, log on to the Insight RS Console. 2. In the Main Menu, select Discovery and click the Sources tab. 3. Expand the IP Addresses section and add the IP address for your device: a. Click New. b. Select the Single Address, Address Range, or Address List option. c.
Chapter 24 Configuring StoreEasy Storage Systems Insight Remote Support (RS) requires WMI to be installed and configured on your StoreEasy Storage system (formerly Commercial NAS) in order for Insight RS to communicate with your device for discovery, event monitoring, and collections. WMI comes pre-installed on StoreEasy Storage systems. No additional configuration of WMI is necessary.
Monitored Devices Configuration Guide Chapter 24: Configuring StoreEasy Storage Systems n File and Printer Sharing (Echo Request - ICMPv4-Out) n Windows Management Instrumentation (WMI-Out) More information regarding security in Insight RS can be found in the HP Insight Remote Support Security White Paper, available at: http://www.hp.com/go/insightremotesupport/docs.
Monitored Devices Configuration Guide Chapter 24: Configuring StoreEasy Storage Systems To verify connectivity from the device to Insight RS, send a WMI test indication to the Hosting Device and then verify the test indication was received in the Insight RS Console. 1. In a web browser, access System Management Homepage (SMH) on the monitored device: https://[ipaddress]:2381. 2. Log on using the administrator user name and password for the monitored device.
Monitored Devices Configuration Guide Chapter 24: Configuring StoreEasy Storage Systems 1. In a web browser, log on to the Insight RS Console. 2. In the Main Menu, select Service Events. If your monitored device is properly configured, the event will appear in the Service Events Information pane. Page 183 of 248 HP Insight Remote Support (7.0.
Chapter 25 Configuring StoreAll Network Storage Systems Note: HP StoreAll Storage is the new name for HP IBRIX Storage. Note the following limitations: l For X9000 systems, the Insight Remote Support implementation is limited to hardware events. l Some manual configurations require that the X9320 and X9300 nodes be recognized as a X9000 solution. See section "Configure Warranty and Contract Information" on page 186.
Monitored Devices Configuration Guide Chapter 25: Configuring StoreAll Network Storage Systems rocommunity public trapcommunity public trapsink public syscontact syslocation # ---------------------- END -------------------2. To add more than one SNMP Manager IP, copy the following lines: rwcommunity public rocommunity public trapsink public 3. After updating the snmpd.
Monitored Devices Configuration Guide Chapter 25: Configuring StoreAll Network Storage Systems To ensure that hp-snmp-agents restarts when the system is rebooted, type the following command: # chkconfig hp-snmp-agents on Create an SNMP Protocol Credential in Insight RS If your device's SNMP community string is set to public and your community access mode is read only, Insight RS automatically associates an SNMPv1 protocol with your device.
Monitored Devices Configuration Guide Chapter 25: Configuring StoreAll Network Storage Systems l n Select the Site n Type the appropriate Support Type and Support Identifier Custom field settings for MSA Storage Management Utility Configure SNMP settings on the MSA Storage Management Utility section. (For more information, see “Configuring SNMP event notification in SMU” in the 2300 Modular Smart Array Reference Guide at: http://www.hp.com/support/manuals.
Chapter 26 Configuring Virtual Library Systems Fulfill Configuration Requirements Complete the following steps to configure your Virtual Library Systems to be monitored by Insight RS. Table 26.1 Virtual Library System Configuration Steps Task Complete? Make sure Insight RS supports your Virtual Library System by checking the HP Insight Remote Support Release Notes. Configure SNMP on the Virtual Library System. Discover the Virtual Library System in the Insight RS Console.
Monitored Devices Configuration Guide Chapter 26: Configuring Virtual Library Systems 6. The trap version is 1. 7. Click Add. Discover the Device in the Insight RS Console To discover the device from the Insight RS Console, complete the following steps: 1. In a web browser, log on to the Insight RS Console. 2. In the main menu, select Discovery and click the Sources tab. 3. Expand the IP Addresses section and add the IP address for your device: a. Click New. b.
Chapter 27 Configuring StoreOnce Backup (D2D) Systems Fulfill Configuration Requirements Complete the following steps to configure your StoreOnce Backup (D2D) Systems to be monitored by Insight RS. Table 27.1 StoreOnce Backup (D2D) System Configuration Steps Task Complete? Make sure Insight RS supports your StoreOnce Backup (D2D) System by checking the HP Insight Remote Support Release Notes. Verify Firmware version on the StoreOnce Backup (D2D) System.
Monitored Devices Configuration Guide Chapter 27: Configuring StoreOnce Backup (D2D) Systems 5. Use the Hosting Device IP address to add a destination. Configure SNMP for StoreOnce B6200 and 2600/4200/4400 Backup Systems To configure the StoreOnce Backup B6200 and 2600/4200/4400 Backup Systems to send traps to Insight Remote Support, complete the following steps: 1. Log on to the StoreOnce Backup System using the SSH protocol (Using "putty.exe" or a similar tool). 2.
Monitored Devices Configuration Guide Chapter 27: Configuring StoreOnce Backup (D2D) Systems community string or use a nonstandard port, you must create an SNMPv1 protocol credential in the Insight RS Console. To configure SNMPv1 in the Insight RS Console, complete the following steps: 1. In a web browser, log on to the Insight RS Console. 2. In the main menu, select Discovery and click the Credentials tab. 3.
Chapter 28 Configuring StoreEver Tape Libraries HP’s physical tape libraries require a combination of their own web-based management interfaces and aggregated HP Command View for Tape Libraries (TL) library management software to work with Insight Remote Support (RS). Users configure each library to send SNMP traps for hardware events, such as fan failures, directly to the Insight RS server. Users configure Command View TL to send TapeAssure events over SMI-S such as poor drive margin.
Monitored Devices Configuration Guide Chapter 28: Configuring StoreEver Tape Libraries Note: HP recommends you use the latest version of Command View TL. Download the update at: http://www.hp.com/support/cvtl. Important: Select Custom Installation to make sure the Command View TL SMI-S provider is installed. Use the following procedure to configure Command View TL to allow Insight RS to register for TapeAssure events for Command View TL. Configuring Command View TL 3.1 and Above The Command View TL 3.
Monitored Devices Configuration Guide Chapter 28: Configuring StoreEver Tape Libraries Overview window. Important: TapeAssure can also monitor standalone tape drives (those not in a tape library) and a host name appears instead of a library name; however, standalone drives cannot be configured for Insight RS. Configure SNMP on Your Tape Libraries You must add the Hosting Device as a trap destination on your tape libraries for service events to reach Insight RS.
Monitored Devices Configuration Guide Chapter 28: Configuring StoreEver Tape Libraries 3. In the left panel, select SNMP Alerts. The current SNMP traps appear in the right panel. 4. Do one of the following: n In the right panel, right-click an SNMP trap, and then select Add Trap Entry. or n Select Actions → Add Trap Entry. The SNMP Trap Entry screen appears. 5. In the Trap Destination field, type the Hosting Device IP address or Fully Qualified Domain Name (FQDN). 6.
Monitored Devices Configuration Guide Chapter 28: Configuring StoreEver Tape Libraries 1. Log on to the ESL G3 user interface as admin. 2. In the console, go to Setup → Network Configuration → Network Security Settings. 3. In the Security Configuration screen, select the SNMP/SMI-S tab. Note: Library health events are monitored with SNMP only. You do not need to enable SMIS unless it is required for other Network Management software. 4. Click OK. 5.
Monitored Devices Configuration Guide Chapter 28: Configuring StoreEver Tape Libraries Configure Modular Systems Library G3 Series To allow Insight RS to register for your Modular Systems Library (MSL) G3 library health events using SNMP, complete the following steps: 1. Log on to the Command View MSL web interface as Administrator. 2. Click the Configuration tab. 3. Click the Network Management tab. Page 198 of 248 HP Insight Remote Support (7.0.
Monitored Devices Configuration Guide Chapter 28: Configuring StoreEver Tape Libraries 4. Verify the SNMP Enabled check box is selected. 5. In the IPv4 Target address field type the Hosting Device IP address or FQDN. 6. Verify SNMPv1 is the version selected. 7. In the SNMP Trap Notification Filter, select Critical and Warning Events as the filter level. 8. Click Submit.
Monitored Devices Configuration Guide Chapter 28: Configuring StoreEver Tape Libraries 4. Verify the SNMP Enabled check box is selected. 5. In the SNMP Targets table, click Edit next to a target without an IP/Hostname. 6. In the IP/Hostname field type the Hosting Device IP address or FQDN. 7. Verify SNMPv1 is the version selected and enter the community string of the Hosting Device. 8. Click Submit. 9. Click OK in the confirmation dialogue box.
Monitored Devices Configuration Guide Chapter 28: Configuring StoreEver Tape Libraries Create a WBEM Protocol Credential in Insight RS For ESL and EML tape libraries, you must create a WBEM protocol in the Insight RS Console for the Command View TL server that monitors your tape libraries. To configure WBEM in the Insight RS Console, complete the following steps: 1. In a web browser, log on to the Insight RS Console. 2. In the main menu, select Discovery and click the Credentials tab. 3.
Chapter 29 Configuring StoreFabric B-Series Switches Fulfill Configuration Requirements Complete the following steps to configure your StoreFabric B-Series Switches to be monitored by Insight RS. Note: Test trap support for B-series SAN switches requires the installation of Fabric Operating System v6.3.0b firmware or higher. See the HP Fabric OS 6.3.0b Customer Advisory for details, at: http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectI D=c01924282. Table 29.
Monitored Devices Configuration Guide Chapter 29: Configuring StoreFabric B-Series Switches Community 4: public (ro) No trap recipient configured yet Community 5: common (ro) No trap recipient configured yet Community 6: FibreChannel (ro) No trap recipient configured yet 3. Set SNMPv1 community string and Trap recipient: > snmpconfig --set snmpv1 SNMP community and trap recipient configuration: Community (rw): [public] gcc-public ! Create new community Trap Recipient's IP address : [0.0.0.0] 1.2.3.
Monitored Devices Configuration Guide Chapter 29: Configuring StoreFabric B-Series Switches Community 4: public (ro) No trap recipient configured yet Community 5: common (ro) No trap recipient configured yet Community 6: FibreChannel (ro) No trap recipient configured yet 5. Set SNMP access control: > snmpconfig --set accesscontrol SNMP access list configuration: Access host subnet area : [11.0.0.2] 1.2.3.4 ! set to the IP add of SIM Read/Write? (true, t, false, f): [true] Access host subnet area : [1.2.3.
Monitored Devices Configuration Guide Chapter 29: Configuring StoreFabric B-Series Switches Entry 3: No access host configured yet Entry 4: No access host configured yet Entry 5: No access host configured yet 8.
Monitored Devices Configuration Guide Chapter 29: Configuring StoreFabric B-Series Switches Customizing MIB-II system variables ... At each prompt, do one of the following: o to accept current value, o enter the appropriate new value, o to skip the rest of configuration, or o to cancel any change. To correct any input mistake: erases the previous character, erases the whole line, sysDescr: [Fibre Channel Switch.] Brocade 4/16 FC Switch sysLocation: [End User Premise.
Monitored Devices Configuration Guide Chapter 29: Configuring StoreFabric B-Series Switches c. Type the IP address(es) of the devices to be discovered. d. Click Add. 4. Click Start Discovery. Verify Device Details After discovering the B-Series switch, do the following: l Verify the correct product number and serial number for the switches has been captured by the Insight RS Console.
Chapter 30 Configuring StoreFabric C-Series Switches Fulfill Configuration Requirements Complete the following steps to configure your StoreFabric C-Series Switches to be monitored by Insight RS. Table 30.1 StoreFabric C-Series Switch Configuration Steps Task Complete? Make sure Insight RS supports your C-Series switch by checking the HP Insight Remote Support Release Notes. Configure SNMPv1 on the C-Series switch. Add the SNMP protocol to the Insight RS Console.
Monitored Devices Configuration Guide Chapter 30: Configuring StoreFabric C-Series Switches To configure SNMPv1 in the Insight RS Console, complete the following steps: 1. In a web browser, log on to the Insight RS Console. 2. In the main menu, select Discovery and click the Credentials tab. 3. From the Select and Configure Protocol drop-down list, select Simple Network Management Protocol Version 1. 4. Click New. The New Credential dialog box appears. 5.
Monitored Devices Configuration Guide Chapter 30: Configuring StoreFabric C-Series Switches 2. This will cause the C-Series switch to send a bad power supply test event to the Hosting Device. If everything is configured correctly, this event results in an incident viewable at HP. Note: You can also use test pfm test-SNMP-trap fan, but the temp type event, if used, will be ignored.
Chapter 31 Configuring StoreFabric H-Series Switches Fulfill Configuration Requirements Complete the following steps to configure your StoreFabric H-Series Switches to be monitored by Insight RS. Table 31.1 StoreFabric H-Series Switch Configuration Steps Task Complete? Make sure Insight RS supports your H-Series switch by checking the HP Insight Remote Support Release Notes. Configure SNMPv1 on the H-Series switch. Add the SNMP protocol to the Insight RS Console.
Monitored Devices Configuration Guide Chapter 31: Configuring StoreFabric H-Series Switches 3. From the Select and Configure Protocol drop-down list, select Simple Network Management Protocol Version 1. 4. Click New. The New Credential dialog box appears. 5. Enter the Community String you have configured on your device. 6. Click Add. Insight RS creates the protocol credential and it appears in the credentials table.
Chapter 32 Configuring Provision-based Networking Switches Provision-based networking switches (formerly E-series/ProCurve) require SNMP for discovery and event monitoring. Provision-based switches ship with SNMP installed and enabled. You can use either Telnet or SSH for configuration collections. Telnet is enabled on Provision-based switches by default. If you want to use SSH for configuration collections, you must enable it (see section "Enabling SSH").
Monitored Devices Configuration Guide Chapter 32: Configuring Provision-based Networking Switches 1. Type the config command to enable the global configuration mode: # config 2. Type the crypto command to generate an RSA key pair, which includes one public RSA key and one private RSA key. # crypto key generate ssh rsa Enable SSH You only need to enable SSH if you want to use it instead of Telnet. If you choose to use Telnet, you can skip this section.
Monitored Devices Configuration Guide Chapter 32: Configuring Provision-based Networking Switches 1. Type the show version command to determine which software version your Provision-based switch is running: # sho ver 2. Type the config command to enable the global configuration mode: # config 3. The output should show a version number similar to x.14.60, where x will be a letter such as K. 4. Use the snmp-server command to type the Hosting Device's IP address.
Monitored Devices Configuration Guide Chapter 32: Configuring Provision-based Networking Switches 5. Enable the TFTP client: tftp client 6. Move the public key to the switch: copy tftp pub-key-file manager 7. Enable public key authentication: aaa authentication ssh login public-key 8. Enable user/password authentication: aaa authentication ssh enable local 9.
Monitored Devices Configuration Guide Chapter 32: Configuring Provision-based Networking Switches Option 2: Using Other Certificates Prerequisites l PuTTYgen — used to generate a key pair if required. l TFTP server — used to move the public key to a Provision-based switch. Copy the Certificate to the Switch To copy the certificate to the Provision-based switch, complete the following steps: 1. Use PuTTYgen to create a key pair. 2.
Monitored Devices Configuration Guide Chapter 32: Configuring Provision-based Networking Switches 1. In the Insight RS Console, add a SSH certificate credential on the Discovery → Credentials tab. a. Select Secure Shell (SSH) from the Select and Configure Protocol drop-down list and click New. b. Select Certificate Credential from the Type drop-down list. c. Browse to the private key file, PCPrivate.pem. d. Type the Certificate Alias. The alias will take the form of switchname-manager.
Chapter 33 Configuring ComWare-based Networking Switches ComWare-based networking switches (formerly A-Series or H3C/3COM) require SNMP for discovery and event monitoring. Important: Switches configured to use the HP proprietary Intelligent Resilient Framework (IRF) technology are not supported as only the master device will be monitored correctly. Slave device errors and automatic failover of a master device will produce anomalies including incorrect reporting.
Monitored Devices Configuration Guide Chapter 33: Configuring ComWare-based Networking Switches [Switch] interface vlan-interface 1 [Switch-Vlan-interface1] ip address 255.255.255.0 [Switch-Vlan-interface1] quit 3. Set the authentication mode for the user interfaces to AAA. [Switch] user-interface vty 0 4 [Switch-ui-vty0-4] authentication-mode scheme 4. Enable the user interfaces to support Telnet. [Switch-ui-vty0-4] protocol inbound telnet [Switch-ui-vty0-4] quit 5.
Monitored Devices Configuration Guide Chapter 33: Configuring ComWare-based Networking Switches Verifying Telnet/SSH Communication Use the following procedure to verify that Telnet or SSH communication is working properly: 1. From the Hosting Device, connect to the ComWare-based switch using the protocol you want to verify. Wait until the connection is established. 2. Type the username and password when prompted. A successful log on confirms that Telnet/SSH is configured properly.
Monitored Devices Configuration Guide Chapter 33: Configuring ComWare-based Networking Switches d. Click Add. 4. Click Start Discovery. Verifying SNMP Communication There is not a way to manually verify the SNMP configuration without generating an event, which can only be accomplished by performing an action like pulling a fan tray or disconnecting a power supply. Note: Do not pull a redundant FRU to test the configuration.
Chapter 34 Configuring Uninterruptable Power Supplies Uninterruptable Power Systems (UPS) come with either a Management Module or a Network Module installed, depending on the model. Use the appropriate configuration procedure below for your model: l To configure a UPS that uses a Management Module, see "Configuring UPS Management Modules" below. l To configure a UPS that uses a Network Module, see "Configuring UPS Network Modules" on page 225.
Monitored Devices Configuration Guide Chapter 34: Configuring Uninterruptable Power Supplies 1. Log on to the UPS Management Module web interface. 2. Click the Setup tab, and in the left menu, click Event Notifications. 3. Add the Insight RS Hosting Device as an SNMP trap recipient on the SNMP Traps tab. a. Click the SNMP Traps tab. This screen enables administrators to configure SNMP trap event notifications. b. To enable SNMP traps for a server, select the Enable option. c.
Monitored Devices Configuration Guide Chapter 34: Configuring Uninterruptable Power Supplies Discover the Device in the Insight RS Console To discover the device from the Insight RS Console, complete the following steps: 1. In a web browser, log on to the Insight RS Console. 2. In the main menu, select Discovery and click the Sources tab. 3. Expand the IP Addresses section and add the IP address for your device: a. Click New. b. Select the Single Address, Address Range, or Address List option. c.
Monitored Devices Configuration Guide Chapter 34: Configuring Uninterruptable Power Supplies Task Complete? Discover the UPS Network Module in the Insight RS Console. Send a test event to verify connectivity between your UPS Network Module and Insight RS. Configure SNMP SNMP can be setup in the SNMP Settings screen in the UPS Network Module web interface.
Monitored Devices Configuration Guide Chapter 34: Configuring Uninterruptable Power Supplies b. Type the name of the application, such as Insight RS, in the Application Name field. HP recommends adding “SNMP” or “Trap” to the name to for easy monitoring. c. Type the host name or the IP address of the management server on which the application is running in the Hostname or IP address field. d. Select the SNMP version from the Protocol drop-down menu. e.
Monitored Devices Configuration Guide Chapter 34: Configuring Uninterruptable Power Supplies Discover the Device in the Insight RS Console To discover the device from the Insight RS Console, complete the following steps: 1. In a web browser, log on to the Insight RS Console. 2. In the main menu, select Discovery and click the Sources tab. 3. Expand the IP Addresses section and add the IP address for your device: a. Click New. b. Select the Single Address, Address Range, or Address List option. c.
Chapter 35 Configuring Modular Cooling Systems Modular Cooling Systems are monitored through the management module that is installed on the Modular Cooling System. Insight Remote Support automatically detects management modules as part of the device discovery process. The management module should be installed and running before attempting discovery. Important: Configuration collections are not supported.
Monitored Devices Configuration Guide Chapter 35: Configuring Modular Cooling Systems 3. Type the name of the management module in the System Name field. 4. Type the name of the contact person in the System Contact field. 5. Type the name of the location in the System Location field. 6. Type the Read community string. 7. Type the Write community string. 8. Type the Trap community string. 9. Click Save Settings to save the information. 10.
Monitored Devices Configuration Guide Chapter 35: Configuring Modular Cooling Systems e. Type the IP address for up to four trap recipients in the IP Address fields. f. Click Save Settings to save the information. Create an SNMP Protocol Credential in Insight RS If your device's SNMP community string is set to public and your community access mode is read only, Insight RS automatically associates an SNMPv1 protocol with your device.
Chapter 36 Configuring Printers Insight Remote Support (RS) communicates with printers using SNMP, HTTP, and Printer Credentials. Both are pre-installed on supported printers. Fulfill Configuration Requirements Complete the following steps to configure your Printers to be monitored by Insight RS. Table 36.1 Printer Configuration Steps Task Complete? Make sure Insight RS supports your printer by checking the HP Insight Remote Support Release Notes. Configure SNMP on the printer.
Monitored Devices Configuration Guide Chapter 36: Configuring Printers b. Select or clear the Use the Administrator Password as the Set Community Name check box. c. Click Apply. 2. Browse to the Networking → Network Settings → SNMP tab. The Network Settings screen appears. 3. If the Use the Administrator Password as the Set Community Name check box was selected in Page 233 of 248 HP Insight Remote Support (7.0.
Monitored Devices Configuration Guide Chapter 36: Configuring Printers step 1b, complete the following steps: a. Set the Get Community Name field in the SNMPv1/v2 section to the same value as the administrator password. Important: For printers configured using SNMPv1/v2 read-write access, it is imperative that the same value be used in the Set Community Name and Get Community Name fields when not using the default community name value of "public". b.
Monitored Devices Configuration Guide Chapter 36: Configuring Printers 2. Verify that the Disable SNMPv1/v2 option is selected. 3. Verify that the Enable SNMPv3 check box is selected. 4. Verify the User Name, Authentication Key and Privacy Key fields contain values. These fields contain dots in order to maintain their security. Configure SNMP in the Insight RS Console Printers require the SNMP Read/Write community name.
Monitored Devices Configuration Guide Chapter 36: Configuring Printers community name was specified in the printer, then type publicinto the field because this is the default value for the printer. b. For printers using SNMPv3, make sure the following values are the default for all printers: o Account Authentication Protocol: MD5 o Account Privacy Protocol: DES o Context Name: Jetdirect Page 236 of 248 HP Insight Remote Support (7.0.
Monitored Devices Configuration Guide Chapter 36: Configuring Printers 6. Click Add. Configure Printer Credentials Printer Credentials communicate directly with the printer to gather data and to register and receive events. 1. In a web browser, log on to the Insight RS Console. 2. In the Insight RS Console main menu, select Administrator Settings and click the Discovery → Credentials tab. 3. From the Select and Configure Protocol drop-down list, select Printer Credentials. 4.
Monitored Devices Configuration Guide Chapter 36: Configuring Printers a. Click New. The New Credential dialog box appears. b. In the Priority drop-down list, select 1. c. In the Type drop-down list, select Anonymous Credential. d. Click Add. 5. Create a Printer Credential of type Username Password Credential. a. Click New. The New Credential dialog box appears. b. In the Priority drop-down list, select 2. c. In the Type drop-down list, select Username Password Credential. d.
Monitored Devices Configuration Guide Chapter 36: Configuring Printers e. In the Password and Confirm Password fields, type String.Empty. f. Click Add. Discover Printers The printer can be discovered from the Insight RS Console. To discover the printer, do the following: 1. In a web browser, log on to the Insight RS Console. 2. In the main menu, select Administrator Settings and click the Discovery → Sources tab. 3.
Chapter 37 Configuring VMware vCenter Servers Insight RS can collect virtual machine configuration information for your IT environment from your vCenter installation. Insight RS automatically discovers any VMware vCenter installations when the ProLiant Windows server it is installed on is discovered as long as the proper security credentials are configured. Insight RS supports collections for vCenter virtual machine guests, but does not support monitoring of the virtual machine guests.
Monitored Devices Configuration Guide Chapter 37: Configuring VMware vCenter Servers Add VMware vCenter Protocol Credentials in the Insight RS Console For the vCenter cluster to be discovered, you need to add the credentials you use to log into vCenter. If these credentials are not added, the vCenter cluster will not be discovered. To add a new credential, complete the following steps: 1. Log on to the Insight RS Console. 2. In the Main Menu, select Discovery → Credentials. 3.
Monitored Devices Configuration Guide Chapter 37: Configuring VMware vCenter Servers Insight RS Console, vCenter will be discovered as well. 4. Click Start Discovery. Note: The vCenter discovery causes the ESX and ESXi devices it manages to be discovered. Make sure the ESX and ESXi devices have proper credentials configured. Verify the Status of ProLiant vCenter Server in the Insight RS Console To verify the device was discovered correctly, do the following: 1.
Glossary collection schedules A Agentless Management Service (AMS) iLO 4 Agentless Management uses out-ofband communication for increased security and stability. With Agentless Management, health monitoring and alerting is built into the system and begins working the moment a power cord is connected to the server. This feature runs on the iLO hardware, independent of the operating system and processor. The separately installed AMS collects additional operating system data.
Monitored Devices Configuration Guide Glossary: device groups - HP Passport (HPP) trouble. Hardware events may result in a service event. D device groups Configurable groups of devices within the Insight RS Console that helps users organize the devices in their environment. discovery A feature within a management application that finds and identifies network objects. In HP management applications, discovery finds and identifies all the devices within a specified network range.
Monitored Devices Configuration Guide Glossary: identification - monitored device Additionally, based on your support agreement, system information can be collected for proactive analysis and services I identification An aspect of the discovery process that identifies the management protocol and type of system. iLO Insight RS Console The Insight Remote Support user interface that is installed on the Hosting Device. Insight RSA Integrated Lights-Out.
Monitored Devices Configuration Guide Glossary: Monitored Device Setup Wizard - Storage Management Server (SMS) of management protocol (for example, SNMP or WBEM) must be present on the device. Monitored Device Setup Wizard Step-by-step screens that helps users discover devices in their environment to be monitored. Users specify the range of devices to be discovered and the corresponding credentials.
Monitored Devices Configuration Guide Glossary: System Fault Management (SFM or SysFaultMgmt) - workflow case System Fault Management (SFM or SysFaultMgmt) SFM is the HP-UX fault management solution that implements WBEM standards. SFM integrates with other manageability applications like HP SIM, HP SMH, and other WBEM-based clients. system health Health status is an aggregate status all of the status sources (which can be SNMP, WBEM, and HTTP) with the most critical status being displayed.
Index A Active Health System Report 33 C monitored devices prerequisites communication protocols and software components 18 O c-Class BladeSystem Enclosure configuring 126, 129 Onboard Administrator configuring SNMP 130 Command View Enterprise Virtual Array 139 registering Remote Support 127 P configuring Insight Remote Support 59 ProLiant Citrix Server 61 configuring SNMP ProLiant Gen8 Server 28 ProLiant Citrix 61 ProLiant Linux Server 49 ProLiant Linux 49 ProLiant VMware ESX 54 ProLiant Window
