7.0.8 Insight Remote Support Installation and Configuration Guide

Installation and Configuration Guide
Glossary: device groups - HP Passport (HPP)
Page 76 of 80 HP Insight Remote Support (7.0.8)
D
device groups
Configurable groups of devices within the
Insight RS Console that helps users organize
the devices in their environment.
discovery
A feature within a management application
that finds and identifies network objects. In
HP management applications, discovery
finds and identifies all the devices within a
specified network range.
E
Enterprise Virtual Array (EVA)
An EVA is a high performance, high capacity
and high availability virtual RAID storage
solution for high-end enterprise environments.
entitlement
The process of authorizing a request for
support based on the contents of warranty or
support contracts held by the customer,
normally with respect to a specific Object of
Service (OOS) such as a hardware or
software component. Your level of entitlement
is determined by your HP Support contract.
Contact your HP Account Team for more
details.
event
A general term for all types of notifications
from one process to another.
Event Log Monitoring Collector (ELMC)
ELMC provides error condition detection of
the event log and communicates these events
to Insight RS.
H
hardware event
A specific type of event that suggests that a
specific hardware component may be in
trouble. Hardware events may result in a
service event.
Health Check
The LeftHand Networks Health Check Utility
is used to send monitoring log file information
from customer sites to LeftHand Networks for
troubleshooting and proactive health
monitoring. See Service Console.
Hosting Device
The Hosting Device is a supported Windows
ProLiant server that hosts the Insight Remote
Support software. When used with HP
Systems Insight Manager, the Hosting
Device can act as a Central Management
Server (CMS).
Hosting Device Setup Wizard
Step-by-step screens that helps users with
the initial configuration of their Hosting
Device.
HP Authorized Reseller/Distributor
Channel partners who sell hardware and
services.
HP Authorized Service Partner
Channel partners who deliver services and/or
installation service on HP’s behalf.
HP Care Pack Services
HP Care Packs can be purchased with HP
products and services to upgrade or extend
standard warranties with enhanced support
packages. They reduce downtime risks with
support levels from basic to mission-critical.
For many products, post-warranty HP Care
Pack Services are also available when an
original warranty expires.
HP Passport (HPP)
HP Passport single sign-in service lets you
use one user ID and password of your choice
to sign-in to all HP Passport-enabled Web
sites.