7.0.8 Insight Remote Support Installation and Configuration Guide

Installation and Configuration Guide
Chapter 6: Uninstalling Insight RS
Delete Devices from Insight RS Console
Uninstalling the Insight RS software does not remove your devices from HP Insight Online. You must
manually delete your devices in the Insight RS Console, which also removes the devices from HP Insight
Online. Deleting a device removes all event and configuration collection history from the Hosting Device
and disables the device in HP Insight Online, if configured.
To delete a device, complete the following steps:
1. In a web browser, log on to the Insight RS Console.
2. In the Main Menu, select Devices, and then click the Device Summary tab.
3. Select the check box in the far left column for all devices.
4. Click Actions → Delete Selected, and click OK in the confirmation dialog box.
Note: When a monitored device sends an SNMP packet to the Hosting Device, the Insight RS
automatically attempts to re-register the monitored device. To make sure this does not happen
before uninstalling Insight RS, remove the Hosting Device as a trap destination on your
monitored devices or disable the SNMP receiver service on the Hosting Device.
Disable Connection to HP Insight Online
Disabling the HP Insight Online integration removes all details of remotely supported devices in HP
Insight Online for the registered HP Passport account. This also disables the same device details for any
users for which this data was shared as well as the view of your HP Authorized Channel Partner, if
configured.
To disable Insight Remote Support from sending data to Insight Online, complete the following steps:
1. In a web browser, log on to the Insight RS Console.
2. In the Main Menu, select Administrator Settings.
3. Click the HP Insight Online tab.
4. Click Disable Insight Online View.
5. In the Confirm Disable dialog box, click OK to confirm.
6. Log on to your HP Insight Online account and make sure that the devices no longer appear on the
dashboard.
Uninstall the Insight RS Software
To uninstall Insight RS, complete the following steps:
1. On the Hosting Device, navigate to Start → Control Panel → Programs and Features.
2. Select HP Insight RS, v7.0.x and click Uninstall.
3. Click Yes to confirm that you want to uninstall Insight RS. The HP Insight RS, v7.0.x uninstall
HP Insight Remote Support (7.0.8)Page 68 of 80