7.0.8 Insight Remote Support Installation and Configuration Guide

Appendix A
Export and Import of Device Information
The bulk upload functionality allows you to submit monitored device configuration information for multiple
devices through a scripted process, rather than updating each individual system through the Insight RS
Console. The bulk upload file stores the required information for selected monitored devices. When the file
is imported, this information is used to supply unique information (including warranty and contract
information) for each monitored device. Provide the monitored device information in a comma separated
value (CSV) file, one device per line.
Important: For security reasons, protocol credential information is not saved in the CSV file.
After loading the CSV file, protocol credential information must be reconfigured for each device.
Export a Bulk CSV File
To export a bulk CSV file, complete the following steps:
1. Open a command prompt window on the Hosting Device.
2. Export the CSV file using the following command and the path to where you want to save the CSV
file:
rsadmin unload -file C:\[filepath]\[filename].csv
The system downloads the devices from Insight RS and saves them to a CSV file.
Import a Bulk CSV File
You can import previously edited bulk CSV files. See "Edit a Bulk CSV File" on the next page for
information about editing bulk CSV files.
Important: Make sure you register Insight RS in the Hosting Device Setup Wizard before
performing this command. Running this command before registration can lead to data integrity
issues during the registration process.
Important: A hard line break (carriage return) is required at the end of each series of system
fields. If one of the fields does not apply, leave the field empty, but do not delete the comma
delimiter.
To upload a bulk CSV file, complete the following steps:
1. Open a command prompt window on the Hosting Device.
2. Import the CSV file using the following command and the full path to the CSV file:
rsadmin load -file C:\[filepath]\[filename].csv
The system uploads the devices from the CSV file and lists them in the Insight RS Console.
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