7.0.8 Insight Remote Support Installation and Configuration Guide

Installation and Configuration Guide
Appendix A: Export and Import of Device Information
Field Description
CONTACT2_ROLE Role of secondary contact supporting this
monitored device. Must be text 'Secondary
Contact.'
CONTACT2_FIRSTNAME Secondary contact's first name.
CONTACT2_LASTNAME Secondary contact's last name.
CONTACT2_EMAIL Secondary contact's email address.
CONTACT2_PHONE Secondary contact's primary phone number.
CONTACT2_ALTPHONE Secondary contact's alternate phone
number.
CONTACT2_HOURS Available hours to reach secondary contact.
CONTACT2_SALUTATION Mr., Mrs., Ms., Dr., etc.
CONTACT2_LANGUAGE Secondary contact's preferred language.
CONTACT2_TIMEZONE Timezone for the area where the secondary
contact lives.
CONTACT2_OTHER Free text notes about the secondary contact.
SUPPORT_CHANNEL_PARTNER_NAME Name of HP Authorized Service Partner.
SUPPORT_CHANNEL_PARTNER_ID ID of HP Authorized Service Partner.
SUPPORT_CHANNEL_PARTNER_CITY City of the HP Authorized Service Partner.
SUPPORT_CHANNEL_PARTNER_COUNTRY Country of the HP Authorized Service
Partner.
SERVICE_CHANNEL_PARTNER_NAME Name of Authorized Reseller.
SERVICE_CHANNEL_PARTNER_ID ID of Authorized Reseller.
SERVICE_CHANNEL_PARTNER_CITY City of the Authorized Reseller.
SERVICE_CHANNEL_PARTNER_COUNTRY Country of the Authorized Reseller.
ENTITLEMENT_IS_ENTITLED True or false value for whether the monitored
device is entitled for remote support.
ENTITLEMENT_PACKAGE The Service Level Agreement (SLA) that
covers the monitored device.
ENTITLEMENT_OFFER_START_DATE The start date of the device's warranty or
contract.
ENTITLEMENT_OFFER_END_DATE The expiration date of the device's warranty
or contract.
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