7.0.8 Insight Remote Support Installation and Configuration Guide

Installation and Configuration Guide
Chapter 4: Completing Post-Installation Configuration Tasks
Insight Remote Support saves the email notification settings. (Enabled) appears in the Email Adapter
pane's heading. The Hosting Device contact receives a test email. If the contact does not receive the test
email, return to the Email Adapter pane and check the mail server settings for errors.
Forward Service Events to Another Management
Application
The SNMP Service Event Adapter allows you to forward a hardware event to another management
application when a service event is sent to HP. The SNMP Service Event Adapter only forwards events
that need intervention to stop failures and include the HP case number and status, which have already
automatically been logged at HP.
The information in the receiving application is identical to the information displayed in the Insight RS
Console.
Insight RS sends the SNMP trap in the SNMP MIB Type 3 format. You must configure your receiving
application to accept this format.
Note: You need to format the SNMP trap to be readable in the receiving application.
To forward service events to another server, complete the following steps:
1. In the Main Menu, select Administrator Settings.
2. Click the Integration Adapters tab.
3. Click the SNMP Service Event Adapter heading to expand the Service Event Adapter pane.
4. Select the Enable Service Event Adapter check box.
5. To add a server, click New. Server name and Port fields appear.
6. Type the server name and port in the fields.
7. To make sure the settings are correct, click Send Test Trap. A test SNMP trap is sent to the
specified management application server where its receipt can be checked.
8. Click Save Adapter Settings.
The system saves the server, and SNMP events received by Insight RS will be forwarded to the server
where its arrival can be checked.
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