7.0.8 Insight Remote Support Installation and Configuration Guide

Installation and Configuration Guide
Chapter 4: Completing Post-Installation Configuration Tasks
Enable and Configure Email Notifications
Insight Remote Support sends email notifications when certain system events occur. You can enable or
disable some or all of these notifications.
Note: HP highly recommends that you enable the Email Adapter and, at the minimum, select
the following notifications: Case Opened, Application Failure, Entitlement Expiration, and
Device Change.
To enable email notifications, complete the following steps:
1. In the Main Menu, select Administrator Settings.
2. Click the Integration Adapters tab.
3. Click the Email Adapter heading to expand the Email Adapter pane.
4. Select the Enable Email Notifications check box to activate the Notification States check boxes.
5. Under Notifications States, select one or more of the following check boxes:
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