7.0.8 Insight Remote Support Installation and Configuration Guide

Preface
Document Purpose and Audience
This document provides the necessary information to install and configure HP Insight Remote Support
(RS) on a Hosting Device and provides steps to troubleshoot the installation.
Important: This document only covers installing and configuring Insight RS on the Hosting
Device. Your monitored devices may require additional software components and configuration
that needs to be completed separately. Device configuration should be performed prior to the
installation of Insight RS. The information necessary to configure monitored devices is
described in the HP Insight Remote Support Monitored Devices Configuration Guide. If you
have not completed the installation and configuration information described in both of these
documents, Insight RS may not work properly.
This document is intended for HP's customers, HP business partners, and HP account teams. This
document is intended to guide both HP customers and HP support personnel through the installation and
configuration of Insight RS.
Product Overview
Insight RS is a software solution that enables reactive and proactive remote support to improve the
availability of supported servers, storage systems, and other devices in your data center. Insight RS relies
on several HP components and communication between various software applications within the
customer enterprise and between the customer enterprise and HP to deliver support services. Software
components may be installed on the Hosting Device or on monitored devices depending on their purpose.
Insight RS can be used on its own or can be integrated with HP Systems Insight Manager (SIM).
For more information about Insight RS, go to: http://www.hp.com/go/insightremotesupport.
Important: To configure Insight RS correctly, it is essential that you read this document
thoroughly before proceeding with the installation of Insight RS.
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