7.0.8 Insight Remote Support Installation and Configuration Guide

Installation and Configuration Guide
Chapter 4: Completing Post-Installation Configuration Tasks
Notification State Description
Case Opened Default and backup contacts notified when a case is opened in the HP
data center. Note that service events generated by test events are
never opened so an email will not be sent for test events.
Case Closed Default and backup contacts notified when a case is closed in the HP
data center. Emails are also sent for service events generated by test
events.
Collection Sent Default and backup contacts notified each time data collected about a
device is sent to HP.
Application Failure Default contact notified when Insight Remote Support fails.
Software Management
Updates
Default contact notified whenever there is a new software update
available.
Entitlement Expiration Default and backup contacts notified when a warranty or contract is
about to expire. Notifications are sent at 90, 60, 30, and 0 days before
expiration.
New Device Discovered Default and backup contacts notified when a new device is
discovered.
Hosting Devices
Exceeds %
Default and backup contacts notified when the Hosting Device's
capacity exceeds the specified percentage of devices that Insight RS
can support.
Note: Case Opened, Case Closed, Collection Sent, Entitlement Expiration, and Device
Change notifications are sent to the user identified as the default Insight Remote Support
contact, as well as any configured backup contacts. Application Failure and Software
Management Updates notifications are sent to the user identified as the Hosting Device
contact.
6. Under Mail Server Settings, type the sender's email address, and the SMTP server name and port.
The sender's email address prevents the anonymous email from being classified as spam by your
email system.
7. From the Encryption drop-down list, do one of the following:
n If your company does not use an encryption method, select None.
n If your company uses an encryption method, select the appropriate encryption type: Secure
Sockets Layer (SSL) or Transport Layer Security (TLS).
8. Select the Send test email to default Hosting Device contact check box.
9. Click Save Adapter Settings.
Important: To install updates to the Email Adapter through the Version Control tab, you must
first disable the Email Adapter on the Integration Adapters tab.
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