7.0.8 Insight Remote Support Installation and Configuration Guide

Installation and Configuration Guide
Appendix A: Export and Import of Device Information
Note: If attempting to use the rsadmin command right after installing Insight RS, the path
environment may not immediately be updated. If the rsadmin command is not found, and you
just completed the installation, you may need to log off and then log on to the Hosting Device to
make sure the needed environment variables have been updated.
Edit a Bulk CSV File
You can edit the bulk CSV file that you exported from Insight RS and then import the information. The file
can be edited with a text editor or a spreadsheet program. The table below shows the structure of the of
bulk CSV file.
Important: If any of the values in the CSV file contain commas, you need to wrap the value in
quotation marks, otherwise the comma will cause the CSV file to not load properly, resulting in
an error.
Field Description
SYSTEM_NAME Fully qualified host name of the monitored
device.
SYSTEM_IP IP address for the monitored device.
SERIAL_NUMBER Serial number for the monitored device.
PRODUCT_ID Product number for the monitored device.
COUNTRY_CODE Country code for the location where the
support contract was initiated. You can find
your country code at the International
Organization for Standardization web site at:
http://www.iso.ch/iso/ en/prods-
services/iso3166ma/02iso-3166-code-
lists/index.html.
ENTITLEMENT_TYPE The contract type. Possible options are:
'SAID,' 'Warranty,' 'Carepack.'
ENTITLEMENT_ID The contract ID.
CUST_DELIVERY_ID A vendor or HP provided identifier.
CUST_SERIAL_NUM A customer serial number different from that
provided by the system itself.
CUST_PRODUCT_ID A customer product number different from
that provided by the system itself.
Table A.1 CSV File Data Fields (in the order in which they should be provided)
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