7.0.8 Insight Remote Support Installation and Configuration Guide

Installation and Configuration Guide
Chapter 4: Completing Post-Installation Configuration Tasks
Check Box Description
Automatically sync
new/deleted devices
from HP SIM
Select this check box to automatically a) add any devices that have
been added to HP SIM to Insight Remote Support and b) disable any
devices from Insight Remote Support that have been deleted from HP
SIM. Note that devices in Insight Remote Support are not deleted, but
are disabled instead. The devices will still appear in the Insight RS
Console.
For new devices, the site and contact info in HP SIM is not exchanged
with Insight RS.
Automatically sync
new/deleted credentials
from HP SIM
Select this check box to automatically a) add any protocol credentials
that have been added to HP SIM to Insight Remote Support and b)
delete or change any credentials in Insight Remote Support that have
been deleted or changed in HP SIM.
Forward service events
to HP SIM
Select this check box to forward any service events relating to HP
SIM-specific devices to HP SIM.
7. Select the Perform Manual Device Synchronization check box if you need to manually
synchronize your devices. When you select the check box, the following fields appear:
Do the following:
Option Description
Include Credentials Select this check box to transfer any changes made to protocol
credentials in HP SIM to Insight Remote Support.
All devices from HP
SIM
Click this option to transfer all device changes made in HP SIM to
Insight Remote Support.
Single device from HP
SIM
Click this option to transfer specified device changes made in HP SIM
to Insight Remote Support. Add the IP Address / FQDN for the
device you want to synchronize with HP SIM.
8. Click Save Adapter Settings.
Insight Remote Support saves the HP SIM Adapter configuration. (Enabled) now appears next to the HP
SIM Adapter to indicate it is enabled.
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