7.0.8 Insight Remote Support Installation and Configuration Guide
Chapter 5
Restoring from Backup
Insight Remote Support provides a built-in capability to backup the Insight RSapplication and associated
data and configuration files. The built-in Insight RS backup capability is intended to provide non-disruptive
backups of the running Insight RS system using minimal resources.
The backup files can be used to restore Insight RSconfiguration information if the application encounters
a problem and needs to be reinstalled, to recover data if it is lost, or to revert to a previous configuration as
the result of a support call.
The Insight RS backup capability does not replace an OS-level backup utility such as Windows Backup.
Direct restoration of Insight RS data from a system-level backup using a third party utility like Windows
Backup may not be successful if the backup is taken while Insight RS is running. This is because such
utilities cannot maintain time-consistency of data, particularly database data, while executing the backup
if the files being backed up are concurrently being updated by the program. As a result, such utilities may
be designed to block themselves or block running programs, causing user interfaces to freeze during
backup. Otherwise they may capture backups that are internally inconsistent and that may not actually be
useful when restored because of those inconsistencies. The built-in Insight RS backup is designed to
address these issues by quickly capturing a time-consistent snapshot of its own data without disrupting
its own operations.
You may wish to use a standard backup utility to backup the entire system that hosts Insight RS or to
copy the Insight RS backup data sets to another location.
For information about using the backup capability, see "Manually Run Backup Schedules" below.
For information about restoring from backup, see "Restoring Insight RS from Backup" on the next page.
Insight Remote Support also provides a capability to export your device configuration data to a comma
separated value (CSV) file. This file can be used to restore device information or to change device
configuration data for multiple devices.
For information about using the export capability, see "Export and Import of Device Information" on page
70.
Manually Run Backup Schedules
On the Advanced Schedules section, you can run the Application Backup Schedule to backup/restore
data, such as device details and configuration history. After the initial install, backups are automatically
scheduled to run daily at 3:33 AM and data is restored to the selected location.
To run the Application Backup Schedule, complete the following steps:
1. In the Main Menu, select Administrator Settings.
2. Click the Schedules tab.
3. In the Schedules table expand the Advanced Schedules section, and click the Application Backup
Schedule. The Application Backup Schedule dialog box appears.
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